Course Details

(12/14/2021) Collectors – What Do They Really Need to Know About Reg F?

Twas the month after that thing called the “the new rule” went live. Every agency leader was stirring, to ensure compliance and trying to survive. The systems have been set, and validation notices configured with care In the hopes the CFPB won’t show up to cause a scare. The collectors are all nestled, snug with their headsets, and ready to go. While visions of sugar plums danced in their heads, because there is little they still know. Calling all collectors, by now you know what Reg F is and the impact it has on your role since November 30, 2021. Regulation F is the biggest thing to hit our industry, since the inception of the FDCPA. Implementation has probably been challenging, and almost every role in the organization has been impacted…including you – the collector. You’ve probably been hearing the constant chatter of webinars in the background and you can feel the buzz of tension in the office. This webinar will provide you with a brief refresher of the changes that went into effect and how they are impacting you and your contacts and communications with consumers.


Elizabeth Conklin
Director of Organizational Training and Development
State Collection Service, Inc.
Madison, WI 

Kristen Rowles
Director of Organizational Development & Training
The CBE Group, Inc.
Cedar Falls, IA

Greg Ruffino
Director of Training 
Williams and Fudge, Inc.
Rock Hill, SC

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(12/14/2021) Collectors – What Do They Really Need to Know About Reg F?

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