Leadership Exchange
Leadership Exchange
September 2026

Tuesday, September 08, 2026 11:00 AM - 12:00 PM Central Standard Time

Leadership Exchange is designed to help leaders navigate the real challenges of leading teams and managing people.

This chat is sponsored by Pay N Seconds. Use the “+ Add to Calendar” button so you don't miss any more conversations!


The Clinic: When the Client Is Under Attack: What Agencies Need to Know Before Disruption Hits
The Clinic: When the Client Is Under Attack: What Agencies Need to Know Before Disruption Hits
September 2026

Thursday, September 10, 2026 1:00 PM - 2:00 PM Central Standard Time

In this Clinic conversation, Chris Adams will help us explore what happens when the client is under attack and what agencies need to think through before, during, and after an incident. We’ll discuss how to prepare operationally, what questions to ask clients, how data retention and backup practices come into play, and how agencies can position themselves as steady, informed partners when disruption hits.

 

Use the “+ Add to Calendar” button so you don't miss any more conversations!

 

This chat is sponsored by TCN.


Small Agency Jam
Small Agency Jam
September 2026

Monday, September 14, 2026 11:00 AM - 12:00 PM Central Standard Time

This is your space to speak freely about the unique experience of running a small agency. From innovation on a budget to competing with larger firms, Small Agency Jam helps you share, learn, and lead with practical ideas tailored for leaner teams.


This chat is sponsored by Applied Innovation. Use the “+ Add to Calendar” button so you don't miss any more conversations!


State Advocacy Connections: The 4 Pillars of State Advocacy
State Advocacy Connections: The 4 Pillars of State Advocacy
September 2026

Tuesday, September 15, 2026 1:00 PM - 1:30 PM Central Standard Time

Engaging directly in state advocacy gives operations teams early visibility into incoming rules and allows them to show state lawmakers and regulators how proposed policy impacts daily operations. For those in the financial services sector, the impact of engagement with state legislators on operations can be boiled down to four critical pillars. 

This is a place for members who want to become more engaged in advocacy but don’t know where to start. This chat offers tips, encouragement, and easy entry points into the world of industry advocacy, with a focus on support over politics.


Use the “+ Add to Calendar” button so you don't miss any more conversations!


TechTalk: Creating Policies with AI: Prompt, Verify, Apply
TechTalk: Creating Policies with AI: Prompt, Verify, Apply
September 2026

Wednesday, September 16, 2026 1:00 PM - 2:00 PM Central Standard Time

This Community Chat gives participants an opportunity to share experiences, questions, and approaches for using AI in policy development. The conversation will explore whether, when, and how AI can support the policy-creation process, including how thoughtful prompting can improve AI-generated content and why human oversight remains essential.
 

This chat is sponsored by Abstrakt. Use the “+ Add to Calendar” button so you don't miss any more conversations!


Trainer Specialist Designation Workshop
Trainer Specialist Designation Workshop
September 2026

Tuesday, September 22, 2026 - Thursday, September 24, 2026 Central Standard Time

Exclusive for ACA members. This webinar is 3 days long (Tuesday, Wednesday and Thursday) and will occur from 2:00pm Central to 3:30pm Central.


The Clinic: When Payer Friction Hits Collections: What Healthcare Agencies Need to Know
The Clinic: When Payer Friction Hits Collections: What Healthcare Agencies Need to Know
October 2026

Thursday, October 08, 2026 1:00 PM - 2:00 PM Central Standard Time

In this Clinic conversation, Mara Morgan and Irene Hoheusle will lead a practical discussion on how payer friction and the healthcare affordability squeeze are impacting healthcare collection agencies and their clients. Participants will explore what happens when consumers are not simply unwilling to pay, but unable to keep up with the cost of care, and how agencies can adapt when traditional collection approaches are no longer enough.

 

Use the “+ Add to Calendar” button so you don't miss any more conversations!

 

This chat is sponsored by TCN.


Small Agency Jam
Small Agency Jam
October 2026

Monday, October 12, 2026 11:00 AM - 12:00 PM Central Standard Time

This is your space to speak freely about the unique experience of running a small agency. From innovation on a budget to competing with larger firms, Small Agency Jam helps you share, learn, and lead with practical ideas tailored for leaner teams.


This chat is sponsored by Applied Innovation. Use the “+ Add to Calendar” button so you don't miss any more conversations!


Leadership Exchange
Leadership Exchange
October 2026

Tuesday, October 13, 2026 11:00 AM - 12:00 PM Central Standard Time

Leadership Exchange is designed to help leaders navigate the real challenges of leading teams and managing people.

This chat is sponsored by Pay N Seconds. Use the “+ Add to Calendar” button so you don't miss any more conversations!


State Advocacy Connections
State Advocacy Connections
October 2026

Tuesday, October 20, 2026 1:00 PM - 1:30 PM Central Standard Time

This is a place for members who want to become more engaged in advocacy but don’t know where to start. This chat offers tips, encouragement, and easy entry points into the world of industry advocacy, with a focus on support over politics.


Use the “+ Add to Calendar” button so you don't miss any more conversations!


TechTalk
TechTalk
October 2026

Wednesday, October 21, 2026 1:00 PM - 2:00 PM Central Standard Time

This group explores how technology is transforming the ARM industry. Whether it's automation, AI, payment platforms, or vendor partnerships, TechTalk offers a collaborative space to discover what others are doing, ask questions, and get inspired by unexpected breakthroughs.
 

This chat is sponsored by Abstrakt. Use the “+ Add to Calendar” button so you don't miss any more conversations!


Small Agency Jam
Small Agency Jam
November 2026

Monday, November 09, 2026 11:00 AM - 12:00 PM Central Standard Time

This is your space to speak freely about the unique experience of running a small agency. From innovation on a budget to competing with larger firms, Small Agency Jam helps you share, learn, and lead with practical ideas tailored for leaner teams.


This chat is sponsored by Applied Innovation. Use the “+ Add to Calendar” button so you don't miss any more conversations!


Leadership Exchange
Leadership Exchange
November 2026

Tuesday, November 10, 2026 11:00 AM - 12:00 PM Central Standard Time

Leadership Exchange is designed to help leaders navigate the real challenges of leading teams and managing people.

This chat is sponsored by Pay N Seconds. Use the “+ Add to Calendar” button so you don't miss any more conversations!


The Clinic
The Clinic
November 2026

Thursday, November 12, 2026 1:00 PM - 2:00 PM Central Standard Time

A community of healthcare-focused professionals discussing the challenges unique to medical debt. From payment strategies to patient communications and compliance hurdles, 

 

The Clinic offers a collaborative space to explore what's working and what needs to change in the world of health care collections.

 

Use the “+ Add to Calendar” button so you don't miss any more conversations!

 

This chat is sponsored by TCN.


TechTalk
TechTalk
November 2026

Wednesday, November 18, 2026 1:00 PM - 2:00 PM Central Standard Time

This group explores how technology is transforming the ARM industry. Whether it's automation, AI, payment platforms, or vendor partnerships, TechTalk offers a collaborative space to discover what others are doing, ask questions, and get inspired by unexpected breakthroughs.
 

This chat is sponsored by Abstrakt. Use the “+ Add to Calendar” button so you don't miss any more conversations!


Leadership Exchange
Leadership Exchange
December 2026

Tuesday, December 08, 2026 11:00 AM - 12:00 PM Central Standard Time

Leadership Exchange is designed to help leaders navigate the real challenges of leading teams and managing people.

This chat is sponsored by Pay N Seconds. Use the “+ Add to Calendar” button so you don't miss any more conversations!


The Clinic
The Clinic
December 2026

Thursday, December 10, 2026 1:00 PM - 2:00 PM Central Standard Time

 

 

The Clinic offers a collaborative space to explore what's working and what needs to change in the world of health care collections.

 

Use the “+ Add to Calendar” button so you don't miss any more conversations!

 

This chat is sponsored by TCN.


State Advocacy Connections
State Advocacy Connections
December 2026

Tuesday, December 15, 2026 1:00 PM - 1:30 PM Central Standard Time

This is a place for members who want to become more engaged in advocacy but don’t know where to start. This chat offers tips, encouragement, and easy entry points into the world of industry advocacy, with a focus on support over politics.

Use the “+ Add to Calendar” button so you don't miss any more conversations!


TechTalk
TechTalk
December 2026

Wednesday, December 16, 2026 1:00 PM - 2:00 PM Central Standard Time

This group explores how technology is transforming the ARM industry. Whether it's automation, AI, payment platforms, or vendor partnerships, TechTalk offers a collaborative space to discover what others are doing, ask questions, and get inspired by unexpected breakthroughs.
 

This chat is sponsored by Abstrakt. Use the “+ Add to Calendar” button so you don't miss any more conversations!