FDCPA Essentials for the ARM Industry Interactive_eLearning v11

FDCPA Essentials for the ARM Industry Interactive_eLearning v11

Member: $55.00
Non-Member: $105.00Your price

Published: 9/3/2021

The FDCPA training course has been updated for Regulation F. NOTE: Only purchase this product if you will be taking the training. If you need to purchase this course for another individual, please purchase this product instead. 

(Formerly known as "FDCPA Essentials for the Debt Collection Industry CBT".)

Please wait 30 minutes after purchase to access this web course. Product expires in 60 days. 

The Fair Debt Collection Practices Act (and its implementing Regulation F) is the primary federal law of the collection industry. Compliance success starts with understanding the consumer’s rights and your responsibilities under the FDCPA as a professional debt collector. This course will prepare you to:


  • Identify restrictions on the method and timing of collection communications.
  • Determine a Right Party Contact (“RPC”) with whom you may discuss a debt and how to avoid unauthorized third-party disclosures.
  • Recognize and deliver the “Mini-Miranda” disclosure to consumers and understand your duties during the Validation Period.
  • Recognize and respond appropriately to consumer disputes, communication preferences and cease requests, and consumers in bankruptcy.
  • Recognize and prevent prohibited practices such as harassment, abuse, false and misleading representations, and unfair or unconscionable means to collect a debt.
  • Explain the consequences of violating the FDCPA for yourself and your company.


  • Recommended pre-requisite(s): none
  • Time to complete: 3 hours
  • ACA Professional Development Unit (PDU) points: 3
  • Required for the following ACA Designations: Professional Collection Specialist (PCS)