This Hot Topic explores how collection agencies can leverage modern payment portal technology to enhance consumer engagement, increase payment rates, and streamline operations. Led by industry experts from ACA's Tech Committee, this course provides practical insights into implementing and optimizing payment portals for maximum effectiveness.
Key Topics Covered:
- Portal Technology Fundamentals
- Consumer Experience Design
- Digital Communication Integration
- Compliance Considerations
- Performance Metrics
Speakers: Heath Morgan, Rob Fite and Aaron Reiter