| Switch or Stay: Is it time to change your CRM? | HT20251009 | | Active | No | ACA International | Recordings | It's a question on everyone's minds: should I switch software providers? With some longtime software platforms sunsetting, some are forced to address this question, while others imagine what they could gain by making a switch. This can be a daunting reality to face –– but transitioning to the right software can come with a huge payoff as the industry digitizes. In this session, our speakers will explore key questions to ask and answer when making the decision, and outline the critical factors to success to shape a winning implementation strategy. You will be able to walk away with tangible, usable frameworks to tackle the learning objectives such as 3 key questions to assess if they should consider making a switch, a rubric to use when evaluating different providers, and best practices to ensure a successful implementation. Speakers: Mindy Chumbley and Cameron Keegan | Switch or Stay: Is it time to change your CRM? | 10/8/2025 |
| Ethical and Practical Decision Making in the ARM Industry | HT20250926 | | Active | No | ACA International | Recordings | Nobody wants to deal with people or businesses who seem scrupulous or dishonest. Whether in your own business or personal life, maintaining and working in an ethical environment requires constant monitoring, development and knowing how to deal with negativity or dilemmas. This new Hot Topic, “Ethical and Practical Decision Making in the ARM Industry,” will focus on identifying issues and providing skills and techniques to combat an unethical workplace or persons. Our expert presenters will share their knowledge and expertise to guide you through your processes. You will learn how to create a framework that provides ethical and honest decision-making. Speakers: David Glezerman and Teri Plunkett | Ethical and Practical Decision Making in the ARM Industry | 9/25/2025 |
| Selling in the ARM Space: Building Better Discovery for Bigger Wins | HT20250826 | | Active | No | ACA International | Recordings | Sales in the Accounts Receivable Management (ARM) industry is notoriously under-documented. With few resources tailored to the unique challenges of selling collections, recovery, and first-party services, many professionals are left reinventing the wheel - or skipping the critical discovery process altogether. This session uncovers the most overlooked skill in ARM sales: effective discovery. We'll cover how to ask smarter questions, uncover hidden pain points, and structure conversations that align your solution with the client's business objectives. Whether you're a seasoned sales pro or new to ARM, you'll leave with a clear framework to shorten sales cycles, increase deal size, and win more accounts. | Selling in the ARM Space: Building Better Discovery for Bigger Wins | 8/28/2025 |
| Successful Hiring Strategies eLearning | WC-2500000-SHS | | Active | No | ACA International | Education | Whether you are with a small company with a relatively low employee turnover rate or a larger company where people come and go more frequently, one of the realities of running a business is that at some point or another you will need to hire new employees. You will, of course, want to select the most competent candidate from the pool of applicants and choose someone that will fit into and compliment your company culture. This course will prepare you to: - Identify the right person to fill the position and objectively choose a candidate.
- Compose effective, valuable and legal interview questions.
- Access community and online resources for recruiting.
Course Time and Credit 90 minutes, 1.5 Professional Development Units. *Please note, credit will be provided ONLY to individuals who have paid for this course or those using ACA Training Zone. | Successful Hiring Strategies eLearning | 8/3/2025 |
| From Rookie to Rockstar: A Roadmap to Healthcare Collection Excellence | HT20250801 | | Active | No | ACA International | Recordings | From Rookie to Rockstar: A Roadmap to Healthcare Collection Excellence In this session, Mara Morgan and Irene Hoheusle discuss the key ingredients for transforming a rookie collector into an exceptional rockstar collector in the healthcare collections industry. They highlight the importance of the following aspects: 1. Personality and Communication Skills: Ability to communicate effectively, engage empathetically, and handle difficult conversations confidently. 2. Knowledge and Understanding: Thorough understanding of the healthcare revenue cycle, medical terminology, insurance, and special account types, along with access to up-to-date internal policies and client-specific information. 3. Confidence and Consistency: Exuding confidence, consistently applying skills, practicing active listening, and receiving constructive feedback from leadership. 4. Adaptability: Embracing changes in regulations, technology, internal processes, and client requirements, while thinking quickly on their feet and handling unexpected situations effectively. 5. Motivation and Drive: Identifying and harnessing the collector's intrinsic motivation, providing growth opportunities, and recognizing and addressing potential burnout proactively. Throughout the session, Mara and Irene share personal anecdotes and emphasize the importance of leadership support, open communication, and investing in the growth and development of collectors to foster a team of exceptional performers. | From Rookie to Rockstar: A Roadmap to Healthcare Collection Excellence | 7/31/2025 |
| Developing the Coaching Skills of Leaders | HT20250618 | | Active | No | ACA International | Recordings | In today's dynamic workplace, strong leadership requires more than authority—it demands the ability to coach. This engaging session explores the critical role coaching plays in developing effective, adaptable leaders across four distinct generations in the workforce. Led by industry experts Teri Plunkett and David Glezerman, attendees will discover how coaching improves performance, fosters engagement, and builds future-ready teams. Participants will learn to distinguish between coaching, mentoring, and sponsorship, while gaining practical strategies to tailor their leadership approach to Baby Boomers, Gen X, Millennials, and Gen Z. The session also introduces the concept of servant leadership and outlines six essential characteristics for building coaching capability, including empathy, emotional intelligence, and goal-oriented culture. Whether you're refining your own coaching style or helping others grow into leadership roles, this session offers actionable insights to elevate performance and create a culture of continuous development. | Developing the Coaching Skills of Leaders | 6/19/2025 |
| SOC Certification and Why It Matters to You | HT20250501 | | Active | No | ACA International | Recordings | In today's fast-paced regulatory environment, trust, security, and operational excellence are more critical than ever. Join John Erickson, CEO of Credit Service International (CSI), and Randy Coneby, owner of Risk to Reward (R2R), for an insightful webinar exploring System and Organization Controls (SOC) certification—what it is, why it matters, and how it can be a game-changer for your agency. Whether you're navigating client requirements, seeking a competitive edge, or aiming to strengthen your organization's credibility, this session will provide practical guidance on choosing the right SOC path, understanding the certification process, and preparing your team for success. | SOC Certification and Why It Matters to You | 4/30/2025 |
| Using Goals to Live Life Like a Champ | HT20250429 | | Active | No | ACA International | Recordings | This Hot Topic focuses on goal-setting strategies and achieving excellence in both professional and personal life.
Key Topics Covered:
Setting goals that create win-win opportunities for team members and stakeholders
Developing positive environments where everyone can lead
The 10 key behaviors that bring results
Creating and implementing SMART goals
Strategies for becoming a high performer
Focus on turning good performance into great performance
Strategies for managing change and accepting new challenges
This educational session provides valuable insights for professionals looking to enhance their goal-setting abilities and achieve champion-level success in their careers and personal lives. Speakers: Teri Plunkett and David Glezerman | Using Goals to Live Life Like a Champ | 4/28/2025 |
| Unified Intelligence: Maximizing AI's Impact on Agencies | HT20250413 | | Active | No | ACA International | Recordings | Fast-growing agencies navigate several challenges in bringing on AI across diverse applications while managing large operations. We'll explore how implementing a unified intelligence for structured and central insights enhances AI capabilities across your operation, creating connections between data sources. This approach enables AI agents to access comprehensive context from customer interactions, compliance requirements, and business logic—unlocking the full potential of your technology investments while supporting your growth strategy. Speakers: Carl Christensen and Shantanu Gangal | Unified Intelligence: Maximizing AI's Impact on Agencies | 4/14/2025 |
| Introduction to Collection Industry Compliance eLearning | WC-2200000-ICI | | Active | No | ACA International | Education | Introduction to Collection Industry Compliance eLearning
How Do eLearning Courses Work?
An eLearning course is a self-paced training tool individuals can access through My ACA and a portal on ACA's website. Each purchased eLearning course provides unlimited access for one individual until it expires, and the course must be purchased again or if you have Training Zone put back into My Items to gain access. This eLearning will guide you through the complex web of regulatory entities impacting the industry while you discover the components of the compliance lifecycle; learn what makes a strong compliance team leader and how to support a culture of compliance at your agency. Take away the ACA Compliance Checklist to help you start an effective Compliance Management System (CMS) as required by the Consumer Financial Protection Bureau. This course will prepare you to: - Identify the primary regulators and laws within the scope of the debt collection industry.
- Describe the benefits of implementing a compliance program with an effective Compliance Management System (CMS).
- Allocate talent, time, and other resources effectively by clearly defining compliance roles and responsibilities.
- Apply the three stages of the Compliance Cycle when developing a CMS.
- Use the ACA Compliance Checklist (and other resources) to plan and document compliance activities.
Course Time and Credit 3 hours, 3 Professional Development Units. This course is required for ACA's Credit and Collection Professional (CCCP), Professional Collection Management (PCM), and Collection Industry Professional (CIP) Designations. *Please note, credit will be provided ONLY to individuals who have paid to attend this seminar or those using an ACA Training Zone. Anyone sitting in with a paid participant is not eligible to receive credit. Please save a copy of the self-reporting attendance form in your materials for documentation. | Introduction to Collection Industry Compliance eLearning | 4/2/2025 |
| Elevate - Hot Topic Bundle | HT20250329 | | Active | No | ACA International | Recordings | Struggling to lead, recruit, and retain top talent in today's multigenerational workforce? The Workforce Excellence Webinar Bundle equips you with the strategies you need to build high-performing teams, refine recruitment efforts, and enhance workplace culture. Learn how to effectively lead and motivate Gen Z collectors, attract and retain the right candidates, and adapt collection strategies to younger debtors. Gain expert insights into fostering a positive work environment, bridging generational gaps, and creating a culture of excellence that drives success. This essential webinar series is your roadmap to a thriving, engaged, and future-ready workforce. Training Zone subscribers can now add the entire bundle to “My ACA Library”. Not a Training Zone subscriber? You can also individually purchase each webinar. Elevate Z: Leading and Being on Young Successful Teams Calling all Gen Z collectors and Gen Y leaders—this session is for you! Learn key strategies to lead a younger team effectively while also gaining insight into how Gen Z team members can thrive under Gen Y leadership. Discover how to foster open communication, provide mentorship, and adapt leadership styles to meet the needs of today's workforce. Likewise, Gen Z team members will explore essential skills for collaboration, motivation, and professional growth. Elevate your leadership approach and position yourself—and your team—for long-term success. How to Recruit and Find Suitable Candidates for Collector Positions (Best Practices) Finding the right talent is crucial for success in collections. This session equips you with practical tips, best practices, and actionable strategies to refine your recruitment process. Learn how to attract, evaluate, and retain top candidates who will excel in collector roles, helping your organization build a strong, effective team. Understanding the Young Debtor: Adapting Collection Strategies for Millennials and Gen Z Navigating the complexities of debt collection requires a deep understanding of your audience—especially when dealing with Millennials and Gen Z. This session explores the unique financial behaviors, communication preferences, and motivations of younger debtors, helping you refine your approach for better engagement and results. Gain actionable strategies to improve collections, enhance consumer interactions, and future-proof your agency's success. Featuring insights from Ashley and Melissa, this session is a must-attend for those looking to optimize their collection strategies for the digital-native generations. How to Build a Positive Workplace Culture A thriving workplace culture isn't just a perk—it's a necessity. In this session, we'll explore what it truly means to create a work environment where employees feel valued, engaged, and motivated. Gain actionable strategies and real-world examples to transform your workplace into a culture of success, retention, and positivity. Bridging the Gap: Strategies for Attracting and Retaining a Multigenerational Workforce Hiring and retention impact every aspect of an organization. Whether you're in recruiting, compliance, HR, operations, or leadership, this session will help you understand the unique characteristics, motivations, and expectations of different generations in the workplace. Learn how to bridge generational gaps, create a cohesive workforce, and build a dynamic, high-performing team in today's competitive job market. Culture in Motion: The Blueprint to Building Excellence Presented by Courtney Helfrich, this session explores the core elements of building and sustaining organizational excellence. Through three key areas—creating a culture of excellence, leadership's role in fostering success, and personal strategies for achieving excellence—you'll walk away with the tools needed to elevate both individual and company-wide performance. | Elevate - Hot Topic Bundle | 3/28/2025 |
| The Digital & Data-Driven Edge - ACA's Technology & Innovation Committee Hot Topic Bundle | BundleHT202503 | | Active | No | ACA International | Recordings | Stay ahead with cutting-edge insights on data, digital engagement, marketing, and compliance. This Hot Topic Bundle features four must-attend sessions designed to help you leverage data, refine your digital strategy, enhance consumer engagement, and navigate compliance challenges. Whether you're looking to strengthen decision-making, optimize branding, or master texting best practices, these sessions will equip you with the knowledge and tools to thrive. If you have Training Zone, you can now add the entire bundle to your library. Don't have Training Zone? Contact member services.
Cyber Charm 101: Digital Engagement & Brand Magic
Your online presence is your first impression—make it count. Panelists Jon Balon, Aaron Reiter, and Katie Borchers will explore how to build consumer trust, optimize your payment portal, and leverage Google reviews to enhance your brand's digital impact.
Marketing Magic In Collections For An Engaging Future
Don't miss this opportunity to transform your collections approach by infusing it with the strategies that drive successful marketing initiatives. Join us as we navigate the intersection of retail, collections, and marketing, charting a course for a dynamic and engaging future
Texting: Trends, Compliance & Best Practices
Texting is essential—but are you doing it right? Join ACA's Technology & Innovation Committee experts as they cover the latest trends, compliance considerations, and best practices to ensure your texting strategy is both effective and compliant.
| The Digital & Data-Driven Edge - ACA's Technology & Innovation Committee Hot Topic Bundle | 3/20/2025 |
| Debt Collection 2025: Navigating Change Through Innovation and Compliance | HT20250226 | | Active | No | ACA International | Recordings | This session explores the transformative trends set to redefine the debt collection landscape in 2025. It examines how advances in AI, automation, and data analytics are streamlining operations, while a shift toward consumer-centric communication is creating more empathetic and effective engagement. In addition, the session highlights the growing importance of compliance with evolving regulations and ethical standards, as well as the integration of alternative digital payment solutions to meet modern consumer needs. Attendees will gain insights into how these innovations not only improve operational efficiency and recovery rates but also enhance customer experience and trust. Speakers: Kelly Knepper-Stephens and Tim Collins | Debt Collection 2025: Navigating Change Through Innovation and Compliance | 3/19/2025 |
| Strategic Planning: Do You Want to Grow? | HT20250304 | | Active | No | ACA International | Recordings | Too often, we get so involved in day-to-day activities that thinking about future needs is set aside for another time. Ignoring or losing one's future vision often leads to missing opportunities or growth potential. In this webinar, learn more from industry experts about the concept of strategic planning and some of the tools you can use to assure your business (and self) sets a direction to achieve maximum success by analyzing your current status, as well as creating your future vision through goalsetting, planning documents and ongoing evaluation of your objectives. Speakers: Teri Plunkett and David Glezerman | Strategic Planning: Do You Want to Grow? | 3/13/2025 |
| Successful Strategies for Frontline Collections | HT20250303 | | Active | No | ACA International | Recordings | This comprehensive session covers essential strategies for success in frontline collections. The session is divided into three main sections: Learning Outcomes:
- Learn to balance professionalism, empathy, and strategy in collections
- Develop effective negotiation and active listening skills
- Understand compliance and ethical practices essential for long-term success
- Master techniques for handling financial trauma and difficult conversations
- Implement strategies for continuous learning and professional development This session provides practical, actionable insights for collectors at all experience levels, emphasizing the importance of professional growth and ethical practices in the collections industry. Speaker: Jennifer Peck | Successful Strategies for Frontline Collections | 3/12/2025 |
| Advanced FDCPA Issues eLearning | WC-1100000-AFI | | Active | No | ACA International | Education | Going beyond the basics of ACA's FDCPA Essentials, next-level subjects such as the Bona Fide Error defense, trending court cases, and FDCPA enforcement actions are explored in this course. This awareness may help you enhance your compliance program proactively, and thus, increase your accountability for the FDCPA and other consumer protection laws. This course will prepare participants to: - Categorize liability and damages for violations of the FDCPA.
- Identify the criteria necessary to exercise a Bona Fide Error Defense.
- Track trending areas of concern in communications with consumers, debt collection practices, and applicability of the FDCPA using industry resources.
Estimated time for completion: 2 hours
Professional Development Unit (PDU) points: 2
Recommended pre-requisite(s): - FDCPA Essentials for the Accounts Receivable Management Industry
Required for the following ACA Designations: - Credit and Collection Compliance Professional (CCCP)
- Credit and Collection Compliance Officer (CCCO)
| Advanced FDCPA Issues eLearning | 3/9/2025 |
| Culture in Motion: The Blueprint to Building Excellence | HT20250224 | | Active | No | ACA International | Recordings | This session, presented by Courtney Helfrich, explores the fundamental aspects of building and maintaining excellence in organizations. There are three key sections discussed: 1. Creating a Culture of Excellence
2. Leadership's Role in Excellence
3. Personal Tips for Excellence Check out how you and your company can build on the skills necessary to excel! | Culture in Motion: The Blueprint to Building Excellence | 3/9/2025 |
| Mastering Compliance Management Systems - Hot Topic Bundle | Ht20250319 | | Active | No | ACA International | Recordings | Compliance isn't a one-time task—it's an ongoing strategy that requires a structured and proactive approach. This four-part webinar series, led by Heath Morgan, dives deep into the critical elements of an effective Compliance Management System (CMS). From internal and external compliance to data privacy and vendor management, each session delivers practical tools, expert insights, and actionable checklists to help your agency stay ahead of regulatory challenges. Whether you're refining your current system or building one from the ground up, this series is your roadmap to compliance mastery. Training Zone subscribers can now add the entire bundle to their library. Not a training zone subscriber? Contact member services to get started.
Internal Compliance
A strong internal compliance framework is the backbone of any effective CMS. This session will cover best practices for internal compliance, including policy development, employee training, monitoring procedures, and risk assessments. Learn how to identify gaps, improve oversight, and build a culture of compliance that aligns with industry regulations and enhances operational efficiency. External Compliance Staying ahead of external compliance requirements is crucial for mitigating risk and ensuring long-term success. In this session, we'll walk through a comprehensive checklist to help agencies stay current with CFPB oversight, FDCPA and TCPA case law, FCRA compliance, complaint response protocols, and client requirements. Gain a clear understanding of the latest regulatory expectations and how to keep your CMS up to date. CMS Mastery: Data Privacy Data privacy is more than just a regulatory requirement—it's a critical business necessity. This session will provide a practical roadmap for integrating privacy safeguards into your CMS, addressing issues such as data security, breach response plans, and evolving privacy laws. Don't wait until you're scrambling to update your policies—learn how to build a proactive, year-round compliance strategy that keeps you ahead of the game. Vendor Management Your vendors are an extension of your business—are they helping or hurting your compliance efforts? This session will break down the key elements of vendor management, including due diligence, contract oversight, performance monitoring, and risk mitigation. Learn how to evaluate, manage, and hold vendors accountable while ensuring your CMS remains strong and compliant. | Mastering Compliance Management Systems - Hot Topic Bundle | 3/1/2025 |
| Compete Everyday: Steps to Winning at Work | HT20250225 | | Active | No | ACA International | Recordings | This comprehensive training session explores how to achieve success in the debt collection industry through competitive excellence and strategic planning.
Key Topics:
Understanding the debt collection industry landscape
Essential strategies for daily success
Building effective communication skills
Developing professional relationships
Leveraging technology and continuous improvement
Learning Objectives:
How to implement strategic planning at individual, departmental, and company levels
Techniques for effective communication
Best practices for building professional relationships
Strategies for continuous improvement and performance enhancement Speaker: Cortney Helfrich | Compete Everyday: Steps to Winning at Work | 2/25/2025 |
| Managing the Collection Floor eLearning | WC-2400000-MCF | | Active | No | ACA International | Education | This course focuses on strategies in collection floor management that help maintain compliance and foster continuous improvement. Additional strategies address efficient and effective collection practices. The ultimate goal of all the processes you manage on the collection floor is improved and measurable performance. This course will prepare you to: - Describe effective inventory management strategies.
- Operate a compliant collection floor.
- Develop key performance indicators (KPIs) to measure performance.
- Develop and understand efficient, effective, and compliant practices for the collection floor.
Course Time and Credit 3 hours, 3 Professional Development Units. This course is required for ACA's Professional Collection Management (PCM) Designation. *Please note, credit will be provided ONLY to individuals who have paid for this eLearning or those using an ACA Training Zone. Anyone sitting in with a paid participant is not eligible to receive credit. How Do eLearning Courses Work?
An eLearning course is a self-paced training tool individuals can access through My ACA and a portal on ACA's website. Each purchased eLearning course provides unlimited access for one individual until it expires, and the course must be purchased again or if you have Training Zone put back into My Items to gain access. | Managing the Collection Floor eLearning | 2/24/2025 |
| FDCPA Flash | FDCPFFLASH | | Active | No | ACA International | Recordings | FDCPA Flash: Fast, Focused, and Fully Compliant Stay sharp and confident with this bite-sized FDCPA refresher!
Stay Compliant and Confident with this 30-minute FDCPA Refresher. This 10-part video course highlights the key points every collector needs to know for daily operations, offering a quick, clear and engaging overview of the most important compliance standards of the FDCPA.
Course Modules:
- Communication Under the FDCPA
- Navigating Third-Party Contacts
- The Validation Period
- Cease Communication or Refusal to Pay
- Mastering Attorney Representation
- Handling Bankruptcies
- Dispute Handling
- Harassment and Abuse
Certification:
Learners who pass the final quiz with a score of 100% or higher will earn a certificate of completion, demonstrating their comprehensive understanding of FDCPA compliance standards.
Duration:
Total Course Time: 30 minutes
Final Quiz: 15 minutes
Format: Video lessons with 2 question quizzes after each and a final 25 question quiz at the end
Equip your team with the knowledge they need to succeed, one bite-sized lesson at a time. This focused training ensures collectors maintain professional standards while protecting both consumer rights and company interests.
This refresher emphasizes the importance of aligning the FDCPA with your organization's specific requirements for seamless adherence. Non-training zone subscribers: This training is priced per user and includes limited access time.
| FDCPA Flash | 2/13/2025 |
| CMS Mastery: Vendor Management | HT20250206 | | Active | No | ACA International | Recordings | Effective vendor management is a critical component of maintaining a comprehensive CMS . This session will explore key strategies for selecting and managing service providers while ensuring compliance with industry regulations. Attendees will gain valuable insights into the role vendor management plays in reducing risk, enhancing operational efficiency, and supporting a robust CMS. Whether you're looking to strengthen your existing processes or build a more effective approach, this discussion will provide practical perspectives to help you succeed. Speaker: Heath Morgan | CMS Mastery: Vendor Management | 2/5/2025 |
| Controls and Corrective Actions eLearning | WC-0000560-CCA | | Active | No | ACA International | Education | This course is a continuation of ACA's Conducting a Risk Assessment course, as the processes go together. In this segment, you will take a deeper dive into the many ways in which your organization can tailor its monitoring to include appropriate controls and corrective actions.
This course will prepare you to: - Create and implement remediation plans to mitigate risk.
- Evaluate your compliance management system using stages of maturity and by monitoring system operations.
Estimated time for completion: 1.5 hours
Professional Development Unit (PDU) points: 1.5
Recommended pre-requisite(s): - Conducting a Risk Assessment
Required for the following ACA Designations: - Credit and Collection Compliance Officer (CCCO)
| Controls and Corrective Actions eLearning | 1/30/2025 |
| Effective Performance Management eLearning | WC1700000-EPM | | Active | No | ACA International | Education | Gain the skills you need to effectively coach and manage your team to achieve successful business results while creating a positive and motivating work environment.
This course will prepare you to: - Identify Key Result Areas (KRAs) and Key Performance Indicators (KPIs).
- Write effective performance evaluations.
- Deliver effective feedback, coaching, and/or corrective action.
Estimated time for completion: 1.5 hours
Professional Development Unit (PDU) points: 1.5
Recommended pre-requisite(s): Exceptional Leadership
Required for the following ACA Designations: - Collection Industry Professional (CIP)
- Professional Collection Manager (PCM)
| Effective Performance Management eLearning | 1/30/2025 |
| Exceptional Leadership eLearning | WC-1900010-EXL | | Active | No | ACA International | Education | Exceptional Leadership Being a leader presents unique challenges and opportunities. As a leader, you must understand your role as a supervisor, manage difficult situations, prioritize your roles and responsibilities and manage your time effectively. This course will prepare you to:
Recognize the basic principles of effective leadership.
Manage difficult situations appropriately.
Prioritize your roles and responsibilities.
Set goals and strategies for strengthening your leadership skills. Estimated time for completion: 45 minutes
Professional Development Unit (PDU) points: 1
Recommended pre-requisite(s): none Required for the following ACA Designations:
Collection Industry Professional (CIP)
Professional Collection Manager (PCM) | Exception Leadership eLearning | 1/30/2025 |
| From Hire to Higher: Elevating Talent Acquistion and Onboarding | HT20250128 | | Active | No | ACA International | Recordings | In today's competitive job market, successful talent acquisition and onboarding strategies are crucial for building high-performing teams. This dynamic session explores innovative approaches to attract, select, and integrate new employees into your organization while maximizing retention and engagement from day one. Learning Outcomes:
Crafting Effective Job Descriptions
Sourcing Qualified Applicants
Initial Screening and Resume Review
Optimizing Time-to-Hire
Conducting Structured Interviews
Employee Verification
Extending Job Offers
Onboarding
Team Integration
Continuous Feedback Speakers: Syntheia Nagel and Frank Tirre | From Hire to Higher: Elevating Talent Acquistion and Onboarding | 1/28/2025 |
| Payment Portal 2.0 | HT20250129 | | Active | No | ACA International | Recordings | This Hot Topic explores how collection agencies can leverage modern payment portal technology to enhance consumer engagement, increase payment rates, and streamline operations. Led by industry experts from ACA's Tech Committee, this course provides practical insights into implementing and optimizing payment portals for maximum effectiveness. Key Topics Covered: - Portal Technology Fundamentals
- Consumer Experience Design
- Digital Communication Integration
- Compliance Considerations
- Performance Metrics
Speakers: Heath Morgan, Rob Fite and Aaron Reiter
| Payment Portal 2.0 | 1/28/2025 |
| CMS Mastery: Data Privacy | HT20241208 | | Active | No | ACA International | Recordings | In part three of this Compliance Management System Hot Topic series, we will focus on the critical aspects of data privacy, a cornerstone in today's digital world. Are you caught in the last-minute rush of reviewing your CMS policies, facing an insurmountable pile of tasks under the relentless pressure of time? It's time to turn the tide! Embrace our year-long series designed to transform this stressful cycle into a story of success. This series is not just a course, but instead a pathway to redefining your CMS management strategy. Heath Morgan, Partner at Martin Golden Lyons Watts Morgan, will guide compliance professionals in developing and maintaining a proactive, streamlined approach, replacing reactive chaos with calm efficiency. Embark on this year-long journey with us, as we simplify the complexities of CMS into four manageable parts, each addressed in a focused quarterly segment. Get ready to change the game and steer your organization towards a future of stress-free compliance excellence. Course Benefits: Continuous Improvement: Keep your CMS consistently updated and top-of-mind throughout the year. Collaborative Learning: Engage with peers to share challenges and solutions, enriching your learning experience. Proactive Management: Learn to proactively manage your policies, avoiding end-of-year rushes and ensuring a smooth transition into 2025. Industry Consistency: Contribute to and benefit from a more consistent approach to CMS across the industry. Speaker: Heath Morgan | Data Privacy | 12/10/2024 |
| Tips for Organizing and Managing Change | HT20241211 | | Active | No | ACA International | Recordings | Change often is perceived as fearful and worrisome when we don't know what's coming or how to cope with it. In a rapidly shifting workplace, new regulatory and policy guidance requires that we shift our activities or how we do them to maintain a high-powered collection effort that retains needed compliance. Learn how to plan for and managing change in your business and personal lives from industry experts, who will offer a number of tips and techniques to help reduce your apprehension and understand more about handling the change culture. Speakers: David Glezerman and Teri Plunkett | Tips for Organizing and Managing Change | 12/9/2024 |
| Texting: Trends, Compliance and Best Practices | HT20241204 | | Active | No | ACA International | Recordings | Join ACA's Technology and Innovation Committee and industry leaders John Bedard, Aaron Reiter, Luke Check, and Jon Balon for an insightful discussion on the vital role texting plays in the debt collection industry. This expert panel will explore the current state of texting technology, critical compliance considerations for agencies, emerging trends in 2025, and actionable best practices to optimize your texting strategies. Equip your agency with the tools and insights needed to thrive in this constantly changing environment. | Texting: Trends, Compliance, and Best Practices | 12/3/2024 |