(05/12/2022) Training and Training and Training OH MY!
Recordings
(05/06/2022) Recruiting and Hiring, Hiring and Recruiting – Starting the Search
Recordings
(04/28/2022) Medical Debt and Credit Reporting Part 2
Recordings
(04/20/2022) Medical Debt and Credit Reporting Part 1
Recordings
(04/19/2022) Modernizing Consumer Payments
Recordings
(04/12/2022) The Great Debate: The Future of the Small vs Large Agency
Recordings
Core Recording: Writing Effective Policies and Procedures
Recordings
ISO How AI, Reg-F and Intelligent Chatbots Have Transformed Collection Software
Recordings
(03/29/2022) After Reg F, How Do Consumers Want to Communicate With Debt Collection Agencies
Recordings
(03/23/2022) Data Reporting: Compliance & Operational Metrics
Recordings
(03/22/2022) Getting The Biggest Bang for Your Marketing & Sales Dollars
Recordings
(03/10/2022) No Surprises Act: What You Need to Know
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ISO: In the Alphabet Soup with Bassford Remele
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(02/17/2022) State Specifics for Collectors
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(02/16/2022) How Regulation F Changed Legal Collections
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(02/15/2022) Disgruntled Employees Turn That Frown Upside Down
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(02/08/2022) How to Talk to People That Hate You
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ISO: The 5 Whys of Debt Sales
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(01/25/2022) Hiring in Today's World
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Blueprint®: Documentation Must-Haves
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(01/13/2022) Digital Communication Strategies and Regulation F
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(01/11/2022) What Do I Say Now?
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Core Recording: Advanced Topics for the HCM Designation
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Core Recording: Essential Collection Skills and Techniques
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Core Recording: FDCPA Essentials for the ARM Industry
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Core Recording: Blueprint Foundational Training
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(12/16/2021) Non-Reg F End of the Year Recap
Recordings
(12/14/2021) Collectors – What Do They Really Need to Know About Reg F?
Recordings
(12/07/2021) Being Innovative While Being a Collector
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ISO: Reg F Readiness & The Rise of the Consumer Engagement Platform
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(10/27/2021) Hunstein Four Months Later: How Agency Operations Have Responded
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(10/19/2021) What is YOUR Mission?
Recordings
(10/01/2021) LCM/Messaging/Locational Calls
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(09/24/2021) No Parking Zone: Debt Parking and Reg F
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(09/23/2021) Rethinking Debt Resolution Through Personal Analytics and Artificial Intelligence
Recordings
(09/21/2021) Developing Your Leaders’ Coaching Skills
Recordings
(09/17/2021) The Hand-off Letter & Anatomy of a Collection Notice
Recordings
(09/14/2021) Like a Boss: Confidence, Goals and Beat the Stress!
Recordings
FDCPA Essentials for the ARM Industry Interactive_eLearning v11
CORE Recording: Effective Performance Management
Recordings
(08/25/2021) ACA’s CFPB Spotlight for Creditors Cont. Everything You Need to Know about Document
Recordings
(08/19/2021) R U Communicating Correctly?
Recordings
(08/17/2021) The Value of a Service Vision
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(08/12/2021) Accelerating Agent Productivity with AI
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(08/12/21) Reg F For Asset Buyers
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(8/10/2021) Leverage the Power of Listening to Overcome Stalls and Objections
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Core Recording: Understanding and Responding to the CFPB's Expectations
Recordings
(08/09/2021) ACA’s CFPB Spotlight for Creditors: Fair Lending Principles for Debt Collection
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Core Recording: Data Security and Privacy 2
Recordings
(08/05/2021) Strengthening Your Brand Through the Limited Content Message Exception
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Core Recording: Ethical and Professional Collections
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(07/15/2021) The Healthcare Committee Presents: Agency Credit Reporting
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(07/13/2021) Techniques to Tools: How to be a Successful Collector
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(07/09/2021) Meeting, Mixing and Mingling in a Post Pandemic World
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Core Recording: Advanced FDCPA Issues
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(06/24/2021) Compliance Considerations for Websites/Online Resources
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Core Recording: Building High Performing Teams
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(06/17/2021) Social Media Opportunities & Pitfalls for Your Company: Setting Guardrails/Guidelines
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(06/10/2021) Practical Guidance on Interpreting Recent Federal & State Privacy
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(06/09/2021) Obtaining Higher Collections and High Commission Through Improved Efficiency
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(05/24/2021) Complaint Management: Building a Culture of Compliance
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Core Recording: Duties of Data Furnishers Under the FCRA
Recordings
(05/21/2021) Building and Improving Your Auditing Program
Recordings
(05/18/2021) Back to Basics – Listening with Intent
Recordings
(05/13/2021) Talking to Your Healthcare Clients About Reg. F
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CORE Recording: Introduction to Collection Industry Compliance
Recordings
(05/11/2021) “Learning to Hunt” Gives You Peace of Mind and Your Company a Sense of Direction
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Core Recording: Keep Calm and Prevent UDAAP
Recordings
(04/27/2021) Life Lessons You Learn as a Debt Collector
Recordings
(04/26/2021) ACA's CFPB Spotlight for Creditors - Impacts of Reg. F
Recordings
(04/23/2021) New Ruling From the Eleventh Circuit Court of Appeals
Recordings
(04/15/2021) FCRA Litigation Trends and Increased CFPB Oversight of Data Furnishers
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(04/13/21) Overcoming Objections and Common Reasons for Non-Payment
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(04/09/21) Don't Miss Out on Found Money!
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(04/08/21) How to Audit & Improve Your Collection Agency's Online Presence
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(04/06/21) Facebook vs. Duguid: The Game Changer: What do we do now?
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(03/17/2021) Maximizing your ROI on Internal CFPB Readiness Audits
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(03/16/2021) Leadership Development Vs. Promotion
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(03/09/2021) The Art of Asking Great Question to get Great Answers
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(03/05/2021) Don't Miss Out on Found Money
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Core Recording: Data Security & Privacy 1
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(03/01/2021) An Advocacy Primer for Current & Future Leaders in Collections
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(02/23/2021) The Road to (Legal) Woes is Paved with Good Intentions
Recordings
(02/19/2021) "Back to Work" With PPE
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(02/18/2021) How to Stay Focused, Strategic, and Disciplined Toward Achieving Your Goals
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(02/09/2021) UNMUTE Your Training
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(02/02/2021) When Each Call (and Email) Counts: Meeting the CFPB 7x7 with Intelligent Contact Data
Recordings
(01/25/2021) Asset Buyers - Non-Traditional Licensing for Asset Buyers in 2021 (Series #3)
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HT Recording: Top 5 Errors and Omissions Claim Trends
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(01/14/2021) Avoiding Potential Payment Portal Pitfalls
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HT Recording: Creating a Revenue Growth Strategy That Wows Your C-Suite
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(01/11/2021) Asset Buyers-Stop the 2020 Dumpster Fire from Spreading in 5-4-3-2-1! (Series #1)
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HT Recording: Do You Know ‘Who’ is on the Call?
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HT Recording: Don't Miss Out on Found Money!
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(01/18/2021) Asset Buyers -The COVID Impact on Asset Buying and Solutions (Series #2)
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HT Recording: Navigating the New CFPB Rule – How to Be Prepared With Tomorrow’s Technology, Today!
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HT Recording: Don't Get FOMO About WFH
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HT Recording: Managerial Mistakes that Contribute to Workplace Drama
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HT Recording: Hidden Litigation Traps in the New Debt Collection Rules
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HT Recording: Key Phrases: Being Memorable with Words that Work
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(12/7/2020) CFPB Issues Most Significant Credit Reporting Consent Order This Year
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(11/19/2020) Attention vs. Time Management
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HT Recording: Effective Employee Engagement
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HT Recording: Top 10 Ways to Maximize Recovery Using Effective Legal Collection Strategies
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HT Recording: Getting the Call Back on Track, You Got This!
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HT Recording: Retaining Customers and Growing Business with AI and Automation
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HT Recording: Generational Differences
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(10/21/2020) Analytics as Comfort Food
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HT Recording: From a Creditor's Perspective: Is Credit Reporting Worth It?
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HT Recording: How COVID-Mary Has Changed the ADA: New Disability Charges and Defenses
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HT Recording: From Training to Transaction
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CORE Recording: Managing the Collection Floor
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(9/24/2020) Be an Influencer in Your Association and Community!
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Core Recording: Successful Hiring Strategies
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HT Recording: Psychological Safety in the Workplace
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HT Recording: How to Build a Brand That Attracts Top Talent
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HT Recording: Promoting Your Business and Communicating Your Market Differentiations
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HT Recording: Scaling Compliance for the Small Office
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HT Recording: Erasing the Shame in Debt Collection
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(08/11/2020) Answering Those Tough Credit Reporting Questions
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(05/12/2020) Closing the Gap: Higher Collections Through Stronger Connections
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(03/04/2020) ACA's Efforts to lead the ARM Industry Through the CFPB's Next Steps in Rulemaking
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Core Recording: Controls and Corrective Actions
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Core Recording: Exceptional Leadership
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Core Recording: Conducting a Risk Assessment
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ACA How: Reg F Implementation
Compliance Guides
Essential Collection Skills and Techniques Interactive_eLearning
HIPAA Essentials for Collectors Interactive_eLearning
ISO: The Three Pillars of Charged-Off Debt Management
Recordings