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Navigating the complexities of debt collection requires a deep understanding of who your debtors are—especially when those debtors are from the younger, digitally native generations of Millennials and Gen Z. This session delves into the unique economic behaviors, personality traits, and preferences of these younger demographics, providing essential insights that will inform and enhance your collection strategies. Attendees will leave equipped with practical knowledge and actionable strategies to refine their approach to debt collection. By understanding and adapting to the motivations and behaviors of Millennials and Gen Z, your team will not only improve their operational effectiveness but also build a more respectful and engaging interaction with the next generation of consumers. Join us to transform your debt collection practices by embracing a deeper understanding of the youngest cohorts of debtors and integrating this knowledge into your business strategies With Ashley and Melissa.

Speakers: Ashley Campanella and Melissa Nash