Search the available Training Zone Courses!

Training Zone Applicable Courses

ISO: Connect, Collect, Comply: Modernize your Collection Agency with Reg F Compliant Text Messaging

Recordings

(06/21/2022) The 3 Pillars of Negotiation (Time, Information and Power)

Recordings

ISO: Best Practices From Agencies Who Have Successfully Leveraged AI To Increase Revenue

Recordings

(06/15/2022) Data Reporting: Compliance & Operational Metrics

Recordings

(06/14/2022) Collector Goals: Are you 'Keeping up with the Jones'?

Recordings

(06/02/2022) Voice Analytics, From an Agency Perspective

Recordings

(05/25/2022) We Made It! So……Now What?

Recordings

(05/19/2022) State Specifics for Collectors 2

Recordings

(05/17/2022) Nesting? Does This Mean a Nap is Involved?

Recordings

(05/12/2022) Training and Training and Training OH MY!

Recordings

(05/06/2022) Recruiting and Hiring, Hiring and Recruiting – Starting the Search

Recordings

(04/28/2022) Medical Debt and Credit Reporting Part 2

Recordings

(04/20/2022) Medical Debt and Credit Reporting Part 1

Recordings

(04/19/2022) Modernizing Consumer Payments

Recordings

(04/12/2022) The Great Debate: The Future of the Small vs Large Agency

Recordings

Core Recording: Writing Effective Policies and Procedures

Recordings

ISO How AI, Reg-F and Intelligent Chatbots Have Transformed Collection Software

Recordings

(03/29/2022) After Reg F, How Do Consumers Want to Communicate With Debt Collection Agencies

Recordings

(03/23/2022) Data Reporting: Compliance & Operational Metrics

Recordings

(03/22/2022) Getting The Biggest Bang for Your Marketing & Sales Dollars

Recordings

(03/10/2022) No Surprises Act: What You Need to Know

Recordings

ISO: In the Alphabet Soup with Bassford Remele

Recordings

(02/17/2022) State Specifics for Collectors

Recordings

(02/16/2022) How Regulation F Changed Legal Collections

Recordings

(02/15/2022) Disgruntled Employees Turn That Frown Upside Down

Recordings

(02/08/2022) How to Talk to People That Hate You

Recordings

ISO: The 5 Whys of Debt Sales

Recordings

(01/25/2022) Hiring in Today's World

Recordings

Blueprint®: Documentation Must-Haves

Recordings

(01/13/2022) Digital Communication Strategies and Regulation F

Recordings

(01/11/2022) What Do I Say Now?

Recordings

Core Recording: Advanced Topics for the HCM Designation

Recordings

Core Recording: Essential Collection Skills and Techniques

Recordings

Core Recording: FDCPA Essentials for the ARM Industry

Recordings

Core Recording: Blueprint Foundational Training

Recordings

(12/16/2021) Non-Reg F End of the Year Recap

Recordings

(12/14/2021) Collectors – What Do They Really Need to Know About Reg F?

Recordings

(12/07/2021) Being Innovative While Being a Collector

Recordings

ISO: Reg F Readiness & The Rise of the Consumer Engagement Platform

Recordings

(10/27/2021) Hunstein Four Months Later: How Agency Operations Have Responded

Recordings

(10/19/2021) What is YOUR Mission?

Recordings

(10/01/2021) LCM/Messaging/Locational Calls

Recordings

(09/24/2021) No Parking Zone: Debt Parking and Reg F

Recordings

(09/23/2021) Rethinking Debt Resolution Through Personal Analytics and Artificial Intelligence

Recordings

(09/21/2021) Developing Your Leaders’ Coaching Skills

Recordings

(09/17/2021) The Hand-off Letter & Anatomy of a Collection Notice

Recordings

(09/14/2021) Like a Boss: Confidence, Goals and Beat the Stress!

Recordings

FDCPA Essentials for the ARM Industry Interactive_eLearning v11

CORE Recording: Effective Performance Management

Recordings

(08/25/2021) ACA’s CFPB Spotlight for Creditors Cont. Everything You Need to Know about Document

Recordings

(08/19/2021) R U Communicating Correctly?

Recordings

(08/17/2021) The Value of a Service Vision

Recordings

(08/12/2021) Accelerating Agent Productivity with AI

Recordings

(08/12/21) Reg F For Asset Buyers

Recordings

(8/10/2021) Leverage the Power of Listening to Overcome Stalls and Objections

Recordings

Core Recording: Understanding and Responding to the CFPB's Expectations

Recordings

(08/09/2021) ACA’s CFPB Spotlight for Creditors: Fair Lending Principles for Debt Collection

Recordings

Core Recording: Data Security and Privacy 2

Recordings

(08/05/2021) Strengthening Your Brand Through the Limited Content Message Exception

Recordings

Core Recording: Ethical and Professional Collections

Recordings

(07/15/2021) The Healthcare Committee Presents: Agency Credit Reporting

Recordings

(07/13/2021) Techniques to Tools: How to be a Successful Collector

Recordings

(07/09/2021) Meeting, Mixing and Mingling in a Post Pandemic World

Recordings

Core Recording: Advanced FDCPA Issues

Recordings

(06/24/2021) Compliance Considerations for Websites/Online Resources

Recordings

Core Recording: Building High Performing Teams

Recordings

(06/17/2021) Social Media Opportunities & Pitfalls for Your Company: Setting Guardrails/Guidelines

Recordings

(06/10/2021) Practical Guidance on Interpreting Recent Federal & State Privacy

Recordings

(06/09/2021) Obtaining Higher Collections and High Commission Through Improved Efficiency

Recordings

(05/24/2021) Complaint Management: Building a Culture of Compliance

Recordings

Core Recording: Duties of Data Furnishers Under the FCRA

Recordings

(05/21/2021) Building and Improving Your Auditing Program

Recordings

(05/18/2021) Back to Basics – Listening with Intent

Recordings

(05/13/2021) Talking to Your Healthcare Clients About Reg. F

Recordings

CORE Recording: Introduction to Collection Industry Compliance

Recordings

(05/11/2021) “Learning to Hunt” Gives You Peace of Mind and Your Company a Sense of Direction

Recordings

Core Recording: Keep Calm and Prevent UDAAP

Recordings

(04/27/2021) Life Lessons You Learn as a Debt Collector

Recordings

(04/26/2021) ACA's CFPB Spotlight for Creditors - Impacts of Reg. F

Recordings

(04/23/2021) New Ruling From the Eleventh Circuit Court of Appeals

Recordings

(04/15/2021) FCRA Litigation Trends and Increased CFPB Oversight of Data Furnishers

Recordings

(04/13/21) Overcoming Objections and Common Reasons for Non-Payment

Recordings

(04/09/21) Don't Miss Out on Found Money!

Recordings

(04/08/21) How to Audit & Improve Your Collection Agency's Online Presence

Recordings

(04/06/21) Facebook vs. Duguid: The Game Changer: What do we do now?

Recordings

(03/17/2021) Maximizing your ROI on Internal CFPB Readiness Audits

Recordings

(03/16/2021) Leadership Development Vs. Promotion

Recordings

(03/09/2021) The Art of Asking Great Question to get Great Answers

Recordings

(03/05/2021) Don't Miss Out on Found Money

Recordings

Core Recording: Data Security & Privacy 1

Recordings

(03/01/2021) An Advocacy Primer for Current & Future Leaders in Collections

Recordings

(02/23/2021) The Road to (Legal) Woes is Paved with Good Intentions

Recordings

(02/19/2021) "Back to Work" With PPE

Recordings

(02/18/2021) How to Stay Focused, Strategic, and Disciplined Toward Achieving Your Goals

Recordings

(02/09/2021) UNMUTE Your Training

Recordings

(02/02/2021) When Each Call (and Email) Counts: Meeting the CFPB 7x7 with Intelligent Contact Data

Recordings

(01/25/2021) Asset Buyers - Non-Traditional Licensing for Asset Buyers in 2021 (Series #3)

Recordings

HT Recording: Top 5 Errors and Omissions Claim Trends

Recordings

(01/14/2021) Avoiding Potential Payment Portal Pitfalls

Recordings

HT Recording: Creating a Revenue Growth Strategy That Wows Your C-Suite

Recordings

(01/11/2021) Asset Buyers-Stop the 2020 Dumpster Fire from Spreading in 5-4-3-2-1! (Series #1)

Recordings

HT Recording: Do You Know ‘Who’ is on the Call?

Recordings

HT Recording: Don't Miss Out on Found Money!

Recordings

(01/18/2021) Asset Buyers -The COVID Impact on Asset Buying and Solutions (Series #2)

Recordings

HT Recording: Navigating the New CFPB Rule – How to Be Prepared With Tomorrow’s Technology, Today!

Recordings

HT Recording: Don't Get FOMO About WFH

Recordings

HT Recording: Managerial Mistakes that Contribute to Workplace Drama

Recordings

HT Recording: Hidden Litigation Traps in the New Debt Collection Rules

Recordings

HT Recording: Key Phrases: Being Memorable with Words that Work

Recordings

(12/7/2020) CFPB Issues Most Significant Credit Reporting Consent Order This Year

Recordings

(11/19/2020) Attention vs. Time Management

Recordings

HT Recording: Effective Employee Engagement

Recordings

HT Recording: Top 10 Ways to Maximize Recovery Using Effective Legal Collection Strategies

Recordings

HT Recording: Getting the Call Back on Track, You Got This!

Recordings

HT Recording: Retaining Customers and Growing Business with AI and Automation

Recordings

HT Recording: Generational Differences

Recordings

(10/21/2020) Analytics as Comfort Food

Recordings

HT Recording: From a Creditor's Perspective: Is Credit Reporting Worth It?

Recordings

HT Recording: How COVID-Mary Has Changed the ADA: New Disability Charges and Defenses

Recordings

HT Recording: From Training to Transaction

Recordings

CORE Recording: Managing the Collection Floor

Recordings

(9/24/2020) Be an Influencer in Your Association and Community!

Recordings

Core Recording: Successful Hiring Strategies

Recordings

HT Recording: Psychological Safety in the Workplace

Recordings

HT Recording: How to Build a Brand That Attracts Top Talent

Recordings

HT Recording: Promoting Your Business and Communicating Your Market Differentiations

Recordings

HT Recording: Scaling Compliance for the Small Office

Recordings

HT Recording: Erasing the Shame in Debt Collection

Recordings

(08/11/2020) Answering Those Tough Credit Reporting Questions

Recordings

(05/12/2020) Closing the Gap: Higher Collections Through Stronger Connections

Recordings

(03/04/2020) ACA's Efforts to lead the ARM Industry Through the CFPB's Next Steps in Rulemaking

Recordings

Core Recording: Controls and Corrective Actions

Recordings

Core Recording: Exceptional Leadership

Recordings

Core Recording: Conducting a Risk Assessment

Recordings

ACA How: Reg F Implementation

Compliance Guides

Essential Collection Skills and Techniques Interactive_eLearning

HIPAA Essentials for Collectors Interactive_eLearning

ISO: The Three Pillars of Charged-Off Debt Management

Recordings