Course Details

(05/12/2020) Closing the Gap: Higher Collections Through Stronger Connections
Recordings

It's time for a paradigm shift in collections. With consumers more educated than ever, a pandemic reshaping Americans' lives and the economy, and plaintiffs' attorneys ready to pounce, we can miss sight of how slight shifts in our methods can keep predatory attorneys off our backs and increase payment opportunities. In this webinar, Mary unpacks the skills collection agencies need to succeed in a post-coronavirus world, with an emphasis on communication. Every word we speak has the power to create conflict or connection. Learn how to build connection and reduce conflicts that create barriers to payment – one word at a time.

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