Gain the skills you need to effectively coach and manage your team to achieve successful business results while creating a positive and motivating work environment.
This course will prepare you to:
- Identify Key Result Areas (KRAs) and Key Performance Indicators (KPIs).
- Write effective performance evaluations.
- Deliver effective feedback, coaching, and/or corrective action.
Estimated time for completion: 1.5 hours
Professional Development Unit (PDU) points: 1.5
Recommended pre-requisite(s): Exceptional Leadership
Required for the following ACA Designations:
- Collection Industry Professional (CIP)
- Professional Collection Manager (PCM)