| CMS Mastery: Data Privacy | HT20241208 | | Active | No | ACA International | Recordings | In part three of this Compliance Management System Hot Topic series, we will focus on the critical aspects of data privacy, a cornerstone in today's digital world. Are you caught in the last-minute rush of reviewing your CMS policies, facing an insurmountable pile of tasks under the relentless pressure of time? It's time to turn the tide! Embrace our year-long series designed to transform this stressful cycle into a story of success. This series is not just a course, but instead a pathway to redefining your CMS management strategy. Heath Morgan, Partner at Martin Golden Lyons Watts Morgan, will guide compliance professionals in developing and maintaining a proactive, streamlined approach, replacing reactive chaos with calm efficiency. Embark on this year-long journey with us, as we simplify the complexities of CMS into four manageable parts, each addressed in a focused quarterly segment. Get ready to change the game and steer your organization towards a future of stress-free compliance excellence. Course Benefits: Continuous Improvement: Keep your CMS consistently updated and top-of-mind throughout the year. Collaborative Learning: Engage with peers to share challenges and solutions, enriching your learning experience. Proactive Management: Learn to proactively manage your policies, avoiding end-of-year rushes and ensuring a smooth transition into 2025. Industry Consistency: Contribute to and benefit from a more consistent approach to CMS across the industry. Speaker: Heath Morgan | Data Privacy | 12/10/2024 |
| Tips for Organizing and Managing Change | HT20241211 | | Active | No | ACA International | Recordings | Change often is perceived as fearful and worrisome when we don't know what's coming or how to cope with it. In a rapidly shifting workplace, new regulatory and policy guidance requires that we shift our activities or how we do them to maintain a high-powered collection effort that retains needed compliance. Learn how to plan for and managing change in your business and personal lives from industry experts, who will offer a number of tips and techniques to help reduce your apprehension and understand more about handling the change culture. Speakers: David Glezerman and Teri Plunkett | Tips for Organizing and Managing Change | 12/9/2024 |
| Texting: Trends, Compliance and Best Practices | HT20241204 | | Active | No | ACA International | Recordings | Join ACA's Technology and Innovation Committee and industry leaders John Bedard, Aaron Reiter, Luke Check, and Jon Balon for an insightful discussion on the vital role texting plays in the debt collection industry. This expert panel will explore the current state of texting technology, critical compliance considerations for agencies, emerging trends in 2025, and actionable best practices to optimize your texting strategies. Equip your agency with the tools and insights needed to thrive in this constantly changing environment. | Texting: Trends, Compliance, and Best Practices | 12/3/2024 |
| Litigious Attorneys and Bad Claims | HT20241121 | | Active | No | ACA International | Recordings | This session will provide practical strategies for identifying and managing problematic claims, minimizing litigation costs, and navigating interactions with persistent legal adversaries. Key Topics Covered: - Identifying Bad Claims: Learn what makes a claim "bad," including false allegations, use of inapplicable laws, affirmative defenses, and lack of damages or subject matter jurisdiction.
- Litigation Strategies for Bad Claims: Explore early dispositive motions, arbitration tactics, sanctions, and how to document and track claims effectively.
- Managing Litigious Attorneys: Understand how to address issues early, identify serial litigators, and employ settlement strategies that minimize long-term costs and disincentivize further claims.
- Settlement vs. Litigation: Analyze the pros and cons of quick settlements versus defending against meritless claims and strategies for documenting communications to safeguard against serial litigation.
- Recovering Fees and Expenses: Discover tools and regulations to pursue recovery in cases of bad faith litigation, such as monetary sanctions and federal rules governing meritless claims.
This session will provide actionable insights and tools for professionals dealing with complex legal challenges, aiming to protect your organization's interests while maintaining efficiency. Speakers: Mike Poncin and Bradley Armstrong | Litigious Attorneys and Bad Claims | 11/20/2024 |
| Why Collections Needs HR Magic | HT20241120 | | Active | No | ACA International | Recordings | Explore the pivotal role of HR in optimizing operations within the collection industry. This presentation emphasizes how HR strategies can enhance efficiency and profitability by focusing on talent acquisition, development, and retention specific to collection professionals. It underscores the importance of HR's role in fostering a supportive work environment through effective communication, mentorship, and continuous learning initiatives. Additionally, the presentation highlights HR's contribution to compliance management and risk mitigation, crucial for navigating the complex regulatory landscape of collections. Attendees will gain actionable insights into leveraging HR magic to maximize organizational success in collections operations. Speaker: Cortney Helfrich | Why Collections Needs HR Magic | 11/19/2024 |
| How a Culture of Inclusion Can Transform Your Workplace | HT20241116 | | Active | No | ACA International | Recordings | In this Hot Topic session, the speakers will discuss the foundations of Inclusion in the workplace and discuss how a culture of inclusivity can promote retention and increase job satisfaction for employees. A case study will illustrate the process of introducing inclusion into the workplace and its long-term implementation and impact. Dawn Stone, The Conflict Chick. Dawn has more than 20 years of experience providing leadership training solutions around DEI, communication and conflict management strategies for individuals, corporations, government, schools and corrections facilities. Hillary Veldhuis, Esq., CEO/COO, Lyons, Doughty & Veldhuis, P.C./P.A. Debra Ciskey, Senior Compliance Advisor, ARM Compliance Business Solutions, ACA Certified Instructor and Visionaries Committee Member | How a Culture of Inclusion Can Transform Your Workplace | 11/14/2024 |
| AI in Debt Collection: Navigating the Future of Compliance and Technology | HT20241114 | | Active | No | ACA International | Recordings | Led by two industry experts—one focused on the real-world applications of AI within an agency, and the other specializing in legal and regulatory aspects—this session will provide a comprehensive look at how AI is reshaping the field. From managing compliance risks to optimizing communication strategies, you'll gain valuable insights into how AI can enhance your processes now and how to prepare for the larger shifts on the horizon. Stay informed about current legislative and regulatory updates related to AI in debt collection and their impact on the industry. Learn practical ways to implement AI in debt collection operations, from automating routine tasks to enhancing consumer interactions. Understand the legal considerations surrounding AI, including data privacy and compliance, from a regulatory expert's perspective. Discover key steps to prepare your agency for the future of AI-driven debt collection, focusing on technology adoption, training, and compliance readiness. Gain insights from real-world case studies on how AI is being used effectively in collection agencies today. This session will equip you with both the practical tools and regulatory knowledge you need to stay ahead of AI's impact on the debt collection landscape. Speakers: Heath Morgan and Mindy Chumbley | AI in Debt Collection: Navigating the Future of Compliance and Technology | 11/12/2024 |
| Life Lessons You Learn as a Debt Collector | HT20241029 | | Active | No | ACA International | Recordings | Debt collection is often seen as a challenging profession, but it also offers valuable life lessons that go far beyond financial recovery. In this session, we'll explore the personal growth that comes from managing difficult conversations, setting and achieving goals, and holding people accountable with good boundaries. Attendees will learn how the skills developed as a debt collector—like self-motivation, forming habits, and managing emotional responses—can translate into broader life success, even including a little humor about the importance of financial discipline. Learning Objectives: Understand the difference between accountability and abuse, and how to maintain professional boundaries.
Learn strategies for managing emotional responses to stressful situations and how to remain in control.
Discover the impact of small, consistent habits and how they lead to success over time.
Explore ways to set attainable goals and develop self-motivation techniques to measure progress.
Reflect on the importance of financial discipline and saving for long-term stability.
This session will provide practical insights into how a career in debt collection can foster personal development and offer skills that apply to all areas of life. | Life Lessons You Learn as a Debt Collector | 10/29/2024 |
| External Compliance | HT20241017 | | Active | No | ACA International | Recordings | This is Part 2 of ACA's CMS Mastery that covers everything your Compliance Management System needs to have. The focus of this session will be External Compliance. This session will cover what areas of your external compliance that your CMS system should have including CFPB Oversight, CFPB Rulemaking, FDCPA Case Law, TCPA Case Law, FCRA Compliance, Complaint Response and Tracking, and Client Requirements. This session will provide a checklist for agencies and members to make sure they are keeping up to date with the latest in external compliance on a regular basis. Speaker: Heath Morgan | External Compliance | 10/16/2024 |
| Talent Taming: Wrangling Top Collection Pros Without Losing Your Marbles | HT20241016 | | Active | No | ACA International | Recordings | Join us for a dynamic exploration of effective talent management strategies tailored to the collection industry. The presentation dives into understanding the unique motivations and characteristics of collection professionals, emphasizing the importance of targeted recruitment and compelling employer branding. It highlights nurturing talent through mentorship programs and continuous learning opportunities, essential for fostering growth and retention. The session also addresses common challenges in talent management, providing proactive strategies to navigate industry shifts and maintain competitive advantage. Participants gain actionable insights to cultivate a motivated, skilled workforce poised for success in our industry. Speakers: Cortney Helfrich and Ethan Jenkins | Talent Taming: Wrangling Top Collection Pros Without Losing Your Marbles | 10/15/2024 |
| Building Data Experiments - Tips, Tricks, And Tools for Testing New Data | HT20241003 | | Active | No | ACA International | Recordings | With all the new data products available in the marketplace promising to improve your performance, it is essential to walk into each opportunity with the knowledge of how you can test it and measure the results. The debt collection industry is powered by data, but not all organizations are ready to accurately test new data sources. In this session we talk about the application of the scientific method (high school style) to the data testing processes being used to set expectations, test for specific outcomes and to simply document the process so the organization can learn. With all the new data products available in the marketplace promising to improve your performance, it is essential to walk into each opportunity with the knowledge of how you can test it and measure the results. Speakers: Adam Parks, Jeff Ragsdale, Bharath Ramachandra | Building Data Experiments - Tips, Tricks, And Tools for Testing New Data | 10/8/2024 |
| Data Security & Privacy 1 | RC-1400000-DS1 | | Active | No | ACA International | Recordings | Data security breaches affect millions of consumers. As state data breach notification laws continue to grow and change, it's more important than ever to stay on top of the regulations that apply to your business. In this seminar, you will learn to implement effective policies and procedures, notify consumers in the event of a data security breach and explore essential safeguards and strategies to develop a Data Security Compliance Program.
You will learn to:
- Implement effective policies and procedures
- Notify consumers in the event of a data security breach
- Explore essential safeguards and strategies to develop a Data Security Compliance Program
Professional Development Units
You will earn 3 PDUs for this online seminar, which can be applied toward ACA's Credit and Collection Compliance Officer (CCCO), Healthcare Collection Management (HCM) and Scholar and Fellow designations.
*Please note, credit will be provided ONLY to individuals who have paid to attend this seminar. Anyone sitting in with a paid participant is not eligible to receive credit.
ACA Certified Instructors
This seminar is taught only by ACA Certified Instructors. You can expect top-notch presentations are created by and presented for members. Seminar instructors go through vigorous training to become ACA Certified Instructors and can speak directly to your experiences because they work in our industry.
| Data Security and Privacy 1 | 10/8/2024 |
| Bridging the Gap: Strategies for Attracting and Retaining a Multigenerational Workforce | HT20241002 | | Active | No | ACA International | Recordings | Whether you are in recruiting, compliance, HR, operations, or leadership, the cost of hiring and turnover is felt. We all play a part in hiring and retention, sometimes directly but also indirectly too. This presentation explores the critical challenge of building a collections workforce that spans multiple generations. It delves into the unique characteristics, motivations, and expectations of different generational cohorts. By bridging generational gaps, organizations can cultivate a cohesive, dynamic, and high-performing subrogation workforce that thrives in today's competitive landscape. Speakers: Cortney Helfrich and Ethan Jenkins | Bridging the Gap: Strategies for Attracting and Retaining a Multigenerational Workforce | 10/1/2024 |
| How to Build a Positive Workplace Culture | HT20240926 | | Active | No | ACA International | Recordings | In today's ever-evolving work environment, cultivating a positive culture is more important than ever. But what does it truly mean to create a thriving atmosphere where employees feel valued, engaged, and motivated? Join us for an enlightening session where we will share actionable strategies, real-world examples, and insights into transforming your workplace into a positive environment! Speakers: Shaun Bryant and Kevin Lawson | Employee Relations | 9/25/2024 |
| New York City's Amended Debt Collection Rules: An Overview | HT20240919 | | Active | No | ACA International | Recordings | Join Colin Winkler and David Peltan as they do an overview of the New York City Amendment Rules. | NYC Rules Review | 9/19/2024 |
| Understanding the Young Debtor: Adapting Collection Strategies for Millennials and Gen Z | HT20240917 | | Active | No | ACA International | Recordings | Navigating the complexities of debt collection requires a deep understanding of who your debtors are—especially when those debtors are from the younger, digitally native generations of Millennials and Gen Z. This session delves into the unique economic behaviors, personality traits, and preferences of these younger demographics, providing essential insights that will inform and enhance your collection strategies. Attendees will leave equipped with practical knowledge and actionable strategies to refine their approach to debt collection. By understanding and adapting to the motivations and behaviors of Millennials and Gen Z, your team will not only improve their operational effectiveness but also build a more respectful and engaging interaction with the next generation of consumers. Join us to transform your debt collection practices by embracing a deeper understanding of the youngest cohorts of debtors and integrating this knowledge into your business strategies With Ashley and Melissa. Speakers: Ashley Campanella and Melissa Nash | Understanding the Young Debtor: Adapting Collection Strategies for Millennials and Gen Z | 9/16/2024 |
| The Playbook to Email Communications | HT20240914 | | Active | No | ACA International | Recordings | Getting Started with Digital Communication (4-part series) Through four comprehensive sessions, each focusing on a different type of digital communication—emailing, texting, virtual agents, and chatbots—you'll embark on a journey to master the basics and confidently integrate these technologies into your debt collection practices. Each session is equipped with a checklist, insights on compliance considerations, and a dedicated Q&A segment, ensuring you have all the tools necessary to begin your digital communication journey. The Learning Objectives of This Series: - Apply learned principles to set up and utilize basic functionalities of each type of digital communication in your daily operations, reinforced by real-world examples from industry leaders.
- Evaluate: Assess the advantages and challenges of using each type of digital communication tool in debt collections, developing a template that maximizes responsiveness and engagement.
- Create: Design a personal plan to integrate a digital communication strategy to optimize customer interactions and operational efficiency into your organization.
- Develop strategies to navigate and manage compliance risks associated with digital communication tools, fostering a secure and compliant communication environment.
This introductory series is a practical guide to getting started with digital communication, using best practices learned from trailblazers in the field. It goes beyond merely explaining the different types of digital tools available; it delves into the practical aspects of implementing these technologies in your daily operations, ensuring that you leave with the confidence and competence to apply digital communication strategies immediately and effectively. The Playbook to Email Communications Learning Objectives: - Apply Foundational Email Strategies to Digital Communication: Participants will learn how to effectively set up and utilize email communication within their debt collection practices, building on principles from the broader digital communication framework.
- Evaluate the Role of Email in a Comprehensive Digital Strategy: Participants will assess the benefits and challenges of using email as a digital communication tool in debt collections, aligning it with the overall goals of their digital communication strategy.
- Integrate Compliance and Best Practices into Email Implementation: Participants will develop strategies to navigate compliance risks and apply best practices for email communication, ensuring that email serves as a secure and effective component of their broader digital communication efforts.
Speakers: Tim Collins, Nathan Anderson, and Topher Androff | The Playbook to Email Communications | 9/11/2024 |
| Quickfire Panel - Motivation Through Play: Engaging Collectors with Activities and Games | HT20240910 | | Active | No | ACA International | Recordings | How do you transform the daily grind of collections into a fun and motivating contest?
In this dynamic panel discussion, discover how industry leaders have re-engaged their collectors by implementing creative contests and activities. Learn about the specific competitions they've used to kick performance up a notch and make work enjoyable.
Each panelist will share detailed insights on the guidelines for these contests, potential pitfalls, and the impressive results they've seen. Additionally, they'll discuss valuable lessons learned, providing you with practical advice to design your own effective and engaging competitions.
Key Takeaways:
- Explore a variety of proven contests and activities to motivate and re-engage collectors.
- Understand the guidelines for creating successful contests and activities.
- Learn from the experiences of industry experts, including potential pitfalls and how to avoid them.
- Discover the results and impact of gamified activities on team performance.
- Gain practical tips and lessons learned for designing engaging and effective contests.
- Network with fellow leaders and exchange ideas to create a more dynamic and motivated team environment.
Speakers: Tesla Miller, Sarah Langley, Kelly Parsons-O'Brien and Jose Giron | Quickfire Panel - Motivation Through Play: Engaging Collectors with Activities and Games | 9/9/2024 |
| Internal Compliance | HT08152024 | | Active | No | ACA International | Recordings | Navigating the complexities of internal compliance within ARM industry is critical for organizations seeking to ensure regulatory adherence and operational efficiency. Join us for an insightful webinar designed to equip you with the knowledge and tools needed to enhance internal compliance frameworks Speaker: Heath Morgan | Internal Compliance | 8/14/2024 |
| Control or Chaos: Negotiation Skills (Ep 3) | HT20240813 | | Active | No | ACA International | Recordings | While consumer contacts rarely are as simple as “I'll pay you right now,” there are usually several rounds of negotiations before you arrive at a suitable payment plan. So, how do you overcome having lengthy conversations and find the “sweet spot” that will bring on-time payments? Join us for the next episode of Control or Chaos on Tuesday, August 13 at 2:00 pm (CT), when our presenters will focus on using best practice negotiating skills to create positive outcomes and enable successful recoveries. Learn how using targeted negotiations can quickly move you and your consumers to a satisfactory account resolution. Speakers: Teri Plunkett and David Glezerman | Control or Chaos: (Ep 3) | 8/12/2024 |
| Deep-Dive Webinar: Electronic Communications & Disclosures | HT202040808 | | Active | No | ACA International | Recordings | In this webinar, attorneys Mike Etmund and Issa Moe of Moss & Barnett P.A. will discuss various laws and regulations that apply to electronic communications in collections. They include, among others, the Fair Debt Collection Practices Act and Regulation F, the Electronic Fund Transfer Act and Regulation E, and the Electronic Signatures in Global and National Commerce Act (E-Sign Act). Mr. Etmund and Mr. Moe will also discuss a few legal issues related to agency websites and payment portals and provide some best practices suggestions and other ideas for attendees to keep in mind as they consider their own process improvements. Speakers: Issa Moe and Michael Etmund | Deep-Dive Webinar: Electronic Communications & Disclosures | 8/7/2024 |
| Texting and E-mailing Best Practices After Implementation | HT20240806 | | Active | No | ACA International | Recordings | This session will explore best practices for optimizing your texting and emailing strategies to ensure maximum engagement and compliance. Learn how to measure engagement, manage responses and re-engagement, and leverage automation tools to enhance your communication efficiency. Whether you're new to digital engagement or looking to refine your existing approach, this webinar will provide actionable tips and expert insights to elevate your texting and email campaigns for both maximum effectiveness and compliance. Speakers: Joshua Allen, David Kaminski and John Rossman | Texting and Mailing Best Practices After Implementation | 8/5/2024 |
| Conducting a Risk Assessment eLearning | RC-1300000-CRA | | Active | No | ACA International | Recordings | At the most basic level, risk is a function of the likelihood of the risk occurring and the impact to the organization or the consumer should the risk occur. Could you quantify the harm that could occur if your company took no action regarding a compliance obligation?
This course will show you how to approach the Risk Assessment phase of the cycle of compliance by taking an inventory of your compliance obligations then applying numerical values and scores in order to prioritize the associated risks. A sound risk assessment prepares you to create and implement a remediation plan containing effective controls, corrective actions, and monitoring essential to your Compliance Management System (CMS).
You will learn how to:
- Quantify and calculate inherent risk, inherent severity, and residual risk using scoring models;
- Rate, “weigh,” and plot your scores on a Heat Map in order to prioritize risks;
- Document all of your efforts throughout the risk assessment process.
Professional Development Units
You will earn 1.5 PDUs for this online seminar, which can be applied toward ACA's Credit and Collection Compliance Officer (CCCO) and Scholar and Fellow designations.
*Please note, credit will be provided ONLY to individuals who have paid to attend this seminar. Anyone sitting in with a paid participant is not eligible to receive credit.
ACA Certified Instructors
This seminar is taught only by ACA Certified Instructors. You can expect top-notch presentations are created by and presented for members. Seminar instructors go through vigorous training to become ACA Certified Instructors and can speak directly to your experiences because they work in our industry.
| Conducting a Risk Assessment | 8/1/2024 |
| Navigating the New Federal & State Debt Collection Enforcement Landscape | HT20240801 | | Active | No | ACA International | Recordings | Join Scott E. Wortman, a Partner at Blank Rome and seasoned attorney in consumer financial services litigation and regulatory compliance, as he demystifies the latest in regulatory enforcement, and how to effectively manage challenges and opportunities, while offering key strategies for legal compliance. Speaker: Scott Wortman | Navigating the New Federal & State Debt Collection Enforcement Landscape | 7/31/2024 |
| Duties of Data Furnishers Under the FCRA eLearning | RC-1600000-DDF | | Active | No | ACA International | Recordings | The Fair Credit Reporting Act (FCRA) and its implementing Regulation V require data furnishers to adopt reasonable policies and procedures surrounding the accuracy and integrity of their furnishing practices, to notify certain consumers prior to furnishing negative information, and to respond to consumer disputes and claims of identity theft and fraud. Consumer Reporting Agencies (CRAs) may also implement additional reporting policies, and while such policies do not amend the law, they do present additional considerations furnishers should address in a Compliance Management System (CMS) and resulting business practices.
This course will prepare you to:
Describe how the FCRA and Regulation V work together to prescribe regulatory requirements.
Apply FCRA, Regulation V, and CRA accuracy and integrity standards when reporting consumer information.
Differentiate between Direct and CRA dispute investigation requirements.
Recognize alerts and respond to claims of identity theft and fraud.
Certify a permissible purpose when obtaining and using consumer reports.
Incorporate effective policies and procedures into a Compliance Management System (CMS).
Estimated time for completion: 2 hours
Professional Development Unit (PDU) points: 2
Recommended pre-requisite(s):
Introduction to Collection Industry Compliance OR
Understanding and Responding to the CFPB's Expectations
Required for the following ACA Designations:
Credit and Collection Compliance Officer (CCCO)
| Duties of Data Furnishers Under the FCRA | 7/31/2024 |
| Reimagine Adding a New Communication Channel | HT202405132 | | Active | No | ACA International | Recordings | Ever wonder how to seamlessly integrate a new communication channel into your already complex operation? Dive into a session to learn about a proven 5-step process to master this challenge and drive results. - Assess Baselines: Learn to evaluate your current communication channels' performance, providing a solid foundation for improvement.
- Understand Implementation: Gain insights into integrating the new communication channel, ensuring a smooth transition and best use of resources.
- Plan Outreach Blends: Discover strategies for planning outreach blends that combine the strengths of existing and new channels to maximize impact.
- Test Configurations: Explore techniques for testing the new channel in various configurations, allowing you to fine-tune your approach.
- Analyze Costs and Outcomes: Boost your understanding of how to evaluate the costs and outcomes of your revised approach, empowering you drive continuous improvement.
Don't miss this session where you'll gain new perspective on using data to upgrade your consumer outreaches Speakers: Amy Kennedy and Meg Manthie | Reimagine Adding a New Communication Channel | 7/17/2024 |
| How To Recruit and Find Suitable Candidates for Collector Positions | HT20240716 | | Active | No | ACA International | Recordings | In this session, you'll be equipped with practical tips, best practices, and actionable insights to streamline your recruitment process and identify the best-fit candidates for collector positions within your organization. Speaker: Mindy Chumbley | How To Recruit and Find Suitable Candidates for Collector Positions | 7/15/2024 |
| Optimizing Your Conference Experiences - Unleashing the Power of In-Person Networking | HT20240619 | | Active | No | ACA International | Recordings | Are you ready to get the most from attending the ACA Annual Conference next month?!? In this session two marketing professionals with decades of receivables experience talk about the things they do to optimize the value of their attendance at conferences. Optimizing the value of a conference is an artform. Whether you are a first time attendee or have been attending the same show for decades, there are opportunities to improve, modernize and get the most out of your in-person experiences. This session is valuable to attendees, exhibitors and sponsors.
Speakers: Adam Parks and Katalina Dawson | Optimizing Your Conference Experiences - Unleashing the Power of In-Person Networking | 6/18/2024 |
| Control or Chaos : Overcoming Objections (Ep. 2) | HT202040618 | | Active | No | ACA International | Recordings | Identifying the differences between a consumer's objection or a stalling tactic to avoid paying a debt can be difficult, especially when a single word or phrase can change the meaning or direction of a conversation. Learning how to pinpoint these differences and responding accordingly often creates a successful and compliant contact. Join us as we continue with our “Control or Chaos” Hot Topic series on Tuesday, June 18 at 2:00 pm (CT). During this hour-long interactive session, our facilitators will provide you with real-world examples and tips on overcoming consumer objections and create opportunities to recover outstanding debts. Speakers: Teri Plunkett and David Glezerman | Control or Chaos (Ep.2) | 6/17/2024 |
| Managing the Collection Attorney Relationship | HT20240611 | | Active | No | ACA International | Recordings | Managing the relationship with a collection attorney requires clear communication, professionalism, and mutual respect. This webinar will discuss some key steps to effectively manage this relationship. Speaker: Dennis Barton | Managing the Collection Attorney Relationship | 6/10/2024 |