ACA How - Safeguards Rule What?

ACA How - Safeguards Rule What?

Recordings

Member: $0.00
Non-Member: $100.00Your price

Published: 10/4/2022

  • During this session, TPx and ACA will distill the Safeguards rule of GLBA to simple terms and answer what an organization needs to do and by when.

ACA How Series - Owning Your Security Program

ACA How Series - Owning Your Security Program

Recordings

Member: $0.00
Non-Member: $100.00Your price

Published: 10/6/2022

At a high level, every ACA member needs an overarching security program that is documented and governed. TPx will cover how to enable a security program that is compliant with the GLBA Safeguards rule and will detail the requirements of the security program and how to govern it. 

ACA International's Guide to the Fair Debt Collection Practices Act

ACA International's Guide to the Fair Debt Collection Practices Act

Compliance Guides

Member: $150.00
Non-Member: $300.00Your price

ACA International's Guide to the Fair Debt Collection Practices Act

ACA International's Guide to the Fair Debt Collection Practices Act comes as a pdf providing a detailed and comprehensive overview of the provisions of the Fair Debt Collection Practices Act (FDCPA) and its implementing regulations, as well as issues that arise under these laws.


With the 2022 edition, this Guide incorporates new case law as well as the provisions of the final “Debt Collection Rule” (Regulation F or, colloquially, “Reg F”), the federal regulation that implements the FDCPA. The Consumer Financial Protection Bureau (CFPB) issued wide-ranging substantive amendments to Reg F in two parts on October 30, 2020, and December 18, 2020. The complete final rule took effect on November 30, 2021. It has been codified at 12 C.F.R. Part 1006.


This Guide additionally includes the complete statutory text of the FDCPA and Reg F, as well as a jurisdictional map of United States Circuit Courts of Appeals.

ACA's CFPB Spotlight for Creditors - Impacts of Reg. F

ACA's CFPB Spotlight for Creditors - Impacts of Reg. F

Recordings

Member: $95.00
Non-Member: $140.00Your price

Published: 4/26/2021

Regulations governing the official interpretation of the FDCPA will be come effective on November 30, 2021. These rules will impact any financial services entity that touches debt collection, regardless of whether you are a third-party debt collector or creditor. Join our distinguished panel of experts as they discuss why creditors must pay special attention to the requirements to the rules, what to expect from their vendors who are required to comply with the rules, and what creditors need to be doing now to prepare for the November 2021 implementation date.

Speakers:

  • Leslie BenderSenior Counsel, Clark Hill PLC

  • Mark LaurentVice President of Portfolio Services, Hilton Grand Vacation

  • Joann NeedlemanMember, Clark Hill PLC

ACA's CFPB Spotlight for Creditors Cont. Everything You Need to Know about Document

ACA's CFPB Spotlight for Creditors Cont. Everything You Need to Know about Document

Recordings

Member: $95.00
Non-Member: $140.00Your price

Published: 8/25/2021

As creditors and their ARM business and service providers prepare for the Reg F effective date of November 30, 2021, interesting questions arise about the documentation and retention requirements and standards those new federal regulations impose. It will be critical for Reg F compliance to assure that documentation that evidences your compliance (and potentially non-compliance) is developed and preserved for three or more years. So now is a great time for creditors to map out any expectations they have for documentation collection agencies should prepare and any retention requirements for documentation and other artifacts of compliance (e.g., call recordings). This webinar designed for the creditor perspective explores the Reg F documentation and retention expectations and offers practical guidance for navigating those requirements.

Speakers:

  • Leslie BenderSenior Counsel, Clark Hill PLC

  • John BedardOwner, Bedard Law Group, P.C.

ACA's CFPB Spotlight for Creditors: Fair Lending Principles for Debt Collection

ACA's CFPB Spotlight for Creditors: Fair Lending Principles for Debt Collection

Recordings

Member: $95.00
Non-Member: $140.00Your price

Published: 8/9/2021

2021 has seen a shift in state and federal regulatory attention around a wide and complex set of diversity, equity and inclusion issues. This places unique emphasis on creditors' vendor management programs and how vendors are themselves testing compliance with fair lending and equal opportunity to credit principles. Having done so, this panel considers how far creditors might go to assure their internal programs and essential consumer-facing vendors are adapting to the ever-changing environment.

Speakers:

  • Leslie Bender Esq.Senior Counsel, Clark Hill PLC

  • Mark LaurentVice President of Portfolio Services, Grand Vacation Services LLC

  • Joann Needleman Esq.Member, Clark Hill PLC

ACA's Compliance Returns!

ACA's Compliance Returns!

Recordings

Member: $100.00
Non Member: $200.00Your price

Published: 7/14/2022

ACA's Compliance Team will dive into the CFPB's spring 2022 Supervisory Highlights; review recent CFPB enforcement actions; and discuss relevant judicial decisions from the first half of 2022.

Speakers:

Betsy Clarke
Compliance Attorney
ACA International,
Eagan, MN

Laura Dadd
Compliance Analyst
ACA International
Eagan, MN

Andrew Pavlik
Compliance Analyst
ACA International
Eagan, MN

Colin Winkler
Senior Counsel
ACA International
Eagan, MN

ACA's Efforts to lead the ARM Industry Through the CFPB's Next Steps in Rulemaking

ACA's Efforts to lead the ARM Industry Through the CFPB's Next Steps in Rulemaking

Recordings

Member: $95.00
Non-Member: $140.00Your price

Published: 3/4/2020

Another piece of the proposed debt collection rulemaking puzzle from the Consumer Financial Protection Bureau is in place after the bureau released its 103-page Supplemental Notice of Proposed Rulemaking (SNPRM) concerning out-of-statute debt, which ACA has been expecting and preparing for over the past several months. During this webinar, participants will summarize what the SNPRM includes and discuss how it may impact business operations and current compliance systems, including analysis about how it may conflict or overlap with state requirements. ACA will help members understand how this could change the way they collect on out-of-statute debt, and provide an opportunity for questions and the ability to provide feedback on the proposal.

ACA's Guide to State Collection Laws & Practices Cohort

Education

Member: $0.00
Non-Member: $0.00Your price

Save yourself time and trouble with ACA's Guide to State Collection Laws & Practices Cohort (State Guide), and collect within state laws quickly and efficiently.

Accelerating Agent Productivity with AI

Accelerating Agent Productivity with AI

Recordings

Member: $95.00
Non-Member: $140.00Your price

Published: 8/12/2021

Effective use of technology can lead to a massive boost in the productivity of your collections workforce. With the advent of modern AI and ML, various time-consuming, manual and inefficient collections workflows can be automated. Leading collection agencies and debt buyers constantly monitoring agent performance using Prodigal AI and using the insights to coach agents has been able to uplift their agent productivity by 20% and has seen $500K in annual benefits through cost savings and higher collections revenue. Leveraging technology to improve productivity and profitability is imperative for any modern collections business.

Speakers:

  • Tracy DudekCOO, State Collection Service

  • Shantanu GangalCEO, Prodigal

  • Kelli KruegerEducation Director, ACA International

  • Greg SchubertCEO, Sequium Asset Solutions

Accounting and Budgeting

Accounting and Budgeting

Recordings

Member: $100.00
Non-Member: $200.00Your price

Published: 12/13/2022

Running departments like companies, finding insights in financial statements, and accountability of leadership. 

Speakers:
Adam Parks
Mark Naiman 

Advanced FDCPA Issues

Advanced FDCPA Issues

Recordings

Member: $183.00
Non-Member: $229.00Your price

Published: 3/21/2022

Go beyond the essentials of the FDCPA. Look at relevant court decisions, CFPB guidance and regulatory enforcement actions impacting compliance with the FDCPA. Identify potential liability and defenses under the FDCPA.

Topics to discuss include:

  • Methods of communication and technology
  • Dispute, verification and cease communication requests
  • Call frequency
  • Collecting out-of-statute debts and settlement offers

How you will benefit:

Stay up to date on the latest FDCPA case law on leaving messages, settlement offers, validation notices and more.

Professional Development Units

You will earn 2 PDUs for this online seminar, which can be applied toward ACA's Credit and Collection Compliance Officer (CCCO) and Credit and Collection Compliance Professional (CCCP).

*Please note, credit will be provided ONLY to individuals who have paid to attend this seminar or those using an ACA Training Zone. Anyone sitting in with a paid participant is not eligible to receive credit. Please save a copy of the self-reporting attendance form in your materials for documentation.

ACA Certified Instructors

This seminar is taught only by ACA Certified Instructors. You can expect top-notch presentations that are created by and presented for members. Seminar instructors go through vigorous training to become ACA Certified Instructors and can speak directly to your experiences because they work in our industry.

After Reg F, How Do Consumers Want to Communicate With Debt Collection Agencies

After Reg F, How Do Consumers Want to Communicate With Debt Collection Agencies

Recordings

Member: $100.00
Non Member: $200.00Your price

Published: 3/29/2022

Email, texting and even social media are now deemed acceptable ways to communicate with consumers about their debt. We wanted to understand how consumer's preferences fit into this new landscape, so we conducted a survey of 250 random consumers across generations.

We asked 15 questions that clarified how consumers prefer to interact on channels like email, texting, social media and phone calls, and we want to share what we found out.

If you are using different channels of communication to reach consumers, this information will be sure to inform your strategy going forward. 

Speakers:

Kaitlyn Filippi
Arbeit Software
Tonawanda, NY

Alex Villafranca
Arbeit Software
Amherst, NY

American Express

American Express

American Express

American Express

American Express

American Express

An Advocacy Primer for Current & Future Leaders in Collections

An Advocacy Primer for Current & Future Leaders in Collections

Recordings

Member: $95.00
Non-Member: $140.00Your price

Published: 3/1/2021

An introductory level presentation to familiarize attendees with the various ways to get involved in advocacy efforts in support of the collection industry, as well as other business and personal issues that are important to them.

Speakers:

  • Leah DempseyVP and Senior Counsel of Federal Advocacy ACA International

  • Fran FisherBusiness Development Manager - ARMPayscout

An Operations Guru Perspective: Tough Q&A Session on Pursuits of Automating a Workforce

An Operations Guru Perspective: Tough Q&A Session on Pursuits of Automating a Workforce

Recordings

Member: $95.00
Non-Member: $140.00Your price

Published: 6/15/2020

In life, as in business there are some conversations that prove invaluable and others you should have avoided altogether. This session aims to be the prior. Join us as Collection Manager becomes journalist in a sit down with his V.P., of Collections and asks the really difficult questions about aspirations to automate an industry.

Speakers:

  • Ethan DrainCollection Manager, American Profit Recovery, Inc.

  • Mike HillerV.P., Collections, American Profit Recovery, Inc.

 

Analytics as Comfort Food

Analytics as Comfort Food

Recordings

Member: $95.00
Non-Member: $140.00Your price

Published: 10/21/2020

Gaining a clear understanding of the four common analytic approaches that provide comfort to businesses as the future becomes more and more uncertain.

This session will showcase how best-in-class analytics can comfort and soothe you in uncertain times.

Speaker:

  • April WilsonVP, Analytics, RevSpring, Livonia, MI

Answering Those Tough Credit Reporting Questions

Answering Those Tough Credit Reporting Questions

Recordings

Member: $95.00
Non-Member: $140.00Your price

Published: 8/11/2020

During this very interactive 60 minute session you will hear real life examples, ripped straight from the call floor and reenacted by the industries best, of both good and bad responses to those tough credit reporting questions from consumers.  You are not going to want to miss this session as you will leave with a list of acceptable responses to help eliminate the stress of making sure you are saying the right thing when consumers inquire about their credit report.
 

Artificial Intelligence Basics – This is the Hot Topic!!

Artificial Intelligence Basics – This is the Hot Topic!!

Recordings

Member: $100.00
Non-Member: $200.00Your price

Published: 9/7/2023

Have you been reading and hearing how Artificial intelligence (AI) is taking over our world and lives, both personally and professionally? Are you wondering how this tool could be beneficial, or are you just curious and want more basic information? While AI has become a well-known term and concept, it has brought much concern and confusion to most of us, likely because we don’t understand its basics. That’s why “Artificial Intelligence Basics – This is the Hot Topic” will help shed some light and provide you with on-the-ground knowledge to help understand how and why AI can help us as credit and collections professionals, as well as consumers. Learn from our presenters what AI is about, its uses, perspectives on daily life, and how it can assist you in maximizing your efforts and performance both at work and in your daily lives.

Speakers: Teri Plunkett & David Glezerman

NameProduct IDSubjectStatusCash BasisCompanyCategoryDescriptionEducation ItemPublished On
Modernizing IT & Security with an SMB BudgetHT20240405ActiveNoACA InternationalRecordings

You need  someone focused on the tech market, you need a strategy and roadmap for adoption and you need visibility to those technologies that can save you money. In this session we will workshop together helping attendees identify and secure existing key technologies that are ripe for modernization. Each attendee will leave with an IT & IS roadmap for their organization.

For so many organizations, their information technology (IT) and information security (IS) systems stay the same.  The adage, “If it isn't broke…” is synonymous with IT spend.   The reality is that IT & IS are constantly evolving.  The technology adopted 5 years ago is archaic and costly compared to modern solutions.   But to know this, you need  someone focused on the tech market, you need a strategy and roadmap for adoption and you need visibility to those technologies that can save you money. In this session we will workshop together helping attendees identify and secure existing key technologies that are ripe for modernization. Each attendee will leave with an IT & IS roadmap for their organization.


Learning Objectives:

• Define key areas of modernization in information technology and information security.


• Clearly define those systems and outcomes possible with updating.


• Document how to secure key systems for regulatory and best practice.


• Identification of automation and orchestration possible with modern solutions.
 

• Review use cases where organizations haven't taken advantage of modern IT and IS.


• Align modernization with key compliance requirements like GLBA Safeguards an PCI 4.0
 

Speaker: Jonathon Goldberger

Modernizing IT & Security with an SMB Budget4/4/2024
FCRA Disputes: How Reasonable is Your Investigation?HT20240404ActiveNoACA InternationalRecordings

In this webinar, we will review the definition of reasonable investigation found in the Data Furnishers Rule, and discuss the enforcement and interpretation of investigation practices in litigation. Practical issues related to conducting reasonable investigations for both direct and indirect disputes will be discussed.  We’ll look at the debt substantiation a data furnisher would need to review as part of its practical processes and discuss disputes related to the original date of delinquency, and the impact that questionable accuracy and integrity of accounts can have in enforcement investigations.  We’ll also look at the involvement of the CFPB in the enforcement of the reasonable investigation standard, and its positions as expressed in filing amicus briefs in private FCRA litigation.

FCRA Disputes: How Reasonable is Your Investigation?4/4/2024
Conversation Thrillers and KillersHT03192024ActiveNoACA InternationalRecordings

Conversation Killers are things we say, how we say them, or the attitudes we bring into talks that can turn them sour. Many times, we do these things out of habit without thinking about how they affect our chats. It all comes down to making better choices with our words to keep conversations positive and flowing.

Speaker: LaDonna Bohling

Conversation Thrillers and Killers3/18/2024
Elevate Z: Leading and Being on Young Successful TeamsHT20240318ActiveNoACA InternationalRecordings

Calling collectors in Generation Z and leaders in Generation Y; this training is for those on the phone and those that are leading teams that are younger than you. In this session we will share helpful strategies for Generation Y leaders on how to lead a young team and insightful perspectives for young team members to be successful in their roles.   Leading a younger team involves understanding their unique needs. We must foster open communication, be approachable, and listen actively, offer mentorship, and acknowledge their contributions. All the while, adapting your leadership style to accommodate their preferences to guide them to success in their role.   Being a Gen Z team member involves understanding their leaders unique needs too. Must learn to communicate effectively, be motivated by others, and acquires skills so they can work with their leader to create a supportive environment that values growth and development.    Elevate your leadership style to inspire and guide the next generation to success, as well as learn how to succeed in your role under a Gen Y leader.

Speakers: Elizabeth Conklin and Cortney Helfrich

Elevate Z: Leading and Being on Young Successful Teams3/17/2024
Marketing Magic In Collections For An Engaging FutureHT20240221ActiveNoACA InternationalRecordings

Don't miss this opportunity to transform your collections approach by infusing it with the strategies that drive successful marketing initiatives. Join us as we navigate the intersection of retail, collections, and marketing, charting a course for a dynamic and engaging future

Speakers: John Balon & Tim Collins

Marketing is the New Collections. : Marketing Magic in Collections for an Engaging Future2/21/2024
Getting Back to Basics: Collections 101 and The Big PictureHT20240220ActiveNoACA InternationalRecordings

Explore the interconnected nature of debt recovery efforts, gaining insights into effective communication, persistence, and the significant impact of individual contributions on the organization's reputation in the economy. This session sets the stage for success by instilling purpose, focus, and dedication, empowering agents to navigate challenges, build client relationships, and contribute to the overall success of the collections industry.

 

Elevate your skills, connect individual efforts to larger goals, and set the foundation for a successful career in debt recovery. 'Getting Back to Basics 101: The Big Picture' equips participants with the knowledge and insights needed to excel in the dynamic collections environment. Through interactive discussions and practical scenarios, agents will gain a clear understanding of how their day-to-day responsibilities align with the bigger objectives of the industry, fostering a sense of purpose and commitment to excellence.

Speaker: Elizabeth Conklin

Getting Back to Basics: Collections 101 and The Big Picture2/18/2024
Navigating the Future: A Comprehensive Introduction to Open BankingHT20240214ActiveNoACA InternationalRecordings

This session serves as a comprehensive introduction to Open Banking, detailing its objectives and the ongoing CFPB rulemaking process, with a focus on its implications for ACA agencies in the financial services sector. An Agency Leader providing a critical perspective by asking insightful questions that reflect the concerns and skepticism of agency owners regarding the adoption and integration of Open Banking. This role is pivotal in ensuring the webinar addresses real-world challenges and apprehensions faced by agencies. The session will also feature experts like Joann Needleman and Colin Winkler, who will provide legal insights during the Q&A, and Dave Hanrahan, who will cover the technical aspects. This format is intended not just to introduce Open Banking but also to elucidate its practical impact and potential for transforming financial service strategies within the ACA community. 

Navigating the Future: A Comprehensive Introduction to Open Banking2/14/2024
Riding the Emotional Waves of Debt CollectionsHT20240207ActiveNoACA InternationalRecordings

The debt collection industry can be ones of daily ups and downs, it can be a roller coaster of emotions. From Debt substantial caseloads, stringent deadlines, and the directive to optimize recoveries, all these combined can create an environment prone to heightened emotions and potential burnout. In this session we will review strategies to enhance workload management and mitigate emotional stress in this rewarding – yet demanding – profession in debt collections.

 

Speakers: Cortney Helfrich & Kay Reitz

Riding the Emotional Waves of Debt Collections2/7/2024
Robotic Collections: Precision with AIHT20240122ActiveNoACA InternationalRecordings

Join us for an enlightening webinar as we delve into the pervasive realm of artificial intelligence (AI) and its profound impact on the future of our industry. In a world where AI is omnipresent, gaining a comprehensive understanding of its essence is pivotal for businesses looking to stay ahead. We invite you to explore not only what AI truly represents but, more importantly, how you can seamlessly integrate it into your business operations. Our esteemed moderator, Jon Balon, will guide this insightful discussion featuring prominent panelists Heath Morgan and Nathan Anderson. Together, they will demystify the intricate world of AI, offering valuable insights to help our audience grasp its nuances. Whether you are a seasoned professional or new to the AI landscape, our panelists will address common concerns and provide actionable advice on embracing AI in your business. The dialogue will encompass various questions directed at the panelists, unraveling the mysteries of AI for the audience. From dispelling common apprehensions about AI to practical steps for familiarization, our experts will shed light on how to navigate the evolving landscape of artificial intelligence. Delving into the different types of AI and their practical applications, the discussion will equip you with a strategic understanding of how to harness AI's potential. Specifically tailored to our industry, the webinar will explore the practical use cases of AI in collections. Gain insights into how AI can be implemented effectively in your collection strategies and discover the potential benefits for both collectors and account holders. The discussion will also address pertinent concerns related to regulations, ensuring that you are well-informed about the regulatory landscape surrounding AI. As we ponder the future of AI, our experts will guide you in planning for the integration of AI technologies into your business strategy. Whether you are considering tools like ChatGPT or similar AI applications, our panelists will provide valuable perspectives to aid in your decision-making process. Don't miss this opportunity to unravel the mysteries of AI and explore its transformative potential for your business. Join us for a thought-provoking discussion that will empower you to navigate the AI landscape with confidence and strategic foresight.

Robotic Collections: Precision with AI1/22/2024
Cyber Charm 101: Mastering the Art of Digital Engagement and Brand Magic!HT20240108ActiveNoACA InternationalRecordings

Transform your digital strategies and kickstart a successful 2024 by gaining invaluable insights into often-overlooked aspects of online engagement. Join this Hot Topic where we delve into a crucial yet underestimated facet—how to generate buy-in without direct communication. In today's digital age, understanding the consumer's perspective is key to maximizing your digital strategy efforts. Moderated by Jon Balon and featuring insights from panelists Aaron Reiter and Katie Borchers, this session will unravel the complexities of online brand building. Learn why your online brand is not just important but a critical component of your digital strategy. Explore the reasons behind the significance of your brand to a consumer and how it influences their perception in the vast online landscape. The discussion will extend to the pivotal elements of your payment portal, shedding light on what matters most to the consumer during online transactions. Our panelists will also address the question of why Google reviews matter and how they contribute to shaping your online brand reputation. This session is designed to provide practical insights into what goes through a consumer's mind when they receive communication and embark on online explorations about your brand. Gain the knowledge needed to ensure a robust online brand presence that instills trust and credibility in the digital realm. Join us and equip yourself with the tools to strategically navigate the digital landscape, fostering a strong online brand presence that resonates positively with your target audience.

Cyber Charm 101: Mastering the Art of Digital Engagement and Brand Magic!1/8/2024
Elevate Your 2024 Strategy: Mastering Data-Driven Decision MakingHT20230103ActiveNoACA InternationalRecordings

Start your 2024 right by attending this high-impact session on making data-driven decisions. join our esteemed panelists Jon Balon and Chris Shumacher, as they explore the evolution of data-driven decision-making from a concept to a critical business strategy, propelling organizations further and faster in the modern landscape.

Our discussion will commence by delving into the very essence of data-driven decision-making, unraveling its intricacies, and emphasizing its paramount importance in today's dynamic business environment. The focus will then shift towards addressing the common apprehensions surrounding the implementation of data-driven strategies. The panelists will guide you through overcoming the overwhelm, providing insights into the crucial first steps and streamlining the process for effective adoption.

We'll scrutinize the adequacy of focusing solely on daily recoveries, prompting a reflection on broader perspectives and datasets essential for a comprehensive decision-making approach. The significance of Key Performance Indicators (KPIs) will be explored, answering the fundamental question of whether they are a necessity and, if so, how they can be tailored to align with your unique business goals.

Furthermore, we demystify the distinction between reports and dashboards, offering clarity on which approach better aligns with your organizational needs and the rationale behind the choice. The practical side of data-driven decision-making will be underscored as we delve into the process of constructing meaningful dashboards. Gain actionable insights into what elements to include and how to ensure they provide tangible value to your decision-making processes.

This session is not just a theoretical exploration but a practical guide, arming you with actionable takeaways to drive your business forward through the effective implementation of data-driven decision-making strategies. Join us for an engaging and insightful discussion that goes beyond the surface, equipping you with the knowledge and tools to navigate the evolving landscape of data-driven business strategies.

Elevate Your 2024 Strategy: Mastering Data-Driven Decision Making1/3/2024
Cybersecurity Awareness TrainingHT20231012ActiveNoACA InternationalRecordings

You’ve asked for a way to provide cybersecurity awareness training to your workforce – and we are delivering!” Bring your workforce and join us in celebrating cybersecurity awareness month. This general cybersecurity awareness course is designed to present a wide range of privacy and cybersecurity topics to your employees even if they are not privacy or data security experts.

Speaker Leslie Bender

Cybersecurity Awareness Month Exclusive - Cybersecurity Awareness Training10/12/2023
State Specifics for Collectors 3HT20230818ActiveNoACA InternationalRecordings

This is a quarterly event. There is so much collectors need to remember and fully understand when taking a collection call and state laws are at the top of the list. In addition, it feels like every state has their own law making it more difficult to keep track of it all. This quarterly series “State Laws for Collectors” will help alleviate the confusion and help trainers, compliance officers and collectors in the ARM industry gain a better understanding of the most important state “can and can nots” and remain compliant on every call, no matter consumer location. If you're an ops leader, in compliance, a trainer or a collector this session is a MUST ATTEND. Join Nick Prola, Stefanie Jackman and Jonathan Floyd as they explore what’s new regarding state laws and what’s coming up.

Speakers: Nick Prola, Stefanie Jackman and Jonathan Floyd.

State Specific for Collectors 39/15/2023
TransUnion Collections Suite - Building for TomorrowHT20230913ActiveNoACA InternationalRecordings

Amid the cessation of government assistance and collections moratoriums, rising delinquencies, high inflation shrinking consumer’s total “wallet” and evolving regulations on how consumer outreach is conducted, the collections industry is facing a multitude of challenges.Attend this informative webinar to hear how TransUnion has expanded its collections suite to help the industry meet these changes.TransUnion solutions span the debt lifecycle and help collections professionals maximize effectiveness, efficiencies and mitigate compliance risk. Webinar attendees will learn how to develop smart strategies to:

• Predict delinquency risk with credit and identity monitoring

• Optimize contact and engagement by mitigating compliance risk, improving contactability and increasing customer communications

• Optimize collections with better collectability and negotiation decisioning

TransUnion Collections Suite - Building for Tomorrow9/13/2023
Artificial Intelligence Basics – This is the Hot Topic!!HT20230907ActiveNoACA InternationalRecordings

Have you been reading and hearing how Artificial intelligence (AI) is taking over our world and lives, both personally and professionally? Are you wondering how this tool could be beneficial, or are you just curious and want more basic information? While AI has become a well-known term and concept, it has brought much concern and confusion to most of us, likely because we don’t understand its basics. That’s why “Artificial Intelligence Basics – This is the Hot Topic” will help shed some light and provide you with on-the-ground knowledge to help understand how and why AI can help us as credit and collections professionals, as well as consumers. Learn from our presenters what AI is about, its uses, perspectives on daily life, and how it can assist you in maximizing your efforts and performance both at work and in your daily lives.

Speakers: Teri Plunkett & David Glezerman

Artificial Intelligence Basics – This is the Hot Topic!!9/7/2023
Client Relationships: Building and Maintaining Positive Connections20230830ActiveNoACA InternationalRecordings

Are you looking to strengthen your client relationships? This course will provide you with the tools and strategies to effectively build and maintain positive relationships with clients. We’ll cover topics such as customer service, communication strategies, complaint management, and conflict resolution. Register Now and learn how to create an effective client relationship management plan and how to handle challenging situations. By the end of the course, you’ll have the skills and confidence to handle any client with ease.

Speakers: Adam Parks and Josie Donna

Client Relationships: Building and Maintaining Positive Connections8/30/2023
Having the Right Client ScorecardHT20230824ActiveNoACA InternationalRecordings

Are you looking to stay up to date on the latest developments in client scorecards and make sure you are meeting the needs of today’s medical facilities? Then join us for this session to learn how client scorecards have evolved in recent years and the direction that they are heading. We will discuss how to begin shifting scorecard focus from liquidation and outbound calls to the various outreach methods being used in the industry today, charitable write-offs, and patient impacts. We’ll also provide tips on working with a “patient first” approach, so that you can make sure your scorecard meets the needs of your client. Don’t miss this opportunity to stay ahead of the curve and make sure you’re delivering the best client experience possible!

Key Take Aways:

1. Learn what to look for and when to discuss your scorecard with your client.

2. Understand how to define “activities” and align with your client’s mission and values.

3. Gain knowledge of working with a “patient first” approach.

Speakers: George Crow, Tammy Keener, Brian Mclellan, and Terry Glidden

Right Strategy, Right Now! Series: Having the Right Client Scorecard8/24/2023
You're Not Hitting Your Goals - Now What?HT20230718ActiveNoACA InternationalRecordings

Are you tired of falling short of your monthly revenue goals as a collector in the debt collection industry? Are you feeling overwhelmed and unsure of how to get back on track? If so, then this course is for you!" Welcome to "You Not Hitting Goal, Now What?" - a program designed specifically for collectors like you who are struggling to meet their targets. In this course, you'll learn valuable strategies and tactics for getting back on track and achieving success in your role. Whether you're just starting out or you've been in the industry for a while, this course will provide you with the tools and guidance you need to reach your goals and succeed as a collector. So, if you're ready to get out of the rut and start hitting your targets, join us and let's get started!

Speaker: Dave Alderman & Kristen Rowles

You're Not Hitting Goal - Now What7/18/2023
Mastering the Sales Process: Identifying and Closing DealsHOT TOPIC-HTJUN2023-HT20230607ActiveNoACA InternationalRecordings

Are you looking for a comprehensive overview of the sales process? This course will provide the knowledge and skills you need to become an effective salesperson in the ARM industry. You will learn how to identify and approach potential clients, communicate value, negotiate deals, and close sales. We’ll cover topics such as customer discovery, value propositions, pricing strategies, objection handling, and more. Register Now and gain experience in the real-world of sales and learn how to build relationships with customers. By the end of the course, you’ll have the tools and confidence to close any sale.

Speakers: Jason Hiland and Adam Parks

Mastering the Sales Process: Identifying and Closing Deals7/6/2023
Work Using The Right MethodHT20230620ActiveNoACA InternationalRecordings

Are you looking for ways to make sure you’re using the right outreach methods and getting the most out of your campaigns? Then join us for this session to learn how to determine a workflow that incorporates multiple consumer outreach methods. We will discuss how to establish goals when using multiple outreach methods, and how to know when to exhaust one method and begin another. You’ll also learn the importance of measuring success in today’s outreach world. Don’t miss this opportunity to make sure you’re using the right methods and getting the best results! Key Take Aways 1. Learn how to establish goals when using multiple outreach methods. 2. Understand how to know when to exhaust one method and begin another. 3. Gain knowledge of how to measure success in today’s outreach world.

Speakers: Gerge Crow, Tammy Kneer, Terry Glidden

Right Strategy, Right Now! Series: Work Using the Right Method6/20/2023
ChatGPT: Developing Compliance & Collection Industry Prompts with PeersHT20230615ActiveNoACA InternationalRecordings

This session will create a list of commonly used prompts for compliance and collections with ChatGPT based on user input and interaction.
·       Attendees will be able to bring their own prompts and work with the group to refine them.
·       Attendees will come away with a large prompt bank of commands to help utilize ChatGPT in compliance and in other departments in your company.

Speaker: Heath Morgan 

ACA How - ChatGPT: Practical Uses for ChatGPT & Prompt Engineering in Compliance & Collections6/14/2023
Practical Uses for ChatGPT & Prompt Engineering in Compliance & CollectionsHT20230601ActiveNoACA InternationalRecordings

How to Get the Results You Want in Compliance. 

This session will take a practical deeper dive into different prompts and different departments within your organization that could use CHATGPT.
  
Speaker: Heath Morgan

ACA How - ChatGPT: Practical Uses for ChatGPT & Prompt Engineering in Compliance & Collections6/1/2023
Understanding ChatGPT & Large Language ModelingHT20230518ActiveNoACA InternationalRecordings

Overview & Intro of ChatGPT & Large Language Modeling for Compliance in the Collections Industry Compliance Must Haves Tools to Reduce Efficiency This session will discuss the following questions: 
What are ChatGPT & Large Language Models?
 How do they work? 
What are Practical Uses in Compliance and within your Organization? 
What Safeguards should be implemented with ChatGPT?
Why Is Compliance the Responsible Department?
How Can I protect Confidential & Proprietary Data?
How Can I protect consumer data? 
Company Safeguards Employee Safeguards Vendor Safeguards Identifying Benefits & Risks in the Future & Planning Ahead

Speaker: Heath Morgan

ACA How - ChatGPT: Understanding ChatGPT & Large Language Modeling5/18/2023
Call Me Maybe? The Dos and Don'ts of Cell Phone Debt CollectionRC-0000511-CMMActiveNoACA InternationalRecordings

This course will provide an exploration of the rules and regulations related to calling cell phones under the FDCPA, Regulation F, and the TCPA. Students will learn about the legal requirements and restrictions surrounding calling cell phones, including the need for debtor consent, and will gain a comprehensive understanding of how these regulations impact debt collection practices.Topics covered in this course will include:The key provisions of the FDCPA, Regulation F, and TCPA as they relate to calling cell phonesThe requirements for obtaining debtor consent to call cell phones, including the circumstances under which consent can be impliedThe restrictions on calling cell phones, including limitations on the time of day and frequency of callsThe consequences of non-compliance with FDCPA, Regulation F, and TCPA regulations related to calling cell phones, including potential penalties and legal actionBy the end of this webinar, attendees will be well-equipped to navigate the complex legal landscape surrounding calling cell phones and will have a solid understanding of the requirements and best practices for debt collection agencies and creditors who engage in this practice.

Speakers: David Kaminski and Tim Collins

Call Me Maybe? The Dos and Don'ts of Cell Phone Debt Collection5/11/2023
Debt Buying: Be Prepared Before You PurchaseRC-0000510-DBBActiveNoACA InternationalRecordings

The motto of the Boy Scouts is to always be prepared.  Keep that in mind when purchasing debt.  While it may seem that everyone knows what to do and how to do it, the endless litigation against debt buyers shows otherwise.  Most of these issues could have been avoided had the buyer been better prepared and more knowledgeable before transacting with the debt seller.

This course will arm those wanting to purchase debt with the essential knowledge needed to both avoid expensive problems and find financial success. We will cover how to properly evaluate the value of a portfolio of debt prior to purchase. We will explain how to best use Microsoft Excel’s spreadsheets and PIVOT tables to find hidden value or obscured concerns. We will also identify the documentation all debt buyers must demand to ensure legal compliance (e.g., chain of title) and the ability to file suit. The availability and quality of the documentation will impact legal exposure, operational efficiencies, profitability, and the price of that portfolio.

Buyers of all levels of experience will benefit from this session as it will cover the basics and more refined techniques related to purchased debt. If you always want to be prepared before buying debt, this session is for you.

Debt Buying: Be Prepared Before You Purchase5/10/2023
One Ingredient to Retention is Accountability.RC-0000508-OIRActiveNoACA InternationalRecordings

We can all win when we hold people accountable. Can your employees describe what a win looks like in their role, in their day, or in their month? As employees are onboarded and assimilated, they build trust with their leader that will help guide them to success. Holding team members accountable is one method to guide them to a win in their role and help to retain them.  In this session, we will discuss setting boundaries that lead to winning in their roles, how to build trust, and lastly how to develop winning employees using accountability.

One Ingredient to Retention is Accountability.5/8/2023
Changing Economic Conditions and Generational Collection StrategiesRC-0000504-CECActiveNoACA InternationalRecordings

With changes in the economy, higher prices all around, consumers may have more trouble paying their bills. How do different generations of consumers react to your payment requests?
Learning how to expand your negotiating strategies to work with generational differences can determine whether you recover balance in full, establish a payment plan or miss opportunities to resolve the delinquent balance due. 
Our presenters will share tips and techniques to understand how economic conditions impact collections and ideas on you can adjust your talk-offs and strategies to maximize recoveries.

Changing Economic Conditions & Generational Collection Strategies5/4/2023
What Every Data Furnisher Needs to Know About eOscar 4.0RC-0000426-DFNActiveNoACA InternationalRecordings

eOscar 4.0 will be going live on June 23.  Will you be ready?
Join this information packed webinar featuring Joel Strickland, Director of Client relations at e-Oscar, for the facts about the rollout of eOscar version 4.  This is more than an upgrade! eOscar 4.0 replaces the platform which we’ve all been using for years. Joel will provide details on the changes and improvements, where and how to access the free training, and the sandbox environment where you can see and feel it right now! We’ll leave plenty of time for questions.
Your hosts are ACA Certified Instructors LaDonna Bohling and Debra Ciskey.

What Every Data Furnisher Needs To Know About eOscar 4.04/26/2023
Mastering Chatbot Scripts and Live Chat Protocols for Debt Collection: A Comprehensive CourseRC-0000425-MCSActiveNoACA InternationalRecordingsMastering Chatbot Scripts and Live Chat Protocols for Debt Collection: A Comprehensive Course4/25/2023
ISO: Red Tape or Real Security? FTC Safeguards Compared with Recent Attack TrendsIS-0000205-RTRActiveNoACA InternationalRecordings

As the FTC and other regulators continue to expand their requirements, many companies are left wondering if the controls are actually doing anything to make them more secure. We’ll examine several recent breaches, and how many of the controls could have helped prevent or limit the damage.


Absolute Performance Inc. (API) is a leading technology provider of infrastructure management, cyber security, end-user help desk, and data and application modernization services that helps companies enhance the value of their technology investment, gain a competitive edge and achieve sustainable growth through IT excellence.

Red Tape or Real Security? FTC Safeguards Compared with Recent Attack Trends4/18/2023
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