Top 4 Most Visited Hot Topics of 2024 - Hot Topic Bundle
Recordings
Member: $300.00
Non-Member: $800.00Your price
The collections landscape is constantly evolving, and staying ahead requires mastering the most in-demand skills and strategies. This Hot Topic Bundle brings together the Top 4 most impactful sessions of 2024, giving collectors, team leads, and supervisors the tools they need to negotiate effectively, handle objections, maintain compliance, and connect daily actions to bigger organizational goals. Whether you're new to collections or a seasoned professional, these power-packed sessions will help you sharpen your skills and boost recovery rates in today's fast-paced environment. If you have Training Zone, please add each individual Hot Topic to 'Your Library' by clicking on each Hot Topic title below. You may also purchase each webinar independently.
Power Negotiation Skills for Collectors
2024 is the year of confident, results-driven negotiation. This session breaks down the essential components of power negotiations, equipping collectors with strategies to build rapport, influence outcomes, and navigate tough conversations with ease. Learn how to apply these skills in daily calls to increase recovery rates and foster positive consumer interactions.
Getting Back to Basics: Collections 101 & The Big Picture
Mastering the fundamentals is more important than ever. This session reinforces the basics—answering incoming calls, staying focused, and understanding how individual efforts drive organizational success. Discover how effective communication and persistence impact not just debt recovery but also your company's reputation and the economy. Whether you're new to collections or looking to refocus, this session lays the groundwork for long-term success.
Control or Chaos: Collection Call Basics (Ep.1)
Are you leading the call—or letting the call lead you? In 2024, top collectors know how to take control, maintain compliance, and deliver service-friendly interactions. This session helps collectors, leads, and supervisors sharpen their approach to inbound and outbound calls, compliance, and consumer communication. Whether you're just starting out or a seasoned pro, you'll gain strategies to stay in control and enhance performance on every call.
Control or Chaos: Overcoming Objections (Ep.2)
Consumer objections are evolving—are your responses keeping up? Learn how to differentiate between real objections and stalling tactics while staying compliant and moving conversations toward resolution. This session provides real-world examples and expert strategies to help you turn objections into opportunities and maximize recoveries in today's changing landscape.