Advanced FDCPA
Registration Fee: $35
Click on the link above to register. You will need to be logged in to the ACA website register.
Going beyond the basics of ACA’s FDCPA Essentials, next-level subjects such as the Bona Fide Error defense, trending court cases, and enforcement actions are explored in this course. This awareness may help you enhance your compliance program proactively, and thus, increase your accountability for the FDCPA and other consumer protection laws.
This course will prepare participants to:
1. Assess their own litigation and regulatory implications for FDCPA governed activities
--Liability, damages,
--Record retention requirements,
--Safe harbors and bona fide error defenses, rebuttable presumptions
--Interaction with state consumer financial protection laws
2. Manage consumer communications
3. Design/assess your compliance management system and compliance team
Advanced FDCPA is a required course for the following designations:
--Credit and Collection Compliance Professional (CCCP)
--Credit and Collection Compliance Officer (CCCO)
ACA Certified Instructor: Debra Ciskey
ACA’s 2025 Speaker of the Year, Debra Ciskey is an accomplished Senior Executive, Consultant, and Thought Leader with 45 years of success across the collection industry. Leveraging extensive experience in training, course development, and process improvement, she is a valuable advisor for a small to midsize organization working toward compliance excellence. Additionally, Debra is a notable author providing compliance content for magazines and web-based publishing. Her broad areas of expertise include training techniques, training content development, compliance, and process improvement through call monitoring and analysis.
Throughout her executive career, Debra held leadership positions with several large collection agencies and an industry stalwart—a family-owned agency. She served on the Board of Directors for ACA International, Inc. during 2012-2018. An ACA Certified Instructor since 1983, Debra has taught nearly 250 ACA Seminars.