Course Details

Once you make a call to a consumer, and verify right party contact, you never know where the conversation will go. There is so much that can lead the conversation in a different direction. No two calls go exactly the same. So, you may ask yourself, “What do I say now?”

In this session we will discuss how to maneuver a conversation in a way that will make you sound like you were ready for anything…even if you weren't. This will allow the consumer to feel confident in you and develop a stronger bond in what could otherwise be a stumbling situation.

Speaker:

Irene Hoheusle
Vice President of Collections and Education
Account Recovery Specialists, Inc
Wichita, KS