Events

Keep Calm and Prevent UDAAP

February 2026

Thursday, February 26, 2026 1:00 PM - 2:30 PM Central Standard Time

Small Agency Jam: Open Mic: What Are You Trying to Figure Out?

March 2026

Monday, March 09, 2026 11:00 AM - 12:00 PM Central Standard Time

The Small Agency Jam is taking everyone off mute so we can, together, talk about what’s really happening inside small agencies right now. There’s no fixed agenda and no featured speakers. This hour belongs to you, the participants.

This is your space to speak freely about the unique experience of running a small agency. From innovation on a budget to competing with larger firms, Small Agency Jam helps you share, learn, and lead with practical ideas tailored for leaner teams.

Please note: This chat is sponsored by Applied Innovation and is a one-time registration. Save your Zoom link for future sessions.

Leadership Exchange: Redefining “Good”: The Skills That Matter Next

March 2026

Tuesday, March 10, 2026 11:00 AM - 12:00 PM Central Standard Time

This month’s Leadership Exchange invites leaders to step back and examine which human capabilities will matter most as work continues to change, both for leaders and for their teams.

Leadership Exchange is designed to help leaders navigate the real challenges of leading teams and managing people.

Please note: This chat is sponsored by Pay N Seconds and is a one-time registration. Save your Zoom link for future sessions.

The Clinic: Facilitating a Quarterly or Monthly Client Meeting

March 2026

Thursday, March 12, 2026 1:00 PM - 2:00 PM Central Standard Time

Participants will exchange ideas on setting agendas, managing expectations, handling difficult or sensitive topics, and keeping meetings productive without overcomplicating them. The focus is on practical, real-world experience from agencies working in healthcare collections.

A community of healthcare-focused professionals discussing the challenges unique to medical debt. From payment strategies to patient communications and compliance hurdles, The Clinic offers a collaborative space to explore what's working and what needs to change in the world of health care collections.

Please note: This chat is a one-time registration. Save your Zoom link for future sessions.

TechTalk: Workforce 2.0: Interns, AI, Vendors, and the Future of Getting More Done

March 2026

Wednesday, March 18, 2026 1:00 PM - 2:00 PM Central Standard Time

March’s TechTalk brings Jon Balon and Tim Collins together for a candid, practical conversation about how IT teams are making progress anyway. Not by doing everything, not by chasing every new tool, and not by assuming headcount is the answer, but by rethinking how work gets done in the first place.

This group explores how technology is transforming the ARM industry. Whether it's automation, AI, payment platforms, or vendor partnerships, TechTalk offers a collaborative space to discover what others are doing, ask questions, and get inspired by unexpected breakthroughs.
 

Please note: This chat is sponsored by Abstrakt and is a one-time registration. Save your Zoom link for future sessions.

Trainer Specialist Designation Workshop

March 2026

Monday, March 23, 2026 - Wednesday, March 25, 2026 Central Standard Time

This Core webinar is 3 days long (Monday, Tuesday and Wednesday) and will occur from 2:00pm Central to 3:30pm Central.

State Advocacy Connections: Your Blueprint for Fearless Industry Advocacy

March 2026

Tuesday, March 24, 2026 1:00 PM - 1:30 PM Central Standard Time

This month’s State Advocacy Connections will take place on March 24 at 1 PM instead of the regularly scheduled third Tuesday of the month. Registered attendees should move their March 17 calendar appointment to March 24.

Legislators need data points just as much as they need to understand the human impact of your work. They need to see how professional ARM agencies function as financial counselors, helping consumers navigate the path back to stability. To effectively shape policy, we must shift the narrative from “collections” to financial recovery.

This is a place for members who want to become more engaged in advocacy but don’t know where to start. This chat offers tips, encouragement, and easy entry points into the world of industry advocacy, with a focus on support over politics.

Please note: This is a one-time registration. Save your Zoom link for future sessions.

The Clinic

April 2026

Thursday, April 09, 2026 1:00 PM - 2:00 PM Central Standard Time

A community of healthcare-focused professionals discussing the challenges unique to medical debt. From payment strategies to patient communications and compliance hurdles, The Clinic offers a collaborative space to explore what's working and what needs to change in the world of health care collections.

Please note: This chat is sponsored by Pay N Seconds and is a one-time registration. Save your Zoom link for future sessions.

Small Agency Jam

April 2026

Monday, April 13, 2026 11:00 AM - 12:00 PM Central Standard Time

This is your space to speak freely about the unique experience of running a small agency. From innovation on a budget to competing with larger firms, Small Agency Jam helps you share, learn, and lead with practical ideas tailored for leaner teams.

Please note: This chat is sponsored by Applied Innovation and is a one-time registration. Save your Zoom link for future sessions.

Leadership Exchange

April 2026

Tuesday, April 14, 2026 11:00 AM - 12:00 PM Central Standard Time

Leadership Exchange is designed to help leaders navigate the real challenges of leading teams and managing people.

Please note: This chat is sponsored by Pay N Seconds and is a one-time registration. Save your Zoom link for future sessions.

TechTalk: Have You Thought of This? Vetting New Tech Before It Vets You

April 2026

Wednesday, April 15, 2026 1:00 PM - 2:00 PM Central Standard Time

April’s TechTalk brings together Heath Morgan, Katie Borchers, and Amber Steele for a peer-driven conversation about technologies agencies are actively researching, testing, or quietly walking away from. This isn’t about selling tools or predicting the future. It’s about comparing notes before anyone volunteers to be the test case.

This group explores how technology is transforming the ARM industry. Whether it's automation, AI, payment platforms, or vendor partnerships, TechTalk offers a collaborative space to discover what others are doing, ask questions, and get inspired by unexpected breakthroughs.
 

Please note: This chat is sponsored by Abstrakt and is a one-time registration. Save your Zoom link for future sessions.

State Advocacy Connections

April 2026

Tuesday, April 21, 2026 1:00 PM - 1:30 PM Central Standard Time

This is a place for members who want to become more engaged in advocacy but don’t know where to start. This chat offers tips, encouragement, and easy entry points into the world of industry advocacy, with a focus on support over politics.

Please note: This is a one-time registration. Save your Zoom link for future sessions.

Small Agency Jam

May 2026

Monday, May 11, 2026 11:00 AM - 12:00 PM Central Standard Time

This is your space to speak freely about the unique experience of running a small agency. From innovation on a budget to competing with larger firms, Small Agency Jam helps you share, learn, and lead with practical ideas tailored for leaner teams.

Please note: This is a one-time registration. Save your Zoom link for future sessions.

Leadership Exchange

May 2026

Tuesday, May 12, 2026 11:00 AM - 12:00 PM Central Standard Time

Leadership Exchange is designed to help leaders navigate the real challenges of leading teams and managing people.

Please note: This chat is sponsored by Pay N Seconds and is a one-time registration. Save your Zoom link for future sessions.

The Clinic

May 2026

Thursday, May 14, 2026 1:00 PM - 2:00 PM Central Standard Time

A community of healthcare-focused professionals discussing the challenges unique to medical debt. From payment strategies to patient communications and compliance hurdles, The Clinic offers a collaborative space to explore what's working and what needs to change in the world of health care collections.

Please note: This chat is a one-time registration. Save your Zoom link for future sessions.

State Advocacy Connections

May 2026

Tuesday, May 19, 2026 1:00 PM - 1:30 PM Central Standard Time

This is a place for members who want to become more engaged in advocacy but don’t know where to start. This chat offers tips, encouragement, and easy entry points into the world of industry advocacy, with a focus on support over politics.

Please note: This is a one-time registration. Save your Zoom link for future sessions.

TechTalk

May 2026

Wednesday, May 20, 2026 1:00 PM - 2:00 PM Central Standard Time

This group explores how technology is transforming the ARM industry. Whether it's automation, AI, payment platforms, or vendor partnerships, TechTalk offers a collaborative space to discover what others are doing, ask questions, and get inspired by unexpected breakthroughs.
 

Please note: This chat is sponsored by Abstrakt and is a one-time registration. Save your Zoom link for future sessions.

Small Agency Jam

June 2026

Monday, June 08, 2026 11:00 AM - 12:00 PM Central Standard Time

This is your space to speak freely about the unique experience of running a small agency. From innovation on a budget to competing with larger firms, Small Agency Jam helps you share, learn, and lead with practical ideas tailored for leaner teams.

Please note: This chat is sponsored by Applied Innovation and is a one-time registration. Save your Zoom link for future sessions.

Leadership Exchange

June 2026

Tuesday, June 09, 2026 11:00 AM - 12:00 PM Central Standard Time

Leadership Exchange is designed to help leaders navigate the real challenges of leading teams and managing people.

Please note: This chat is sponsored by Pay N Seconds and is a one-time registration. Save your Zoom link for future sessions.

The Clinic

June 2026

Thursday, June 11, 2026 1:00 PM - 2:00 PM Central Standard Time

A community of healthcare-focused professionals discussing the challenges unique to medical debt. From payment strategies to patient communications and compliance hurdles, The Clinic offers a collaborative space to explore what's working and what needs to change in the world of health care collections.

Please note: This chat is a one-time registration. Save your Zoom link for future sessions.

State Advocacy Connections

June 2026

Tuesday, June 16, 2026 1:00 PM - 1:30 PM Central Standard Time

This is a place for members who want to become more engaged in advocacy but don’t know where to start. This chat offers tips, encouragement, and easy entry points into the world of industry advocacy, with a focus on support over politics.

Please note: This is a one-time registration. Save your Zoom link for future sessions.

TechTalk

June 2026

Wednesday, June 17, 2026 1:00 PM - 2:00 PM Central Standard Time

This group explores how technology is transforming the ARM industry. Whether it's automation, AI, payment platforms, or vendor partnerships, TechTalk offers a collaborative space to discover what others are doing, ask questions, and get inspired by unexpected breakthroughs.
 

Please note: This chat is sponsored by Abstrakt and is a one-time registration. Save your Zoom link for future sessions.

The Clinic

July 2026

Thursday, July 09, 2026 1:00 PM - 2:00 PM Central Standard Time

A community of healthcare-focused professionals discussing the challenges unique to medical debt. From payment strategies to patient communications and compliance hurdles, The Clinic offers a collaborative space to explore what's working and what needs to change in the world of health care collections.

Please note: This chat is a one-time registration. Save your Zoom link for future sessions.

Small Agency Jam

July 2026

Monday, July 13, 2026 11:00 AM - 12:00 PM Central Standard Time

This is your space to speak freely about the unique experience of running a small agency. From innovation on a budget to competing with larger firms, Small Agency Jam helps you share, learn, and lead with practical ideas tailored for leaner teams.

Please note: This chat is sponsored by Applied Innovation and is a one-time registration. Save your Zoom link for future sessions.

Leadership Exchange

July 2026

Tuesday, July 14, 2026 11:00 AM - 12:00 PM Central Standard Time

Leadership Exchange is designed to help leaders navigate the real challenges of leading teams and managing people.

Please note: This chat is sponsored by Pay N Seconds and is a one-time registration. Save your Zoom link for future sessions.

TechTalk

July 2026

Wednesday, July 15, 2026 1:00 PM - 2:00 PM Central Standard Time

This group explores how technology is transforming the ARM industry. Whether it's automation, AI, payment platforms, or vendor partnerships, TechTalk offers a collaborative space to discover what others are doing, ask questions, and get inspired by unexpected breakthroughs.
 

Please note: This chat is sponsored by Abstrakt and is a one-time registration. Save your Zoom link for future sessions.

State Advocacy Connections

July 2026

Tuesday, July 21, 2026 1:00 PM - 1:30 PM Central Standard Time

This is a place for members who want to become more engaged in advocacy but don’t know where to start. This chat offers tips, encouragement, and easy entry points into the world of industry advocacy, with a focus on support over politics.

Please note: This is a one-time registration. Save your Zoom link for future sessions.

Small Agency Jam

August 2026

Monday, August 10, 2026 11:00 AM - 12:00 PM Central Standard Time

This is your space to speak freely about the unique experience of running a small agency. From innovation on a budget to competing with larger firms, Small Agency Jam helps you share, learn, and lead with practical ideas tailored for leaner teams.

Please note: This chat is sponsored by Applied Innovation and is a one-time registration. Save your Zoom link for future sessions.

Leadership Exchange

August 2026

Tuesday, August 11, 2026 11:00 AM - 12:00 PM Central Standard Time

Leadership Exchange is designed to help leaders navigate the real challenges of leading teams and managing people.

Please note: This chat is sponsored by Pay N Seconds and is a one-time registration. Save your Zoom link for future sessions.

The Clinic

August 2026

Thursday, August 13, 2026 1:00 PM - 2:00 PM Central Standard Time

A community of healthcare-focused professionals discussing the challenges unique to medical debt. From payment strategies to patient communications and compliance hurdles, The Clinic offers a collaborative space to explore what's working and what needs to change in the world of health care collections.

Please note: This chat is sponsored by Pay N Seconds and is a one-time registration. Save your Zoom link for future sessions.

State Advocacy Connections

August 2026

Tuesday, August 18, 2026 1:00 PM - 1:30 PM Central Standard Time

This is a place for members who want to become more engaged in advocacy but don’t know where to start. This chat offers tips, encouragement, and easy entry points into the world of industry advocacy, with a focus on support over politics.

Please note: This is a one-time registration. Save your Zoom link for future sessions.

Leadership Exchange

September 2026

Tuesday, September 08, 2026 11:00 AM - 12:00 PM Central Standard Time

Leadership Exchange is designed to help leaders navigate the real challenges of leading teams and managing people.

Please note: This chat is sponsored by Pay N Seconds and is a one-time registration. Save your Zoom link for future sessions.

The Clinic

September 2026

Thursday, September 10, 2026 1:00 PM - 2:00 PM Central Standard Time

A community of healthcare-focused professionals discussing the challenges unique to medical debt. From payment strategies to patient communications and compliance hurdles, The Clinic offers a collaborative space to explore what's working and what needs to change in the world of health care collections.

Please note: This is a one-time registration. Save your Zoom link for future sessions.

Small Agency Jam

September 2026

Monday, September 14, 2026 11:00 AM - 12:00 PM Central Standard Time

This is your space to speak freely about the unique experience of running a small agency. From innovation on a budget to competing with larger firms, Small Agency Jam helps you share, learn, and lead with practical ideas tailored for leaner teams.

Please note: This chat is sponsored by Applied Innovation and is a one-time registration. Save your Zoom link for future sessions.

State Advocacy Connections

September 2026

Tuesday, September 15, 2026 1:00 PM - 1:30 PM Central Standard Time

This is a place for members who want to become more engaged in advocacy but don’t know where to start. This chat offers tips, encouragement, and easy entry points into the world of industry advocacy, with a focus on support over politics.

Please note: This is a one-time registration. Save your Zoom link for future sessions.

TechTalk

September 2026

Wednesday, September 16, 2026 1:00 PM - 2:00 PM Central Standard Time

This group explores how technology is transforming the ARM industry. Whether it's automation, AI, payment platforms, or vendor partnerships, TechTalk offers a collaborative space to discover what others are doing, ask questions, and get inspired by unexpected breakthroughs.
 

Please note: This chat is sponsored by Abstrakt and is a one-time registration. Save your Zoom link for future sessions.

The Clinic

October 2026

Thursday, October 08, 2026 1:00 PM - 2:00 PM Central Standard Time

A community of healthcare-focused professionals discussing the challenges unique to medical debt. From payment strategies to patient communications and compliance hurdles, The Clinic offers a collaborative space to explore what's working and what needs to change in the world of health care collections.

Please note: This chat is a one-time registration. Save your Zoom link for future sessions.

Small Agency Jam

October 2026

Monday, October 12, 2026 11:00 AM - 12:00 PM Central Standard Time

This is your space to speak freely about the unique experience of running a small agency. From innovation on a budget to competing with larger firms, Small Agency Jam helps you share, learn, and lead with practical ideas tailored for leaner teams.

Please note: This chat is sponsored by Applied Innovation and is a one-time registration. Save your Zoom link for future sessions.

Leadership Exchange

October 2026

Tuesday, October 13, 2026 11:00 AM - 12:00 PM Central Standard Time

Leadership Exchange is designed to help leaders navigate the real challenges of leading teams and managing people.

Please note: This chat is sponsored by Pay N Seconds and is a one-time registration. Save your Zoom link for future sessions.

State Advocacy Connections

October 2026

Tuesday, October 20, 2026 1:00 PM - 1:30 PM Central Standard Time

This is a place for members who want to become more engaged in advocacy but don’t know where to start. This chat offers tips, encouragement, and easy entry points into the world of industry advocacy, with a focus on support over politics.

Please note: This is a one-time registration. Save your Zoom link for future sessions.

TechTalk

October 2026

Wednesday, October 21, 2026 1:00 PM - 2:00 PM Central Standard Time

This group explores how technology is transforming the ARM industry. Whether it's automation, AI, payment platforms, or vendor partnerships, TechTalk offers a collaborative space to discover what others are doing, ask questions, and get inspired by unexpected breakthroughs.
 

Please note: This chat is sponsored by Abstrakt and is a one-time registration. Save your Zoom link for future sessions.

Small Agency Jam

November 2026

Monday, November 09, 2026 11:00 AM - 12:00 PM Central Standard Time

This is your space to speak freely about the unique experience of running a small agency. From innovation on a budget to competing with larger firms, Small Agency Jam helps you share, learn, and lead with practical ideas tailored for leaner teams.

Please note: This chat is sponsored by Applied Innovation and is a one-time registration. Save your Zoom link for future sessions.

Leadership Exchange

November 2026

Tuesday, November 10, 2026 11:00 AM - 12:00 PM Central Standard Time

Leadership Exchange is designed to help leaders navigate the real challenges of leading teams and managing people.

Please note: This chat is sponsored by Pay N Seconds and is a one-time registration. Save your Zoom link for future sessions.

The Clinic

November 2026

Thursday, November 12, 2026 1:00 PM - 2:00 PM Central Standard Time

A community of healthcare-focused professionals discussing the challenges unique to medical debt. From payment strategies to patient communications and compliance hurdles, The Clinic offers a collaborative space to explore what's working and what needs to change in the world of health care collections.

Please note: This chat is a one-time registration. Save your Zoom link for future sessions.

TechTalk

November 2026

Wednesday, November 18, 2026 1:00 PM - 2:00 PM Central Standard Time

This group explores how technology is transforming the ARM industry. Whether it's automation, AI, payment platforms, or vendor partnerships, TechTalk offers a collaborative space to discover what others are doing, ask questions, and get inspired by unexpected breakthroughs.
 

Please note: This chat is sponsored by Abstrakt and is a one-time registration. Save your Zoom link for future sessions.

Leadership Exchange

December 2026

Tuesday, December 08, 2026 11:00 AM - 12:00 PM Central Standard Time

Leadership Exchange is designed to help leaders navigate the real challenges of leading teams and managing people.

Please note: This chat is sponsored by Pay N Seconds and is a one-time registration. Save your Zoom link for future sessions.

The Clinic

December 2026

Thursday, December 10, 2026 1:00 PM - 2:00 PM Central Standard Time

A community of healthcare-focused professionals discussing the challenges unique to medical debt. From payment strategies to patient communications and compliance hurdles, The Clinic offers a collaborative space to explore what's working and what needs to change in the world of health care collections.

Please note: This chat is a one-time registration. Save your Zoom link for future sessions.

State Advocacy Connections

December 2026

Tuesday, December 15, 2026 1:00 PM - 1:30 PM Central Standard Time

This is a place for members who want to become more engaged in advocacy but don’t know where to start. This chat offers tips, encouragement, and easy entry points into the world of industry advocacy, with a focus on support over politics.

Please note: This is a one-time registration. Save your Zoom link for future sessions.

TechTalk

December 2026

Wednesday, December 16, 2026 1:00 PM - 2:00 PM Central Standard Time

This group explores how technology is transforming the ARM industry. Whether it's automation, AI, payment platforms, or vendor partnerships, TechTalk offers a collaborative space to discover what others are doing, ask questions, and get inspired by unexpected breakthroughs.
 

Please note: This chat is sponsored by Abstrakt and is a one-time registration. Save your Zoom link for future sessions.