Healthcare Collections: A Closer Look (CBT)

Healthcare Collections: A Closer Look (CBT)


Member: $376.00
Non-Member: $376.00Your price

If you're involved in healthcare collections, this training video provides the tools to properly train high-performance teams and separate your organization from the competition.

Presented in an interesting and engaging style, this brand new video is ideal for new hires and seasoned collectors alike.

View several different video clips from A Closer Look: Healthcare Collections.

DVD Chapters

  • Introduction
  • Healthcare Debt Statistics
  • Account Cycle of a Medical Bill
  • Unintended Debt
  • Importance of Compliance
  • Collector Credibility
  • Educating Yourself
  • Educating the Consumer
  • Common Consumer Misconceptions
  • Explanation of Benefits
  • Open Lines of Communication with Insurance
  • Finding a Solution to a Difficult Situation
  • Conclusion: You Make a Difference

Runtime: 25 minutes

Description: This training DVD introduces first-time Healthcare debt collectors to the basics of the healthcare system, the basics of healthcare debt and the challenges that come with helping people find solutions to their healthcare bills. It combines animation and interviews with real healthcare debt collectors to explain the importance of the work they do, not only for the economy, but for the person they help.

By providing your contact information, you agree to receive communications from ACA International, which may include marketing and promotional emails regarding ACA International’s products and services. You can change your preferences at any time.