A debt isn't just a balance to recover, it's a story. Understanding that story is key to making a meaningful impact.
The Bigger Picture introduces new collection professionals to the full credit and collection cycle, helping them see how their role connects to consumers, businesses, and the broader economy. This course builds a strong foundation by exploring how debt occurs, what happens when accounts become delinquent, and how collectors help guide accounts toward resolution.
Throughout the course, you will learn:
How debt and repayment look different for every consumer
The importance of your role as a collection professional
The role of compliance, including key principles of the Fair Debt Collection Practices Act (FDCPA)
How professional communication is essential to effective and respectful interactions
This course is designed to build awareness of the full debt cycle, the consumer experience, and the expectations placed on collection professionals. It provides the context learners need to not only understand what to do, but why it matters and how their approach can influence outcomes for consumers, their organization, and their own success.
Certification:
Learners who pass the final quiz will earn a certificate of completion
Total Course Time: 30 minutes
PDU: 1.0