October 2026
Tuesday, October 20, 2026 1:00 PM - 1:30 PM
Central Standard Time
Reshaping the Public Narrative: How Industry Reputation Management Drives Effective State Advocacy
Facilitators: Jeff DiMatteo and John Bedard
Public perception can directly shape state legislative outcomes and regulatory policymaking.
Founders of the ACA Reputation Management Task Force, ACA President Jeff DiMatteo and Treasurer John Bedard, will explore how local reputation management connects to state-level advocacy during the October State Advocacy Connections Community Chat.
Join the discussion to learn how showcasing member impact, deploying consumer resolution stories, and countering online misinformation contribute to a favorable state legislative environment. Discover how standardizing local reputation management empowers state units to protect the industry, build trust with state lawmakers, and demonstrate the essential role of financial resolution in a healthy credit ecosystem.
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