Course Details

The FDCPA training course has been updated for Regulation F.

(Formerly known as "FDCPA Essentials for the Debt Collection Industry CBT".)

Please wait 30 minutes after purchase to access this web course. Product expires in 60 days. 

ABOUT THIS COURSE:
The Fair Debt Collection Practices Act (and its implementing Regulation F) is the primary federal law of the collection industry. Compliance success starts with understanding the consumer’s rights and your responsibilities under the FDCPA as a professional debt collector. This course will prepare you to:
 

• Identify restrictions on the method and timing of collection communications.
• Determine a Right Party Contact (“RPC”) with whom you may discuss a debt and how to avoid unauthorized third-party disclosures.
• Recognize and deliver the “Mini-Miranda” disclosure to consumers and understand your duties during the Validation Period.
• Recognize and respond appropriately to consumer disputes, communication preferences and cease requests, and consumers in bankruptcy.
• Recognize and prevent prohibited practices such as harassment, abuse, false and misleading representations, and unfair or unconscionable means to collect a debt.
• Explain the consequences of violating the FDCPA for yourself and your company.

ACA EDUCATION CREDIT INFORMATION:

• Recommended pre-requisite(s): none
• Time to complete: 3 hours
• ACA Professional Development Unit (PDU) points: 3
• Required for the following ACA Designations: Professional Collection Specialist (PCS)