Shop

Identifying the differences between a consumer's objection or a stalling tactic to avoid paying a debt can be difficult, especially when a single word or phrase can change the meaning or direction of a conversation.  Learning how to pinpoint these differences and responding accordingly often creates a successful and compliant contact. Join us as we continue with our “Control or Chaos” Hot Topic series on Tuesday, June 18 at 2:00 pm (CT).  During this hour-long interactive session, our facilitators will provide you with real-world examples and tips on overcoming consumer objections and create opportunities to recover outstanding debts.

Speakers: Teri Plunkett and David Glezerman