Understanding and Responding to the CFPB's Expectations

Understanding and Responding to the CFPB's Expectations


Member: $183.00
Non-Member: $229.00Your price

Published: 7/12/2022

The Consumer Financial Protection Bureau (CFPB) is a federal consumer protection agency with supervisory, examination, and enforcement authority over collection agencies, debt buyers, collection attorneys, banks, and other members of the financial services industry. Understanding the scope of this authority is key to adopting a systemic approach to compliance and risk management. This course will prepare participants to respond to the CFPB's expectations by:

  • Reviewing the impact of the CFPB's regulatory authority and how the Bureau communicates its compliance priorities;
  • Identifying the CFPB's expectations for an effective Compliance Management System (CMS) and its control components;
  • Describing the objectives and procedures associated with a Compliance Management Review (CMR) examination by the CFPB;
  • Exploring the process and expectations associated with a Civil Investigative Demand (CID).

How you will benefit: 

You will review recent CFPB's activities, learn about the CFPB's compliance management priorities and assess the compliance risks for your company. Walk away with templates to determine the areas of risk for you company based upon the CFPB's expectations and create action plans to eliminate your risk areas.

Professional Development Units

You will earn3 PDUs for this online seminar, which can be applied toward ACA's Credit and Collection Compliance Officer (CCCO), Credit and Collection Compliance Professional (CCCP), and Scholar/Fellow designations. 

*Please note, credit will be provided ONLY to individuals who have paid to attend this seminar. Anyone sitting in with a paid participant is not eligible to receive credit.

ACA Certified Instructors

This seminar is taught only by ACA Certified Instructors. You can expect top-notch presentations are created by and presented for members. Seminar instructors go through vigorous training to become ACA Certified Instructors and can speak directly to your experiences because they work in our industry.