| Debt Collection 2025: Navigating Change Through Innovation and Compliance | HT20250226 | | Active | No | ACA International | Recordings | This session explores the transformative trends set to redefine the debt collection landscape in 2025. It examines how advances in AI, automation, and data analytics are streamlining operations, while a shift toward consumer-centric communication is creating more empathetic and effective engagement. In addition, the session highlights the growing importance of compliance with evolving regulations and ethical standards, as well as the integration of alternative digital payment solutions to meet modern consumer needs. Attendees will gain insights into how these innovations not only improve operational efficiency and recovery rates but also enhance customer experience and trust. Speakers: Kelly Knepper-Stephens and Tim Collins | Debt Collection 2025: Navigating Change Through Innovation and Compliance | 3/19/2025 |
| Payment Portal 2.0 | HT20250129 | | Active | No | ACA International | Recordings | This Hot Topic explores how collection agencies can leverage modern payment portal technology to enhance consumer engagement, increase payment rates, and streamline operations. Led by industry experts from ACA's Tech Committee, this course provides practical insights into implementing and optimizing payment portals for maximum effectiveness. Key Topics Covered: - Portal Technology Fundamentals
- Consumer Experience Design
- Digital Communication Integration
- Compliance Considerations
- Performance Metrics
Speakers: Heath Morgan, Rob Fite and Aaron Reiter
| Payment Portal 2.0 | 1/28/2025 |
| Getting Back to Basics: Collections 101 and The Big Picture | HT20240220 | | Active | No | ACA International | Recordings | Explore the interconnected nature of debt recovery efforts, gaining insights into effective communication, persistence, and the significant impact of individual contributions on the organization's reputation in the economy. This session sets the stage for success by instilling purpose, focus, and dedication, empowering agents to navigate challenges, build client relationships, and contribute to the overall success of the collections industry.
Elevate your skills, connect individual efforts to larger goals, and set the foundation for a successful career in debt recovery. 'Getting Back to Basics 101: The Big Picture' equips participants with the knowledge and insights needed to excel in the dynamic collections environment. Through interactive discussions and practical scenarios, agents will gain a clear understanding of how their day-to-day responsibilities align with the bigger objectives of the industry, fostering a sense of purpose and commitment to excellence.
Speaker: Elizabeth Conklin
| Getting Back to Basics: Collections 101 and The Big Picture | 2/18/2024 |
| Cyber Charm 101: Mastering the Art of Digital Engagement and Brand Magic! | HT20240108 | | Active | No | ACA International | Recordings | Transform your digital strategies and kickstart a successful 2024 by gaining invaluable insights into often-overlooked aspects of online engagement. Join this Hot Topic where we delve into a crucial yet underestimated facet—how to generate buy-in without direct communication. In today's digital age, understanding the consumer's perspective is key to maximizing your digital strategy efforts. Moderated by Jon Balon and featuring insights from panelists Aaron Reiter and Katie Borchers, this session will unravel the complexities of online brand building. Learn why your online brand is not just important but a critical component of your digital strategy. Explore the reasons behind the significance of your brand to a consumer and how it influences their perception in the vast online landscape. The discussion will extend to the pivotal elements of your payment portal, shedding light on what matters most to the consumer during online transactions. Our panelists will also address the question of why Google reviews matter and how they contribute to shaping your online brand reputation. This session is designed to provide practical insights into what goes through a consumer's mind when they receive communication and embark on online explorations about your brand. Gain the knowledge needed to ensure a robust online brand presence that instills trust and credibility in the digital realm. Join us and equip yourself with the tools to strategically navigate the digital landscape, fostering a strong online brand presence that resonates positively with your target audience.
| Cyber Charm 101: Mastering the Art of Digital Engagement and Brand Magic! | 1/8/2024 |
| Elevate Your 2024 Strategy: Mastering Data-Driven Decision Making | HT20230103 | | Active | No | ACA International | Recordings | Start your 2024 right by attending this high-impact session on making data-driven decisions. join our esteemed panelists Jon Balon and Chris Shumacher, as they explore the evolution of data-driven decision-making from a concept to a critical business strategy, propelling organizations further and faster in the modern landscape.
Our discussion will commence by delving into the very essence of data-driven decision-making, unraveling its intricacies, and emphasizing its paramount importance in today's dynamic business environment. The focus will then shift towards addressing the common apprehensions surrounding the implementation of data-driven strategies. The panelists will guide you through overcoming the overwhelm, providing insights into the crucial first steps and streamlining the process for effective adoption.
We'll scrutinize the adequacy of focusing solely on daily recoveries, prompting a reflection on broader perspectives and datasets essential for a comprehensive decision-making approach. The significance of Key Performance Indicators (KPIs) will be explored, answering the fundamental question of whether they are a necessity and, if so, how they can be tailored to align with your unique business goals.
Furthermore, we demystify the distinction between reports and dashboards, offering clarity on which approach better aligns with your organizational needs and the rationale behind the choice. The practical side of data-driven decision-making will be underscored as we delve into the process of constructing meaningful dashboards. Gain actionable insights into what elements to include and how to ensure they provide tangible value to your decision-making processes.
This session is not just a theoretical exploration but a practical guide, arming you with actionable takeaways to drive your business forward through the effective implementation of data-driven decision-making strategies. Join us for an engaging and insightful discussion that goes beyond the surface, equipping you with the knowledge and tools to navigate the evolving landscape of data-driven business strategies.
| Elevate Your 2024 Strategy: Mastering Data-Driven Decision Making | 1/3/2024 |
| What Every Data Furnisher Needs to Know About eOscar 4.0 | RC-0000426-DFN | | Active | No | ACA International | Recordings | eOscar 4.0 will be going live on June 23. Will you be ready?
Join this information packed webinar featuring Joel Strickland, Director of Client relations at e-Oscar, for the facts about the rollout of eOscar version 4. This is more than an upgrade! eOscar 4.0 replaces the platform which we’ve all been using for years. Joel will provide details on the changes and improvements, where and how to access the free training, and the sandbox environment where you can see and feel it right now! We’ll leave plenty of time for questions.
Your hosts are ACA Certified Instructors LaDonna Bohling and Debra Ciskey.
| What Every Data Furnisher Needs To Know About eOscar 4.0 | 4/26/2023 |
| ISO: Collect 10X more without paying agent commissions | IS-0000202-CMW | | Active | No | ACA International | Recordings | Do you work at an agency that is constantly looking for motivated collectors while constantly juggling compliance training, demanding quotas, and bringing on new business? In this presentation, you'll hear from ARM industry leaders that will share how collection agencies are leveraging automation to collect 10X more than their top-performing agents. During this informative session, you will be equipped on how to collect more with fewer human resources and how to empower consumers to take control and action by implementing a self-service strategy.
| ISO: Collect 10X more without paying agent commissions | 2/1/2023 |
| Confessions of a Dismal Scientist: Where Are We in 2023 | RC-00001088-CDS | | Active | No | ACA International | Recordings | It has been a year of "black swans" and that can be very confusing. This webinar looks at the scenarios that could dominate 2023. What leads to recession and what allows us to escape one? Where is inflation heading and how do we deal with issues like supply chain breakdown, worker shortages and high energy prices? Is next year a "normal" year or another year of crisis and unpredictability (or is that normal now)?
Speaker:
Chris Kuehl
Armada CI
Kansas City, KS
| Confessions of a Dismal Scientist: Where Are We in 2023 | 12/20/2022 |
| Asset Buyers - Non-Traditional Licensing for Asset Buyers in 2021 (Series #3) | RC-0000130-ABN | | Active | No | ACA International | Recordings | Join us in part 3 of our new ACA Asset Buyer Hot Topic series!
Speaker:
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Donald S. Maurice, Maurice Wutscher LLP, Flemington, NJ
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Eric Rosenkoetter, Maurice Wutscher LLP, Frisco, TX
| Asset Buyer Series 3 | 1/25/2021 |
| Asset Buyers-Stop the 2020 Dumpster Fire from Spreading in 5-4-3-2-1! (Series #1) | RC-0000100-ABS | Default Subject | Active | No | ACA International | Recordings | Asset buyers play a significant role in the credit ecosystem- an ecosystem rife with combustible risks. Tune in as Donald Maurice of MauriceWutscher and Leah Dempsey of ACA International present five emerging issues -- “accelerants” if you will -- to watch for in 2021: Regulation F; Pennsylvania; Identifying interest and fees; The NYC DCA rule, and a rundown of hot circuit court cases. Join us for this session and check out what more we have in store for you as ACA is set to make 2021 the year of the Asset Buyer for education, networking, and advocacy.
Speakers:
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Leah Dempsey, VP and Senior Counsel of Federal Advocacy, ACA International Washington, DC
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Donald Maurice, Principal, Maurice Wutscher LLP Flemington, NJ
| Asset Buyers-Stop the 2020 Dumpster Fire from Spreading in 5-4-3-2-1! (Series #1) | 1/11/2021 |
| Top 10 Ways to Maximize Recovery Using Effective Legal Collection Strategies | RC-00001540-TWT | | Active | No | ACA International | Recordings | For many agencies and creditors, legal collections is a significant source of revenue. For some, collection lawsuits recovered more money than any other method. Many agencies and creditors are asking whether collection lawsuits can still be filed and what are the best legal collection strategies during the COVID crisis.This hot topic answers those questions and more for agencies and creditors who regularly file collection lawsuits and those who have never done so, but are considering it now. The session will provide the top 10 practical steps to address the most significant issues surrounding legal collections and how to manage those to recover the most money in a compliant way.
Speaker:
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Dennis Barton, Owner and Managing Attorney, The Barton Law Group, LLC, Chesterfield, MO
| Top 10 Ways to Maximize Recovery Using Effective Legal Collection Strategies | 11/12/2020 |