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ACA How - Safeguards Rule What?

Recordings

Member: $0.00
Non-Member: $100.00Your price

Published: 10/4/2022

• During this session, TPx and ACA will distill the Safeguards rule of GLBA to simple terms and answer what an organization needs to do and by when.

ACA How Series - Owning Your Security Program

Recordings

Member: $0.00
Non-Member: $100.00Your price

Published: 10/6/2022

At a high level, every ACA member needs an overarching security program that is documented and governed. TPx will cover how to enable a security program that is compliant with the GLBA Safeguards rule and will detail the requirements of the security program and how to govern it. 

ACA International's Guide to the Fair Debt Collection Practices Act

Compliance Guides

Member: $173.25
Non-Member: $346.50Your price

ACA International's Guide to the Fair Debt Collection Practices Act

ACA International's Guide to the Fair Debt Collection Practices Act comes as a pdf providing a detailed and comprehensive overview of the provisions of the Fair Debt Collection Practices Act (FDCPA) and its implementing regulations, as well as issues that arise under these laws.

With the 2022 edition, this Guide incorporates new case law as well as the provisions of the final “Debt Collection Rule” (Regulation F or, colloquially, “Reg F”), the federal regulation that implements the FDCPA. The Consumer Financial Protection Bureau (CFPB) issued wide-ranging substantive amendments to Reg F in two parts on October 30, 2020, and December 18, 2020. The complete final rule took effect on November 30, 2021. It has been codified at 12 C.F.R. Part 1006.

This Guide additionally includes the complete statutory text of the FDCPA and Reg F, as well as a jurisdictional map of United States Circuit Courts of Appeals.

ACA's Compliance Returns!

Recordings

Member: $100.00
Non Member: $200.00Your price

Published: 7/14/2022

ACA's Compliance Team will dive into the CFPB's spring 2022 Supervisory Highlights; review recent CFPB enforcement actions; and discuss relevant judicial decisions from the first half of 2022.

Speakers:

Betsy Clarke
Compliance Attorney
ACA International,
Eagan, MN

Laura Dadd
Compliance Analyst
ACA International
Eagan, MN

Andrew Pavlik
Compliance Analyst
ACA International
Eagan, MN

Colin Winkler
Senior Counsel
ACA International
Eagan, MN

Accelerating Agent Productivity with AI

Recordings

Member: $99.75
Non-Member: $147.00Your price

Published: 8/12/2021

Effective use of technology can lead to a massive boost in the productivity of your collections workforce. With the advent of modern AI and ML, various time-consuming, manual and inefficient collections workflows can be automated. Leading collection agencies and debt buyers constantly monitoring agent performance using Prodigal AI and using the insights to coach agents has been able to uplift their agent productivity by 20% and has seen $500K in annual benefits through cost savings and higher collections revenue. Leveraging technology to improve productivity and profitability is imperative for any modern collections business.

Speakers:

• Tracy Dudek, COO, State Collection Service

• Shantanu Gangal, CEO, Prodigal

• Kelli Krueger, Education Director, ACA International

• Greg Schubert, CEO, Sequium Asset Solutions

Accounting and Budgeting

Recordings

Member: $105.00
Non-Member: $210.00Your price

Published: 12/13/2022

Running departments like companies, finding insights in financial statements, and accountability of leadership. 

Speakers:
Adam Parks
Mark Naiman 

Advanced FDCPA Issues eLearning

Education

Member: $131.25
Non-Member: $262.50Your price

Published: 3/9/2025

Going beyond the basics of ACA's FDCPA Essentials, next-level subjects such as the Bona Fide Error defense, trending court cases, and FDCPA enforcement actions are explored in this course. This awareness may help you enhance your compliance program proactively, and thus, increase your accountability for the FDCPA and other consumer protection laws.

This course will prepare participants to:

• Categorize liability and damages for violations of the FDCPA.
• Identify the criteria necessary to exercise a Bona Fide Error Defense.
• Track trending areas of concern in communications with consumers, debt collection practices, and applicability of the FDCPA using industry resources.

Estimated time for completion: 2 hours
Professional Development Unit (PDU) points: 2
Recommended pre-requisite(s):

• FDCPA Essentials for the Accounts Receivable Management Industry

Required for the following ACA Designations:

• Credit and Collection Compliance Professional (CCCP)
• Credit and Collection Compliance Officer (CCCO)

After Reg F, How Do Consumers Want to Communicate With Debt Collection Agencies

Recordings

Member: $105.00
Non Member: $210.00Your price

Published: 3/29/2022

Email, texting and even social media are now deemed acceptable ways to communicate with consumers about their debt. We wanted to understand how consumer's preferences fit into this new landscape, so we conducted a survey of 250 random consumers across generations.

We asked 15 questions that clarified how consumers prefer to interact on channels like email, texting, social media and phone calls, and we want to share what we found out.

If you are using different channels of communication to reach consumers, this information will be sure to inform your strategy going forward. 

Speakers:

Kaitlyn Filippi
Arbeit Software
Tonawanda, NY

Alex Villafranca
Arbeit Software
Amherst, NY

AI and Empathy: Working in Tandem

Recordings

Member: $105.00
Non-Member: $210.00Your price

Published: 3/31/2026

With all the talk about Artificial Intelligence (AI) enhancing recoveries of delinquent accounts, there hasn't been the same buzz about connecting agents' toolkits with these technologies.

Our latest Hot Topics session, “AI and Empathy: Working in Tandem,” will bring a focus onto how collectors can best use a less confrontational approach to enhancing the collection process and increasing dollars flowing back to your business and clients.Learn how you can approach empathy and create a non-confrontational model to your talk-offs.

Speakers: David Glezerman and Teri Plunkett

AI in Debt Collection: Navigating the Future of Compliance and Technology

Recordings

Member: $100.00
Non-Member: $200.00Your price

Published: 11/12/2024

An Advocacy Primer for Current & Future Leaders in Collections

Recordings

Member: $99.75
Non-Member: $147.00Your price

Published: 3/1/2021

An introductory level presentation to familiarize attendees with the various ways to get involved in advocacy efforts in support of the collection industry, as well as other business and personal issues that are important to them.

Speakers:

• Leah Dempsey, VP and Senior Counsel of Federal Advocacy ACA International

• Fran Fisher, Business Development Manager - ARMPayscout

An Operations Guru Perspective: Tough Q&A Session on Pursuits of Automating a Workforce

Recordings

Published: 6/15/2020

In life, as in business there are some conversations that prove invaluable and others you should have avoided altogether. This session aims to be the prior. Join us as Collection Manager becomes journalist in a sit down with his V.P., of Collections and asks the really difficult questions about aspirations to automate an industry.

Speakers:

• Ethan Drain, Collection Manager, American Profit Recovery, Inc.

• Mike Hiller, V.P., Collections, American Profit Recovery, Inc.

 

Analytics as Comfort Food

Recordings

Member: $99.75
Non-Member: $147.00Your price

Published: 10/21/2020

Gaining a clear understanding of the four common analytic approaches that provide comfort to businesses as the future becomes more and more uncertain.

This session will showcase how best-in-class analytics can comfort and soothe you in uncertain times.

Speaker:

• April Wilson, VP, Analytics, RevSpring, Livonia, MI

Answering Those Tough Credit Reporting Questions

Recordings

Member: $99.75
Non-Member: $147.00Your price

Published: 8/11/2020

During this very interactive 60 minute session you will hear real life examples, ripped straight from the call floor and reenacted by the industries best, of both good and bad responses to those tough credit reporting questions from consumers.  You are not going to want to miss this session as you will leave with a list of acceptable responses to help eliminate the stress of making sure you are saying the right thing when consumers inquire about their credit report.
 

Artificial Intelligence Basics – This is the Hot Topic!!

Recordings

Member: $100.00
Non-Member: $200.00Your price

Published: 9/7/2023

Have you been reading and hearing how Artificial intelligence (AI) is taking over our world and lives, both personally and professionally? Are you wondering how this tool could be beneficial, or are you just curious and want more basic information? While AI has become a well-known term and concept, it has brought much concern and confusion to most of us, likely because we don’t understand its basics. That’s why “Artificial Intelligence Basics – This is the Hot Topic” will help shed some light and provide you with on-the-ground knowledge to help understand how and why AI can help us as credit and collections professionals, as well as consumers. Learn from our presenters what AI is about, its uses, perspectives on daily life, and how it can assist you in maximizing your efforts and performance both at work and in your daily lives.

Speakers: Teri Plunkett & David Glezerman

Asset Buyers - Non-Traditional Licensing for Asset Buyers in 2021 (Series #3)

Recordings

Member: $99.75
Non-Member: $147.00Your price

Published: 1/25/2021

Join us in part 3 of our new ACA Asset Buyer Hot Topic series!

Speaker:

• Donald S. Maurice, Maurice Wutscher LLP, Flemington, NJ

• Eric Rosenkoetter, Maurice Wutscher LLP, Frisco, TX

 

Asset Buyers-Stop the 2020 Dumpster Fire from Spreading in 5-4-3-2-1! (Series #1)

Recordings

Member: $100.00
Non-Member: $200.00Your price

Published: 1/11/2021

Asset buyers play a significant role in the credit ecosystem- an ecosystem rife with combustible risks. Tune in as Donald Maurice of MauriceWutscher and Leah Dempsey of ACA International present five emerging issues -- “accelerants” if you will -- to watch for in 2021: Regulation F; Pennsylvania; Identifying interest and fees; The NYC DCA rule, and a rundown of hot circuit court cases. Join us for this session and check out what more we have in store for you as ACA is set to make 2021 the year of the Asset Buyer for education, networking, and advocacy.

Speakers:

• Leah Dempsey, VP and Senior Counsel of Federal Advocacy, ACA International Washington, DC

• Donald Maurice, Principal, Maurice Wutscher LLP Flemington, NJ