Led by two industry experts—one focused on the practical application of AI within collection agencies and the other specializing in legal and regulatory compliance—this session offers a comprehensive look at how artificial intelligence is transforming the debt collection industry. Attendees will explore how AI can improve operational efficiency, enhance consumer communications, and support compliance efforts while gaining a clear understanding of the legal and regulatory considerations shaping its use.
Learning Objectives:
- Examine current legislative and regulatory developments related to AI and their potential impact on debt collection operations.
- Identify practical applications of AI within collection agencies, including automation, workflow optimization, and consumer engagement strategies.
- Evaluate key legal and compliance considerations associated with AI, including data privacy, governance, and regulatory risk.
- Develop strategies to prepare organizations for the future of AI-driven collections through technology adoption, staff training, and compliance planning.
- Analyze real-world examples of how collection agencies are successfully implementing AI to improve performance and outcomes.
Speakers: Heath Morgan and Mindy Chumbley