(06/02/2022) Voice Analytics, From an Agency Perspective

(06/02/2022) Voice Analytics, From an Agency Perspective


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Published: 6/2/2022 12:00:00 AM

Project Voice Analytics:  The industry continues to evolve and become more innovative with Regulation F and the dried-up employment pool.  Because of this, the need to transform the customer experience, automate workflows and drive revenue is growing exponentially. Two agency leaders, Chris Schumacher, President and CEO, Optio Solutions, LLC, and Jeff DiMatteo, President, American Profit Recovery and a voice analytics subject matter expert Shantanu Gangal, CEO & Co-Founder, Prodigal discuss how aside from the tactical uses, what are the top ways we should use speech analytics as a solution to get the maximum results for both you and your clients and lessons they’ve learned along the way


Jeff DiMatteo 
American Profit Recovery, Inc.
Franklin, MA

Chris Schumacher 
Optio Solutions, LLC
Petaluma, CA

Shantanu Gangal 
Prodigal Tech
Mountain View, CA