Product-Details

Have you just started working as a collector, lead or supervisor?  Would you consider yourself to be an experienced veteran of the collection floor?  Ever found yourself in a situation where you had to think about what to say or if you're being service-friendly and compliant?   

In this webinar, we will review the definition of reasonable investigation found in the Data Furnishers Rule, and discuss the enforcement and interpretation of investigation practices in litigation. Practical issues related to conducting reasonable investigations for both direct and indirect disputes will be discussed.  We’ll look at the debt substantiation a data furnisher would need to review as part of its practical processes and discuss disputes related to the original date of delinquency, and the impact that questionable accuracy and integrity of accounts can have in enforcement investigations.  We’ll also look at the involvement of the CFPB in the enforcement of the reasonable investigation standard, and its positions as expressed in filing amicus briefs in private FCRA litigation.

Calling collectors in Generation Z and leaders in Generation Y; this training is for those on the phone and those that are leading teams that are younger than you. In this session we will share helpful strategies for Generation Y leaders on how to lead a young team and insightful perspectives for young team members to be successful in their roles.   Leading a younger team involves understanding their unique needs. We must foster open communication, be approachable, and listen actively, offer mentorship, and acknowledge their contributions. All the while, adapting your leadership style to accommodate their preferences to guide them to success in their role.   Being a Gen Z team member involves understanding their leaders unique needs too. Must learn to communicate effectively, be motivated by others, and acquires skills so they can work with their leader to create a supportive environment that values growth and development.    Elevate your leadership style to inspire and guide the next generation to success, as well as learn how to succeed in your role under a Gen Y leader.

Speakers: Elizabeth Conklin and Cortney Helfrich

Don't miss this opportunity to transform your collections approach by infusing it with the strategies that drive successful marketing initiatives. Join us as we navigate the intersection of retail, collections, and marketing, charting a course for a dynamic and engaging future

Speakers: John Balon & Tim Collins

This session serves as a comprehensive introduction to Open Banking, detailing its objectives and the ongoing CFPB rulemaking process, with a focus on its implications for ACA agencies in the financial services sector. An Agency Leader providing a critical perspective by asking insightful questions that reflect the concerns and skepticism of agency owners regarding the adoption and integration of Open Banking. This role is pivotal in ensuring the webinar addresses real-world challenges and apprehensions faced by agencies. The session will also feature experts like Joann Needleman and Colin Winkler, who will provide legal insights during the Q&A, and Dave Hanrahan, who will cover the technical aspects. This format is intended not just to introduce Open Banking but also to elucidate its practical impact and potential for transforming financial service strategies within the ACA community. 

Join us for an enlightening webinar as we delve into the pervasive realm of artificial intelligence (AI) and its profound impact on the future of our industry. In a world where AI is omnipresent, gaining a comprehensive understanding of its essence is pivotal for businesses looking to stay ahead. We invite you to explore not only what AI truly represents but, more importantly, how you can seamlessly integrate it into your business operations. Our esteemed moderator, Jon Balon, will guide this insightful discussion featuring prominent panelists Heath Morgan and Nathan Anderson. Together, they will demystify the intricate world of AI, offering valuable insights to help our audience grasp its nuances. Whether you are a seasoned professional or new to the AI landscape, our panelists will address common concerns and provide actionable advice on embracing AI in your business. The dialogue will encompass various questions directed at the panelists, unraveling the mysteries of AI for the audience. From dispelling common apprehensions about AI to practical steps for familiarization, our experts will shed light on how to navigate the evolving landscape of artificial intelligence. Delving into the different types of AI and their practical applications, the discussion will equip you with a strategic understanding of how to harness AI's potential. Specifically tailored to our industry, the webinar will explore the practical use cases of AI in collections. Gain insights into how AI can be implemented effectively in your collection strategies and discover the potential benefits for both collectors and account holders. The discussion will also address pertinent concerns related to regulations, ensuring that you are well-informed about the regulatory landscape surrounding AI. As we ponder the future of AI, our experts will guide you in planning for the integration of AI technologies into your business strategy. Whether you are considering tools like ChatGPT or similar AI applications, our panelists will provide valuable perspectives to aid in your decision-making process. Don't miss this opportunity to unravel the mysteries of AI and explore its transformative potential for your business. Join us for a thought-provoking discussion that will empower you to navigate the AI landscape with confidence and strategic foresight.

Start your 2024 right by attending this high-impact session on making data-driven decisions. join our esteemed panelists Jon Balon and Chris Shumacher, as they explore the evolution of data-driven decision-making from a concept to a critical business strategy, propelling organizations further and faster in the modern landscape.

Our discussion will commence by delving into the very essence of data-driven decision-making, unraveling its intricacies, and emphasizing its paramount importance in today's dynamic business environment. The focus will then shift towards addressing the common apprehensions surrounding the implementation of data-driven strategies. The panelists will guide you through overcoming the overwhelm, providing insights into the crucial first steps and streamlining the process for effective adoption.

We'll scrutinize the adequacy of focusing solely on daily recoveries, prompting a reflection on broader perspectives and datasets essential for a comprehensive decision-making approach. The significance of Key Performance Indicators (KPIs) will be explored, answering the fundamental question of whether they are a necessity and, if so, how they can be tailored to align with your unique business goals.

Furthermore, we demystify the distinction between reports and dashboards, offering clarity on which approach better aligns with your organizational needs and the rationale behind the choice. The practical side of data-driven decision-making will be underscored as we delve into the process of constructing meaningful dashboards. Gain actionable insights into what elements to include and how to ensure they provide tangible value to your decision-making processes.

This session is not just a theoretical exploration but a practical guide, arming you with actionable takeaways to drive your business forward through the effective implementation of data-driven decision-making strategies. Join us for an engaging and insightful discussion that goes beyond the surface, equipping you with the knowledge and tools to navigate the evolving landscape of data-driven business strategies.

This is a quarterly event. There is so much collectors need to remember and fully understand when taking a collection call and state laws are at the top of the list. In addition, it feels like every state has their own law making it more difficult to keep track of it all. This quarterly series “State Laws for Collectors” will help alleviate the confusion and help trainers, compliance officers and collectors in the ARM industry gain a better understanding of the most important state “can and can nots” and remain compliant on every call, no matter consumer location. If you're an ops leader, in compliance, a trainer or a collector this session is a MUST ATTEND. Join Nick Prola, Stefanie Jackman and Jonathan Floyd as they explore what’s new regarding state laws and what’s coming up.

Speakers: Nick Prola, Stefanie Jackman and Jonathan Floyd.

Have you been reading and hearing how Artificial intelligence (AI) is taking over our world and lives, both personally and professionally? Are you wondering how this tool could be beneficial, or are you just curious and want more basic information? While AI has become a well-known term and concept, it has brought much concern and confusion to most of us, likely because we don’t understand its basics. That’s why “Artificial Intelligence Basics – This is the Hot Topic” will help shed some light and provide you with on-the-ground knowledge to help understand how and why AI can help us as credit and collections professionals, as well as consumers. Learn from our presenters what AI is about, its uses, perspectives on daily life, and how it can assist you in maximizing your efforts and performance both at work and in your daily lives.

Speakers: Teri Plunkett & David Glezerman

Are you looking to stay up to date on the latest developments in client scorecards and make sure you are meeting the needs of today’s medical facilities? Then join us for this session to learn how client scorecards have evolved in recent years and the direction that they are heading. We will discuss how to begin shifting scorecard focus from liquidation and outbound calls to the various outreach methods being used in the industry today, charitable write-offs, and patient impacts. We’ll also provide tips on working with a “patient first” approach, so that you can make sure your scorecard meets the needs of your client. Don’t miss this opportunity to stay ahead of the curve and make sure you’re delivering the best client experience possible!

Key Take Aways:

1. Learn what to look for and when to discuss your scorecard with your client.

2. Understand how to define “activities” and align with your client’s mission and values.

3. Gain knowledge of working with a “patient first” approach.

Speakers: George Crow, Tammy Keener, Brian Mclellan, and Terry Glidden

Are you looking for a comprehensive overview of the sales process? This course will provide the knowledge and skills you need to become an effective salesperson in the ARM industry. You will learn how to identify and approach potential clients, communicate value, negotiate deals, and close sales. We’ll cover topics such as customer discovery, value propositions, pricing strategies, objection handling, and more. Register Now and gain experience in the real-world of sales and learn how to build relationships with customers. By the end of the course, you’ll have the tools and confidence to close any sale.

Speakers: Jason Hiland and Adam Parks

This session will create a list of commonly used prompts for compliance and collections with ChatGPT based on user input and interaction.
·       Attendees will be able to bring their own prompts and work with the group to refine them.
·       Attendees will come away with a large prompt bank of commands to help utilize ChatGPT in compliance and in other departments in your company.

Speaker: Heath Morgan 

Overview & Intro of ChatGPT & Large Language Modeling for Compliance in the Collections Industry Compliance Must Haves Tools to Reduce Efficiency This session will discuss the following questions: 
What are ChatGPT & Large Language Models?
 How do they work? 
What are Practical Uses in Compliance and within your Organization? 
What Safeguards should be implemented with ChatGPT?
Why Is Compliance the Responsible Department?
How Can I protect Confidential & Proprietary Data?
How Can I protect consumer data? 
Company Safeguards Employee Safeguards Vendor Safeguards Identifying Benefits & Risks in the Future & Planning Ahead

Speaker: Heath Morgan

The motto of the Boy Scouts is to always be prepared.  Keep that in mind when purchasing debt.  While it may seem that everyone knows what to do and how to do it, the endless litigation against debt buyers shows otherwise.  Most of these issues could have been avoided had the buyer been better prepared and more knowledgeable before transacting with the debt seller.

This course will arm those wanting to purchase debt with the essential knowledge needed to both avoid expensive problems and find financial success. We will cover how to properly evaluate the value of a portfolio of debt prior to purchase. We will explain how to best use Microsoft Excel’s spreadsheets and PIVOT tables to find hidden value or obscured concerns. We will also identify the documentation all debt buyers must demand to ensure legal compliance (e.g., chain of title) and the ability to file suit. The availability and quality of the documentation will impact legal exposure, operational efficiencies, profitability, and the price of that portfolio.

Buyers of all levels of experience will benefit from this session as it will cover the basics and more refined techniques related to purchased debt. If you always want to be prepared before buying debt, this session is for you.

With changes in the economy, higher prices all around, consumers may have more trouble paying their bills. How do different generations of consumers react to your payment requests?
Learning how to expand your negotiating strategies to work with generational differences can determine whether you recover balance in full, establish a payment plan or miss opportunities to resolve the delinquent balance due. 
Our presenters will share tips and techniques to understand how economic conditions impact collections and ideas on you can adjust your talk-offs and strategies to maximize recoveries.