Events

The Clinic: The 3 a.m. Club - What Healthcare Agencies Worry About After Hours

April 2026

Thursday, April 09, 2026 1:00 PM - 2:00 PM Central Standard Time

You no longer need to register or find your Zoom link for your favorite community chats! Just log in, head to the community chats page, and click “Join the Chat”.

This Open Mic session is your space to bring the real-world challenges, ideas, and “are you seeing this too?” moments that don’t always make it into formal presentations. From shifting patient behaviors to communication strategies, compliance curveballs, and operational hurdles, nothing is off the table.
 

A community of healthcare-focused professionals discussing the challenges unique to medical debt. From payment strategies to patient communications and compliance hurdles, The Clinic offers a collaborative space to explore what's working and what needs to change in the world of health care collections.

Small Agency Jam: KPI Check: What Should You Really Be Watching?

April 2026

Monday, April 13, 2026 11:00 AM - 12:00 PM Central Standard Time

You no longer need to register or find your Zoom link for your favorite community chats! Just log in, head to the community chats page, and click “Join the Chat”.

This is your space to speak freely about the unique experience of running a small agency. From innovation on a budget to competing with larger firms, Small Agency Jam helps you share, learn, and lead with practical ideas tailored for leaner teams.

This chat is sponsored by Applied Innovation.

Leadership Exchange: What Happened to the Hallway? Creating connection without relying on proximity

April 2026

Tuesday, April 14, 2026 11:00 AM - 12:00 PM Central Standard Time

In a remote and hybrid world, much of that “ambient learning” and casual cross‑pollination has gone quiet, even as meetings and chat messages have exploded. Leaders are left asking: “Did we lose something important…or are we just looking back with a little nostalgia?”

You no longer need to register or find your Zoom link for your favorite community chats! Just log in, head to the community chats page, and click “Join the Chat”.

This chat is sponsored by Pay N Seconds.

TechTalk: Have You Thought of This? Vetting New Tech Before It Vets You

April 2026

Wednesday, April 15, 2026 1:00 PM - 2:00 PM Central Standard Time

You no longer need to register or find your Zoom link for your favorite community chats! Just log in, head to the community chats page, and click “Join the Chat”.

April’s TechTalk brings together Heath Morgan, Katie Borchers, and Amber Steele for a peer-driven conversation about technologies agencies are actively researching, testing, or quietly walking away from. This isn’t about selling tools or predicting the future. It’s about comparing notes before anyone volunteers to be the test case.

This group explores how technology is transforming the ARM industry. Whether it's automation, AI, payment platforms, or vendor partnerships, TechTalk offers a collaborative space to discover what others are doing, ask questions, and get inspired by unexpected breakthroughs.
 

This chat is sponsored by Abstrakt.

State Advocacy Connections: Beyond the Buzzword: Finding Your Place in Advocacy

April 2026

Tuesday, April 21, 2026 1:00 PM - 1:30 PM Central Standard Time

You no longer need to register or find your Zoom link for your favorite community chats! Just log in, head to the community chats page, and click “Join the Chat”.

In the financial sector, “advocacy” may feel like a vague concept reserved for lobbyists and legal teams. This session moves past the jargon to help you identify where your specific voices matter most and where you feel most comfortable.

This is a place for members who want to become more engaged in advocacy but don’t know where to start. This chat offers tips, encouragement, and easy entry points into the world of industry advocacy, with a focus on support over politics.

Note: There will be a break in State Advocacy Connections in May – July. We look forward to resuming in August and stay tuned for more details.

Small Agency Jam: Automation Jam: What’s Worth It?

May 2026

Monday, May 11, 2026 11:00 AM - 12:00 PM Central Standard Time

You no longer need to register or find your Zoom link for your favorite community chats! Just log in, head to the community chats page, and click “Join the Chat”.

Everyone’s talking about automation. Bots. Workflows. “Doing more with less.” But what does that actually mean and what does that look like inside a small agency?
 

This is your space to speak freely about the unique experience of running a small agency. From innovation on a budget to competing with larger firms, Small Agency Jam helps you share, learn, and lead with practical ideas tailored for leaner teams.

This chat is sponsored by Applied Innovations.

Leadership Exchange

May 2026

Tuesday, May 12, 2026 11:00 AM - 12:00 PM Central Standard Time

You no longer need to register or find your Zoom link for your favorite community chats! Just log in, head to the community chats page, and click “Join the Chat”.

Leadership Exchange is designed to help leaders navigate the real challenges of leading teams and managing people.

This chat is sponsored by Pay N Seconds.

The Clinic: Risk, Reward, and Reality: Charging Interest on Medical Debt

May 2026

Thursday, May 14, 2026 1:00 PM - 2:00 PM Central Standard Time

You no longer need to register or find your Zoom link for your favorite community chats! Just log in, head to the community chats page, and click “Join the Chat”.

Charging interest on medical debt can feel like walking a tightrope, somewhere between improving recovery outcomes and inviting unwanted legal attention. Some agencies see it as a lever to influence payment behavior and offset costs. Others see lawsuits waiting to happen.
 

A community of healthcare-focused professionals discussing the challenges unique to medical debt. From payment strategies to patient communications and compliance hurdles, The Clinic offers a collaborative space to explore what's working and what needs to change in the world of health care collections.

State Advocacy Connections

May 2026

Tuesday, May 19, 2026 1:00 PM - 1:30 PM Central Standard Time

You no longer need to register or find your Zoom link for your favorite community chats! Just log in, head to the community chats page, and click “Join the Chat”. 

This is a place for members who want to become more engaged in advocacy but don’t know where to start. This chat offers tips, encouragement, and easy entry points into the world of industry advocacy, with a focus on support over politics.

TechTalk: Open Mic: Solving Real Problems Together

May 2026

Wednesday, May 20, 2026 1:00 PM - 2:00 PM Central Standard Time

Got something that’s working really well…or something that’s driving you nuts? May’s TechTalk is your space to bring both. Open Mic is a roundtable-style conversation where you share real challenges, practical fixes, and the “why didn’t I think of that?” ideas that make work easier.

You no longer need to register or find your Zoom link for your favorite community chats! Just log in, head to the community chats page, and click “Join the Chat”.

This group explores how technology is transforming the ARM industry. Whether it's automation, AI, payment platforms, or vendor partnerships, TechTalk offers a collaborative space to discover what others are doing, ask questions, and get inspired by unexpected breakthroughs.
 
 This chat is sponsored by Abstrakt.

Small Agency Jam

June 2026

Monday, June 08, 2026 11:00 AM - 12:00 PM Central Standard Time

Members! joining your favorite community chat just got easier. Log in and jump in - all from the community chats page! No need to register, deal with broken zoom links, or passcodes!

This is your space to speak freely about the unique experience of running a small agency. From innovation on a budget to competing with larger firms, Small Agency Jam helps you share, learn, and lead with practical ideas tailored for leaner teams.

This chat is sponsored by Applied Innovation.

Leadership Exchange

June 2026

Tuesday, June 09, 2026 11:00 AM - 12:00 PM Central Standard Time

You no longer need to register or find your Zoom link for your favorite community chats! Just log in, head to the community chats page, and click “Join the Chat”.

Leadership Exchange is designed to help leaders navigate the real challenges of leading teams and managing people.

This chat is sponsored by Pay N Seconds.

The Clinic

June 2026

Thursday, June 11, 2026 1:00 PM - 2:00 PM Central Standard Time

Members! joining your favorite community chat just got easier. Log in and jump in - all from the community chats page! No need to register, deal with broken zoom links, or passcodes!

A community of healthcare-focused professionals discussing the challenges unique to medical debt. From payment strategies to patient communications and compliance hurdles, The Clinic offers a collaborative space to explore what's working and what needs to change in the world of health care collections.

TechTalk

June 2026

Wednesday, June 17, 2026 1:00 PM - 2:00 PM Central Standard Time

You no longer need to register or find your Zoom link for your favorite community chats! Just log in, head to the community chats page, and click “Join the Chat”.

This group explores how technology is transforming the ARM industry. Whether it's automation, AI, payment platforms, or vendor partnerships, TechTalk offers a collaborative space to discover what others are doing, ask questions, and get inspired by unexpected breakthroughs.
 

This chat is sponsored by Abstrakt.

The Clinic

July 2026

Thursday, July 09, 2026 1:00 PM - 2:00 PM Central Standard Time

You no longer need to register or find your Zoom link for your favorite community chats! Just log in, head to the community chats page, and click “Join the Chat”. Use the “+ Add to Calendar” button so you don't miss any more conversations!

A community of healthcare-focused professionals discussing the challenges unique to medical debt. From payment strategies to patient communications and compliance hurdles, The Clinic offers a collaborative space to explore what's working and what needs to change in the world of health care collections.

Small Agency Jam

July 2026

Monday, July 13, 2026 11:00 AM - 12:00 PM Central Standard Time

You no longer need to register or find your Zoom link for your favorite community chats! Just log in, head to the community chats page, and click “Join the Chat”.

This is your space to speak freely about the unique experience of running a small agency. From innovation on a budget to competing with larger firms, Small Agency Jam helps you share, learn, and lead with practical ideas tailored for leaner teams.

This chat is sponsored by Applied Innovation.

Leadership Exchange

July 2026

Tuesday, July 14, 2026 11:00 AM - 12:00 PM Central Standard Time

You no longer need to register or find your Zoom link for your favorite community chats! Just log in, head to the community chats page, and click “Join the Chat”. 

Leadership Exchange is designed to help leaders navigate the real challenges of leading teams and managing people.

This chat is sponsored by Pay N Seconds.

TechTalk

July 2026

Wednesday, July 15, 2026 1:00 PM - 2:00 PM Central Standard Time

You no longer need to register or find your Zoom link for your favorite community chats! Just log in, head to the community chats page, and click “Join the Chat”.

This group explores how technology is transforming the ARM industry. Whether it's automation, AI, payment platforms, or vendor partnerships, TechTalk offers a collaborative space to discover what others are doing, ask questions, and get inspired by unexpected breakthroughs.
 

This chat is sponsored by Abstrakt.

Small Agency Jam

August 2026

Monday, August 10, 2026 11:00 AM - 12:00 PM Central Standard Time

This is your space to speak freely about the unique experience of running a small agency. From innovation on a budget to competing with larger firms, Small Agency Jam helps you share, learn, and lead with practical ideas tailored for leaner teams.

This chat is sponsored by Applied Innovation. Use the “+ Add to Calendar” button so you don't miss any more conversations!

Leadership Exchange

August 2026

Tuesday, August 11, 2026 11:00 AM - 12:00 PM Central Standard Time

Leadership Exchange is designed to help leaders navigate the real challenges of leading teams and managing people.

This chat is sponsored by Pay N Seconds. Use the “+ Add to Calendar” button so you don't miss any more conversations!

The Clinic

August 2026

Thursday, August 13, 2026 1:00 PM - 2:00 PM Central Standard Time

A community of healthcare-focused professionals discussing the challenges unique to medical debt. From payment strategies to patient communications and compliance hurdles, The Clinic offers a collaborative space to explore what's working and what needs to change in the world of health care collections.

Use the “+ Add to Calendar” button so you don't miss any more conversations!

State Advocacy Connections

August 2026

Tuesday, August 18, 2026 1:00 PM - 1:30 PM Central Standard Time

This is a place for members who want to become more engaged in advocacy but don’t know where to start. This chat offers tips, encouragement, and easy entry points into the world of industry advocacy, with a focus on support over politics.

Use the “+ Add to Calendar” button so you don't miss any more conversations!

Leadership Exchange

September 2026

Tuesday, September 08, 2026 11:00 AM - 12:00 PM Central Standard Time

Leadership Exchange is designed to help leaders navigate the real challenges of leading teams and managing people.

This chat is sponsored by Pay N Seconds. Use the “+ Add to Calendar” button so you don't miss any more conversations!

The Clinic

September 2026

Thursday, September 10, 2026 1:00 PM - 2:00 PM Central Standard Time

A community of healthcare-focused professionals discussing the challenges unique to medical debt. From payment strategies to patient communications and compliance hurdles, The Clinic offers a collaborative space to explore what's working and what needs to change in the world of health care collections.

Use the “+ Add to Calendar” button so you don't miss any more conversations!

Small Agency Jam

September 2026

Monday, September 14, 2026 11:00 AM - 12:00 PM Central Standard Time

This is your space to speak freely about the unique experience of running a small agency. From innovation on a budget to competing with larger firms, Small Agency Jam helps you share, learn, and lead with practical ideas tailored for leaner teams.

This chat is sponsored by Applied Innovation. Use the “+ Add to Calendar” button so you don't miss any more conversations!

State Advocacy Connections

September 2026

Tuesday, September 15, 2026 1:00 PM - 1:30 PM Central Standard Time

This is a place for members who want to become more engaged in advocacy but don’t know where to start. This chat offers tips, encouragement, and easy entry points into the world of industry advocacy, with a focus on support over politics.

Use the “+ Add to Calendar” button so you don't miss any more conversations!

TechTalk

September 2026

Wednesday, September 16, 2026 1:00 PM - 2:00 PM Central Standard Time

This group explores how technology is transforming the ARM industry. Whether it's automation, AI, payment platforms, or vendor partnerships, TechTalk offers a collaborative space to discover what others are doing, ask questions, and get inspired by unexpected breakthroughs.
 

This chat is sponsored by Abstrakt. Use the “+ Add to Calendar” button so you don't miss any more conversations!

The Clinic

October 2026

Thursday, October 08, 2026 1:00 PM - 2:00 PM Central Standard Time

A community of healthcare-focused professionals discussing the challenges unique to medical debt. From payment strategies to patient communications and compliance hurdles, The Clinic offers a collaborative space to explore what's working and what needs to change in the world of health care collections.

Use the “+ Add to Calendar” button so you don't miss any more conversations!

Small Agency Jam

October 2026

Monday, October 12, 2026 11:00 AM - 12:00 PM Central Standard Time

This is your space to speak freely about the unique experience of running a small agency. From innovation on a budget to competing with larger firms, Small Agency Jam helps you share, learn, and lead with practical ideas tailored for leaner teams.

This chat is sponsored by Applied Innovation. Use the “+ Add to Calendar” button so you don't miss any more conversations!

Leadership Exchange

October 2026

Tuesday, October 13, 2026 11:00 AM - 12:00 PM Central Standard Time

Leadership Exchange is designed to help leaders navigate the real challenges of leading teams and managing people.

This chat is sponsored by Pay N Seconds. Use the “+ Add to Calendar” button so you don't miss any more conversations!

State Advocacy Connections

October 2026

Tuesday, October 20, 2026 1:00 PM - 1:30 PM Central Standard Time

This is a place for members who want to become more engaged in advocacy but don’t know where to start. This chat offers tips, encouragement, and easy entry points into the world of industry advocacy, with a focus on support over politics.

Use the “+ Add to Calendar” button so you don't miss any more conversations!

TechTalk

October 2026

Wednesday, October 21, 2026 1:00 PM - 2:00 PM Central Standard Time

This group explores how technology is transforming the ARM industry. Whether it's automation, AI, payment platforms, or vendor partnerships, TechTalk offers a collaborative space to discover what others are doing, ask questions, and get inspired by unexpected breakthroughs.
 

This chat is sponsored by Abstrakt. Use the “+ Add to Calendar” button so you don't miss any more conversations!

Small Agency Jam

November 2026

Monday, November 09, 2026 11:00 AM - 12:00 PM Central Standard Time

This is your space to speak freely about the unique experience of running a small agency. From innovation on a budget to competing with larger firms, Small Agency Jam helps you share, learn, and lead with practical ideas tailored for leaner teams.

This chat is sponsored by Applied Innovation. Use the “+ Add to Calendar” button so you don't miss any more conversations!

Leadership Exchange

November 2026

Tuesday, November 10, 2026 11:00 AM - 12:00 PM Central Standard Time

Leadership Exchange is designed to help leaders navigate the real challenges of leading teams and managing people.

This chat is sponsored by Pay N Seconds. Use the “+ Add to Calendar” button so you don't miss any more conversations!

The Clinic

November 2026

Thursday, November 12, 2026 1:00 PM - 2:00 PM Central Standard Time

A community of healthcare-focused professionals discussing the challenges unique to medical debt. From payment strategies to patient communications and compliance hurdles, The Clinic offers a collaborative space to explore what's working and what needs to change in the world of health care collections.

Use the “+ Add to Calendar” button so you don't miss any more conversations!

TechTalk

November 2026

Wednesday, November 18, 2026 1:00 PM - 2:00 PM Central Standard Time

This group explores how technology is transforming the ARM industry. Whether it's automation, AI, payment platforms, or vendor partnerships, TechTalk offers a collaborative space to discover what others are doing, ask questions, and get inspired by unexpected breakthroughs.
 

This chat is sponsored by Abstrakt. Use the “+ Add to Calendar” button so you don't miss any more conversations!

Leadership Exchange

December 2026

Tuesday, December 08, 2026 11:00 AM - 12:00 PM Central Standard Time

Leadership Exchange is designed to help leaders navigate the real challenges of leading teams and managing people.

This chat is sponsored by Pay N Seconds. Use the “+ Add to Calendar” button so you don't miss any more conversations!

The Clinic

December 2026

Thursday, December 10, 2026 1:00 PM - 2:00 PM Central Standard Time

A community of healthcare-focused professionals discussing the challenges unique to medical debt. From payment strategies to patient communications and compliance hurdles, The Clinic offers a collaborative space to explore what's working and what needs to change in the world of health care collections.

Use the “+ Add to Calendar” button so you don't miss any more conversations!

State Advocacy Connections

December 2026

Tuesday, December 15, 2026 1:00 PM - 1:30 PM Central Standard Time

This is a place for members who want to become more engaged in advocacy but don’t know where to start. This chat offers tips, encouragement, and easy entry points into the world of industry advocacy, with a focus on support over politics.

Use the “+ Add to Calendar” button so you don't miss any more conversations!

TechTalk

December 2026

Wednesday, December 16, 2026 1:00 PM - 2:00 PM Central Standard Time

This group explores how technology is transforming the ARM industry. Whether it's automation, AI, payment platforms, or vendor partnerships, TechTalk offers a collaborative space to discover what others are doing, ask questions, and get inspired by unexpected breakthroughs.
 

This chat is sponsored by Abstrakt. Use the “+ Add to Calendar” button so you don't miss any more conversations!