| Maximizing Recovery Beyond AI: Using Your Foundational Skills | HT20260929 | | Active | No | ACA International | Recordings | As debt collection efforts become more sophisticated and complex because of growing technology and compliance issues and concerns, it's easy to forget about those basic techniques and skills that have formed the foundation for successful recoveries. It's great to find the balance, keeping your core values while embracing change. Learn how you can assure that you're incorporating those basic techniques into your collection programs during this Hot Topics session on “Maximizing Recoveries Beyond AI – Using Your Foundational Skills. Teri Plunkett and David Glezerman will offer their expertise and suggestions on strategies and solutions that will enhance revenues, as well as consumer and client relationships. | Maximizing Recovery Beyond AI: Using Your Foundational Skills | 9/28/2026 |
| Collection Clips: Cybersecurity for Managers | CCLIPS03 | | Active | No | ACA International | Recordings | These strategic cybersecurity and compliance clips prepare organizational leaders, managers, and technical teams to navigate the complexities of modern digital risk and regulatory oversight. Moving beyond basic IT defense, these clips from ACA's Cybersecurity & Risk Forum (2026) provide a practical roadmap for embedding security into organizational culture, managing third-party operational risks, and maintaining business continuity during unexpected disruptions. Learners will gain high-level frameworks to align internal governance with legal requirements, safeguard critical organizational assets, and build a resilient response posture that protects both institutional reputation and long-term viability. | Collection Clips 03 | 9/14/2026 |
| Habits of High Performing Collectors | HT20260909 | | Active | No | ACA International | Recordings | What separates top-performing collectors from the rest? It's not the script—it's the mindset. Join Kelly Parsons-Obrien and Mara Morgan to learn how to build respectful, productive consumer conversations, adopt the daily habits of top performers, and balance compliance with genuine connection. Leave with practical, ready-to-use tools for asking better questions, handling objections, and confidently navigating tough calls. | Habits of High Performing Collectors | 9/8/2026 |
| Root Cause Analysis | RC-2300121-RCA | | Active | No | ACA International | Recordings | Repetition is great for things like learning a new skill or following a routine for quality control. Dealing with repeat problems is tedious and frustrating. Remove the root and the problem will stop growing! Root Cause Analysis is a process that will guide you to the true origin of a problem. This course will prepare you to: Correctly identifying the known problem.
Determining WHY the known problem occurred and categorizing the reasons.
Analyzing the results of asking “Why?”
Determining if the reasons why are the cause or result of the known problem. Estimated time for completion: 1 hour
Professional Development Unit (PDU) points: 1.0
Recommended pre-requisite(s): none | Root Cause Analysis | 6/29/2026 |
| The Resolution Quest: From Collision to Collaboration | HT2026 | | Active | No | ACA International | Recordings | This Hot Topic on conflict resolution, “The Resolution Quest: From Collision to Collaboration,” dives beyond the day-to-day issues with consumers and collection matters. It is designed to help you understand different types of conflict that can occur in collection teams and companies in the normal course of business and the best way to resolve situations. While conflicts can arise in many different ways and from various sources, resolving these issues certainly has different approaches, management styles and solutions. Our presenters also will offer some common scenarios based on the ARM industry that create conflicts and provide you with resolution tools and best practices to help minimize risks and maintain positive workplace and business partner relationships. Speakers: David Glezerman and Teri Plunkett | The Resolution Quest: From Collision to Collab | 6/25/2026 |
| Collection Clips: Talent, Hiring and Retention | CCLIPS02 | | Active | No | ACA International | Recordings | With each lesson taking a few minutes to complete, this package is an easy, fast, and efficient way for leaders to stay sharp. This microlearning bundle transforms expert insights from our Hot Topic educational webinars into a series of concise video clips focused on the essential pillars of talent acquisition, hiring and retention. Each clip is paired with an interactive activity—such as a self-assessment or a practical exercise—to reinforce learning and provide immediate, actionable tools for your leadership toolkit. Designed for busy professionals, this bundle supports skill-building in finding the right people, measuring their success, and ensuring long-term engagement. - Delivers Concise Learning: High-impact insights provided in short, digestible segments.
- Strengthens Leadership Skills: Covers the full spectrum of the employee lifecycle from initial sourcing to retention.
- Encourages Active Participation: Interactive resources ensure learners move from theory to practical application.
- Ideal for Busy Schedules: Designed for just-in-time training needs without disrupting the workday.
- Easy to Integrate: Versatile enough for management training, new leader onboarding, or recurring coaching.
| Collection Clips 02 | 4/30/2026 |
| The Bigger Picture eLearning | BP2026 | | Active | No | ACA International | Courses | A debt isn't just a balance to recover, it's a story. Understanding that story is key to making a meaningful impact. The Bigger Picture introduces new collection professionals to the full credit and collection cycle, helping them see how their role connects to consumers, businesses, and the broader economy. This course builds a strong foundation by exploring how debt occurs, what happens when accounts become delinquent, and how collectors help guide accounts toward resolution. Throughout the course, you will learn: How debt and repayment look different for every consumer
The importance of your role as a collection professional
The role of compliance, including key principles of the Fair Debt Collection Practices Act (FDCPA)
How professional communication is essential to effective and respectful interactions This course is designed to build awareness of the full debt cycle, the consumer experience, and the expectations placed on collection professionals. It provides the context learners need to not only understand what to do, but why it matters and how their approach can influence outcomes for consumers, their organization, and their own success. Certification:
Learners who pass the final quiz will earn a certificate of completion
Total Course Time: 30 minutes
PDU: 1.0 | The Bigger Picture eLearning | 4/30/2026 |
| Conflict Resolution in Debt Collections: Calm, Collected and Compliant | HT20260414 | | Active | No | ACA International | Recordings | Collectors and agencies often find themselves in a troubled state, dealing with increased complaints and fewer recoveries when they are not experienced or unskilled in practicing how to manage and resolve conflicts. Our Hot Topic seminar “Conflict Resolution in Debt Collections: Calm, Collected and Compliant” will take a deep dive into what's needed to create a positive environment for recovering outstanding debts while mitigating risks arising from consumer/collector conflict. Finding the right balance between “all or nothing” will bring in payments while minimizing disputes. Our presenters also will share best practice techniques to assist with your talk-offs and responses. Speakers: David Glezerman and Teri Plunkett | Conflict Resolution in Debt Collections | 4/13/2026 |
| AI and Empathy: Working in Tandem | HT20260401 | | Active | No | ACA International | Recordings | With all the talk about Artificial Intelligence (AI) enhancing recoveries of delinquent accounts, there hasn't been the same buzz about connecting agents' toolkits with these technologies. Our latest Hot Topics session, “AI and Empathy: Working in Tandem,” will bring a focus onto how collectors can best use a less confrontational approach to enhancing the collection process and increasing dollars flowing back to your business and clients.Learn how you can approach empathy and create a non-confrontational model to your talk-offs. Speakers: David Glezerman and Teri Plunkett | AI and Empathy | 3/31/2026 |
| Keep Calm and Prevent UDAAP | RC-2300000-PUD | | Active | No | ACA International | Recordings | Unfair, Deceptive, or Abusive Acts or Practices (UDAAP) touch every corner of the financial services industry. That's why effective UDAAP oversight isn't optional—it's a critical pillar of a strong Compliance Management System (CMS). From service providers and vendors to direct client interactions, every relationship and process must reflect a commitment to fairness, transparency, and consumer protection. Staying ahead of UDAAP risk requires both expertise and integrity. And if your work impacts consumers in any way, UDAAP compliance should always remain front and center. In this course, you will learn how to: Clearly define UDAAP (unfair or deceptive acts or abusive practices).
Spot UDAAP risks through the lens of the consumer—and understand where harm can occur.
Embed UDAAP principles into your CMS, including Board and Management oversight and other compliance controls.
Build a practical UDAAP risk assessment plan tailored for managing service provider and client relationships. Recommended prerequisite(s): Introduction to Collection Industry Compliance, or
Understanding and Responding to the CFPB's Expectations You will earn 1.5 PDUs for this online seminar. ACA Certified Instructors You can expect top-notch presentations are created by and presented for members. Seminar instructors go through vigorous training to become ACA Certified Instructors and can speak directly to your experiences because they work in our industry. | Keep Calm and Prevent UDAAP | 2/25/2026 |
| Healthcare Collection Management eLearning | WC-210000-HCM | | Active | No | ACA International | Education | Healthcare collections differ from other collection practices in many significant ways, especially when it comes to consumer care. This course will discuss the risks and benefits of healthcare collecting then dive into advanced operational topics related to healthcare collection, such as federal laws, the healthcare account lifecycle, strategies for collecting self-pay, working with consumer's who utilize government assisted insurance, and the basics of working with charitable providers. Course Time and Credit: 4.5 hours, 4.5 Professional Development Units *Please note, credit will be provided ONLY to individuals who have paid to attend this seminar or those using an ACA Training Zone. | Healthcare Collection Management eLearning | 1/27/2026 |
| Collection Clips: Successful Collector Strategies | CCLIPS01 | | Active | No | ACA International | Recordings | This microlearning bundle transforms key moments from our Hot Topic educational webinars into six, two-minute video clips focused on successful strategies for debt collectors. Each clip is paired with an interactive activity—such as a quiz or scenario—to reinforce learning and spark meaningful discussion. Designed for quick, focused learning, this bundle supports skill-building in communication, negotiation, and empathy. • Delivers concise, focused learning in just two minutes per clip
• Strengthens critical skills such as active listening and handling conflict.
• Encourages active participation through interactive resources
• Ideal for busy schedules and just-in-time training needs
• Easy to integrate into team meetings, onboarding, or coaching sessions Onboarding:
Introduce new debt collectors to real-world communication challenges and best practices in a digestible, approachable format. Refresher Training:
Use clips individually to reinforce key skills and spark discussion during recurring training or team meetings. Coaching & Development:
Managers can assign specific clips and activities to support targeted skill development for individual team members. Team Workshops:
Clips can be played in small groups and followed by the included scenario or worksheet to encourage peer learning and conversation. Product available for 180 days after purchase or addition to TrainingZone Library. What is the difference between Collection Clips and FDCPA Flash? FDCPA Flash provides a clear, engaging overview of FDCPA concepts to help you stay compliant, while Collector Clips provides educational videos and activities on practical collector strategies. | Collection Clips | 12/31/2025 |
| The Client Experience Advantage | HT20251229 | | Active | No | ACA International | Recordings | Great service doesn't stop at onboarding — it grows through intentional care.
This session explores Client Services and Customer Experience through practical insights on strengthening existing partnerships, enhancing communication, and delivering service that truly adds value. We'll explore how thoughtful, consistent service deepens relationships, builds trust, and turns everyday interactions into long-term success.
Speakers: Elisabeth Westerfield, a Client Account Manager at Wilber Group and Cortney Helfrich, CPO at Wilber Group | The Client Experience Advantage | 12/29/2025 |
| Unstoppable Collections: Stronger Teams, Fewer Pitfalls and More Wins | HT20251230 | | Active | No | ACA International | Recordings | High-performing collection teams don't happen by accident—they are built intentionally through trust, communication, and consistent leadership. In today's highly regulated, metrics-driven, and increasingly hybrid environment, leaders face unique challenges in maintaining morale, accountability, and compliance while still driving results. This session explores what truly makes a high-functioning collections team and why trust is the foundation for sustainable performance. Using the proven framework of the Five Behaviors of a Functional Team, participants will examine common pitfalls that hold teams back—such as avoidance of conflict, lack of commitment, and inattention to results—and learn practical strategies to overcome them. Whether you lead a frontline team or support operations at a higher level, this session will equip you with practical insights to build stronger teams, avoid costly pitfalls, and create long-term success in collections. Speakers: Ashley Campanella and LaDonna Bohling | Unstoppable Collections: Stronger Teams, Fewer Pitfalls and More Wins | 12/29/2025 |
| Wishing Won't Do It, Planning Will: Looking Ahead to Next Year | HT20251204 | | Active | No | ACA International | Recordings | Wishing won't do it — planning will! As the current year comes to a close, it's the perfect time to pause, reflect, and strategically prepare for what lies ahead.This session will explore how to evaluate performance, identify opportunities, and turn ideas into actionable strategies. Focusing on people, processes, technology, and external factors, participants will gain tools and insights to build a clear, effective plan for the year ahead. Speakers: David Glezerman and Terri Plunkett | Wishing Won't Do It, Planning Will: Looking Ahead to Next Year | 12/2/2025 |
| The Great Migration: Moving Off Legacy Systems | HT20251101 | | Active | No | ACA International | Recordings | For many of us, our core system icebergs are melting. We have a critical choice to make, and it's time to stop putting it off. In the immortal words by Rush: "If you choose not to decide, you still have made a choice." Let's decide to fight through the implications of our decision and start moving forward with less restraints.
Objectives:
1. How to decide between the four realistic options when your system is being sunset.
2. How to choose a new solution, should that be the decision.
3. How to prepare for a new solution. Speaker: Ralph Hall | The Great Migration | 10/31/2025 |
| Switch or Stay: Is it time to change your CRM? | HT20251009 | | Active | No | ACA International | Recordings | It's a question on everyone's minds: should I switch software providers? With some longtime software platforms sunsetting, some are forced to address this question, while others imagine what they could gain by making a switch. This can be a daunting reality to face –– but transitioning to the right software can come with a huge payoff as the industry digitizes. In this session, our speakers will explore key questions to ask and answer when making the decision, and outline the critical factors to success to shape a winning implementation strategy. You will be able to walk away with tangible, usable frameworks to tackle the learning objectives such as 3 key questions to assess if they should consider making a switch, a rubric to use when evaluating different providers, and best practices to ensure a successful implementation. Speakers: Mindy Chumbley and Cameron Keegan | Switch or Stay: Is it time to change your CRM? | 10/8/2025 |
| Ethical and Practical Decision Making in the ARM Industry | HT20250926 | | Active | No | ACA International | Recordings | Nobody wants to deal with people or businesses who seem scrupulous or dishonest. Whether in your own business or personal life, maintaining and working in an ethical environment requires constant monitoring, development and knowing how to deal with negativity or dilemmas. This new Hot Topic, “Ethical and Practical Decision Making in the ARM Industry,” will focus on identifying issues and providing skills and techniques to combat an unethical workplace or persons. Our expert presenters will share their knowledge and expertise to guide you through your processes. You will learn how to create a framework that provides ethical and honest decision-making. Speakers: David Glezerman and Teri Plunkett | Ethical and Practical Decision Making in the ARM Industry | 9/25/2025 |
| Selling in the ARM Space: Building Better Discovery for Bigger Wins | HT20250826 | | Active | No | ACA International | Recordings | Sales in the Accounts Receivable Management (ARM) industry is notoriously under-documented. With few resources tailored to the unique challenges of selling collections, recovery, and first-party services, many professionals are left reinventing the wheel - or skipping the critical discovery process altogether. This session uncovers the most overlooked skill in ARM sales: effective discovery. We'll cover how to ask smarter questions, uncover hidden pain points, and structure conversations that align your solution with the client's business objectives. Whether you're a seasoned sales pro or new to ARM, you'll leave with a clear framework to shorten sales cycles, increase deal size, and win more accounts. | Selling in the ARM Space: Building Better Discovery for Bigger Wins | 8/28/2025 |
| Successful Hiring Strategies eLearning | WC-2500000-SHS | | Active | No | ACA International | Education | Whether you are with a small company with a relatively low employee turnover rate or a larger company where people come and go more frequently, one of the realities of running a business is that at some point or another you will need to hire new employees. You will, of course, want to select the most competent candidate from the pool of applicants and choose someone that will fit into and compliment your company culture. This course will prepare you to: - Identify the right person to fill the position and objectively choose a candidate.
- Compose effective, valuable and legal interview questions.
- Access community and online resources for recruiting.
Course Time and Credit 90 minutes, 1.5 Professional Development Units. *Please note, credit will be provided ONLY to individuals who have paid for this course or those using ACA Training Zone. | Successful Hiring Strategies eLearning | 8/3/2025 |
| From Rookie to Rockstar: A Roadmap to Healthcare Collection Excellence | HT20250801 | | Active | No | ACA International | Recordings | From Rookie to Rockstar: A Roadmap to Healthcare Collection Excellence In this session, Mara Morgan and Irene Hoheusle discuss the key ingredients for transforming a rookie collector into an exceptional rockstar collector in the healthcare collections industry. They highlight the importance of the following aspects: 1. Personality and Communication Skills: Ability to communicate effectively, engage empathetically, and handle difficult conversations confidently. 2. Knowledge and Understanding: Thorough understanding of the healthcare revenue cycle, medical terminology, insurance, and special account types, along with access to up-to-date internal policies and client-specific information. 3. Confidence and Consistency: Exuding confidence, consistently applying skills, practicing active listening, and receiving constructive feedback from leadership. 4. Adaptability: Embracing changes in regulations, technology, internal processes, and client requirements, while thinking quickly on their feet and handling unexpected situations effectively. 5. Motivation and Drive: Identifying and harnessing the collector's intrinsic motivation, providing growth opportunities, and recognizing and addressing potential burnout proactively. Throughout the session, Mara and Irene share personal anecdotes and emphasize the importance of leadership support, open communication, and investing in the growth and development of collectors to foster a team of exceptional performers. | From Rookie to Rockstar: A Roadmap to Healthcare Collection Excellence | 7/31/2025 |
| Developing the Coaching Skills of Leaders | HT20250618 | | Active | No | ACA International | Recordings | In today's dynamic workplace, strong leadership requires more than authority—it demands the ability to coach. This engaging session explores the critical role coaching plays in developing effective, adaptable leaders across four distinct generations in the workforce. Led by industry experts Teri Plunkett and David Glezerman, attendees will discover how coaching improves performance, fosters engagement, and builds future-ready teams. Participants will learn to distinguish between coaching, mentoring, and sponsorship, while gaining practical strategies to tailor their leadership approach to Baby Boomers, Gen X, Millennials, and Gen Z. The session also introduces the concept of servant leadership and outlines six essential characteristics for building coaching capability, including empathy, emotional intelligence, and goal-oriented culture. Whether you're refining your own coaching style or helping others grow into leadership roles, this session offers actionable insights to elevate performance and create a culture of continuous development. | Developing the Coaching Skills of Leaders | 6/19/2025 |
| SOC Certification and Why It Matters to You | HT20250501 | | Active | No | ACA International | Recordings | In today's fast-paced regulatory environment, trust, security, and operational excellence are more critical than ever. Join John Erickson, CEO of Credit Service International (CSI), and Randy Coneby, owner of Risk to Reward (R2R), for an insightful webinar exploring System and Organization Controls (SOC) certification—what it is, why it matters, and how it can be a game-changer for your agency. Whether you're navigating client requirements, seeking a competitive edge, or aiming to strengthen your organization's credibility, this session will provide practical guidance on choosing the right SOC path, understanding the certification process, and preparing your team for success. | SOC Certification and Why It Matters to You | 4/30/2025 |
| Using Goals to Live Life Like a Champ | HT20250429 | | Active | No | ACA International | Recordings | This Hot Topic focuses on goal-setting strategies and achieving excellence in both professional and personal life.
Key Topics Covered:
Setting goals that create win-win opportunities for team members and stakeholders
Developing positive environments where everyone can lead
The 10 key behaviors that bring results
Creating and implementing SMART goals
Strategies for becoming a high performer
Focus on turning good performance into great performance
Strategies for managing change and accepting new challenges
This educational session provides valuable insights for professionals looking to enhance their goal-setting abilities and achieve champion-level success in their careers and personal lives. Speakers: Teri Plunkett and David Glezerman | Using Goals to Live Life Like a Champ | 4/28/2025 |
| Unified Intelligence: Maximizing AI's Impact on Agencies | HT20250413 | | Active | No | ACA International | Recordings | Fast-growing agencies navigate several challenges in bringing on AI across diverse applications while managing large operations. We'll explore how implementing a unified intelligence for structured and central insights enhances AI capabilities across your operation, creating connections between data sources. This approach enables AI agents to access comprehensive context from customer interactions, compliance requirements, and business logic—unlocking the full potential of your technology investments while supporting your growth strategy. Speakers: Carl Christensen and Shantanu Gangal | Unified Intelligence: Maximizing AI's Impact on Agencies | 4/14/2025 |
| Introduction to Collection Industry Compliance eLearning | WC-2200000-ICI | | Active | No | ACA International | Education | Introduction to Collection Industry Compliance eLearning
How Do eLearning Courses Work?
An eLearning course is a self-paced training tool individuals can access through My ACA and a portal on ACA's website. Each purchased eLearning course provides unlimited access for one individual until it expires, and the course must be purchased again or if you have Training Zone put back into My Items to gain access. This eLearning will guide you through the complex web of regulatory entities impacting the industry while you discover the components of the compliance lifecycle; learn what makes a strong compliance team leader and how to support a culture of compliance at your agency. Take away the ACA Compliance Checklist to help you start an effective Compliance Management System (CMS) as required by the Consumer Financial Protection Bureau. This course will prepare you to: - Identify the primary regulators and laws within the scope of the debt collection industry.
- Describe the benefits of implementing a compliance program with an effective Compliance Management System (CMS).
- Allocate talent, time, and other resources effectively by clearly defining compliance roles and responsibilities.
- Apply the three stages of the Compliance Cycle when developing a CMS.
- Use the ACA Compliance Checklist (and other resources) to plan and document compliance activities.
Course Time and Credit 3 hours, 3 Professional Development Units. This course is required for ACA's Credit and Collection Professional (CCCP), Professional Collection Management (PCM), and Collection Industry Professional (CIP) Designations. *Please note, credit will be provided ONLY to individuals who have paid to attend this seminar or those using an ACA Training Zone. Anyone sitting in with a paid participant is not eligible to receive credit. Please save a copy of the self-reporting attendance form in your materials for documentation. | Introduction to Collection Industry Compliance eLearning | 4/2/2025 |
| Elevate - Hot Topic Bundle | HT20250329 | | Active | No | ACA International | Recordings | Struggling to lead, recruit, and retain top talent in today's multigenerational workforce? The Workforce Excellence Webinar Bundle equips you with the strategies you need to build high-performing teams, refine recruitment efforts, and enhance workplace culture. Learn how to effectively lead and motivate Gen Z collectors, attract and retain the right candidates, and adapt collection strategies to younger debtors. Gain expert insights into fostering a positive work environment, bridging generational gaps, and creating a culture of excellence that drives success. This essential webinar series is your roadmap to a thriving, engaged, and future-ready workforce. Training Zone subscribers can now add the entire bundle to “My ACA Library”. Not a Training Zone subscriber? You can also individually purchase each webinar. Elevate Z: Leading and Being on Young Successful Teams Calling all Gen Z collectors and Gen Y leaders—this session is for you! Learn key strategies to lead a younger team effectively while also gaining insight into how Gen Z team members can thrive under Gen Y leadership. Discover how to foster open communication, provide mentorship, and adapt leadership styles to meet the needs of today's workforce. Likewise, Gen Z team members will explore essential skills for collaboration, motivation, and professional growth. Elevate your leadership approach and position yourself—and your team—for long-term success. How to Recruit and Find Suitable Candidates for Collector Positions (Best Practices) Finding the right talent is crucial for success in collections. This session equips you with practical tips, best practices, and actionable strategies to refine your recruitment process. Learn how to attract, evaluate, and retain top candidates who will excel in collector roles, helping your organization build a strong, effective team. Understanding the Young Debtor: Adapting Collection Strategies for Millennials and Gen Z Navigating the complexities of debt collection requires a deep understanding of your audience—especially when dealing with Millennials and Gen Z. This session explores the unique financial behaviors, communication preferences, and motivations of younger debtors, helping you refine your approach for better engagement and results. Gain actionable strategies to improve collections, enhance consumer interactions, and future-proof your agency's success. Featuring insights from Ashley and Melissa, this session is a must-attend for those looking to optimize their collection strategies for the digital-native generations. How to Build a Positive Workplace Culture A thriving workplace culture isn't just a perk—it's a necessity. In this session, we'll explore what it truly means to create a work environment where employees feel valued, engaged, and motivated. Gain actionable strategies and real-world examples to transform your workplace into a culture of success, retention, and positivity. Bridging the Gap: Strategies for Attracting and Retaining a Multigenerational Workforce Hiring and retention impact every aspect of an organization. Whether you're in recruiting, compliance, HR, operations, or leadership, this session will help you understand the unique characteristics, motivations, and expectations of different generations in the workplace. Learn how to bridge generational gaps, create a cohesive workforce, and build a dynamic, high-performing team in today's competitive job market. Culture in Motion: The Blueprint to Building Excellence Presented by Courtney Helfrich, this session explores the core elements of building and sustaining organizational excellence. Through three key areas—creating a culture of excellence, leadership's role in fostering success, and personal strategies for achieving excellence—you'll walk away with the tools needed to elevate both individual and company-wide performance. | Elevate - Hot Topic Bundle | 3/28/2025 |
| The Digital & Data-Driven Edge - ACA's Technology & Innovation Committee Hot Topic Bundle | BundleHT202503 | | Active | No | ACA International | Recordings | Stay ahead with cutting-edge insights on data, digital engagement, marketing, and compliance. This Hot Topic Bundle features four must-attend sessions designed to help you leverage data, refine your digital strategy, enhance consumer engagement, and navigate compliance challenges. Whether you're looking to strengthen decision-making, optimize branding, or master texting best practices, these sessions will equip you with the knowledge and tools to thrive. If you have Training Zone, you can now add the entire bundle to your library. Don't have Training Zone? Contact member services.
Cyber Charm 101: Digital Engagement & Brand Magic
Your online presence is your first impression—make it count. Panelists Jon Balon, Aaron Reiter, and Katie Borchers will explore how to build consumer trust, optimize your payment portal, and leverage Google reviews to enhance your brand's digital impact.
Marketing Magic In Collections For An Engaging Future
Don't miss this opportunity to transform your collections approach by infusing it with the strategies that drive successful marketing initiatives. Join us as we navigate the intersection of retail, collections, and marketing, charting a course for a dynamic and engaging future
Texting: Trends, Compliance & Best Practices
Texting is essential—but are you doing it right? Join ACA's Technology & Innovation Committee experts as they cover the latest trends, compliance considerations, and best practices to ensure your texting strategy is both effective and compliant.
| The Digital & Data-Driven Edge - ACA's Technology & Innovation Committee Hot Topic Bundle | 3/20/2025 |
| Debt Collection 2025: Navigating Change Through Innovation and Compliance | HT20250226 | | Active | No | ACA International | Recordings | This session explores the transformative trends set to redefine the debt collection landscape in 2025. It examines how advances in AI, automation, and data analytics are streamlining operations, while a shift toward consumer-centric communication is creating more empathetic and effective engagement. In addition, the session highlights the growing importance of compliance with evolving regulations and ethical standards, as well as the integration of alternative digital payment solutions to meet modern consumer needs. Attendees will gain insights into how these innovations not only improve operational efficiency and recovery rates but also enhance customer experience and trust. Speakers: Kelly Knepper-Stephens and Tim Collins | Debt Collection 2025: Navigating Change Through Innovation and Compliance | 3/19/2025 |
| Strategic Planning: Do You Want to Grow? | HT20250304 | | Active | No | ACA International | Recordings | Too often, we get so involved in day-to-day activities that thinking about future needs is set aside for another time. Ignoring or losing one's future vision often leads to missing opportunities or growth potential. In this webinar, learn more from industry experts about the concept of strategic planning and some of the tools you can use to assure your business (and self) sets a direction to achieve maximum success by analyzing your current status, as well as creating your future vision through goalsetting, planning documents and ongoing evaluation of your objectives. Speakers: Teri Plunkett and David Glezerman | Strategic Planning: Do You Want to Grow? | 3/13/2025 |