Getting Started with Digital Communication (4-part series)
Through four comprehensive sessions, each focusing on a different type of digital communication—emailing, texting, virtual agents, and chatbots—you'll embark on a journey to master the basics and confidently integrate these technologies into your debt collection practices. Each session is equipped with a checklist, insights on compliance considerations, and a dedicated Q&A segment, ensuring you have all the tools necessary to begin your digital communication journey.
The Learning Objectives of This Series:
- Apply learned principles to set up and utilize basic functionalities of each type of digital communication in your daily operations, reinforced by real-world examples from industry leaders.
- Evaluate: Assess the advantages and challenges of using each type of digital communication tool in debt collections, developing a template that maximizes responsiveness and engagement.
- Create: Design a personal plan to integrate a digital communication strategy to optimize customer interactions and operational efficiency into your organization.
- Develop strategies to navigate and manage compliance risks associated with digital communication tools, fostering a secure and compliant communication environment.
This introductory series is a practical guide to getting started with digital communication, using best practices learned from trailblazers in the field. It goes beyond merely explaining the different types of digital tools available; it delves into the practical aspects of implementing these technologies in your daily operations, ensuring that you leave with the confidence and competence to apply digital communication strategies immediately and effectively.
The Playbook to Email Communications Learning Objectives:
- Apply Foundational Email Strategies to Digital Communication: Participants will learn how to effectively set up and utilize email communication within their debt collection practices, building on principles from the broader digital communication framework.
- Evaluate the Role of Email in a Comprehensive Digital Strategy: Participants will assess the benefits and challenges of using email as a digital communication tool in debt collections, aligning it with the overall goals of their digital communication strategy.
- Integrate Compliance and Best Practices into Email Implementation: Participants will develop strategies to navigate compliance risks and apply best practices for email communication, ensuring that email serves as a secure and effective component of their broader digital communication efforts.
Speakers: Tim Collins, Nathan Anderson, and Topher Androff